Last Updated
Overview
Moveworks delivers instant support by using AI to automate employee requests across the business. Though it requires initial flow setup, it significantly reduces IT workload through task automation. Moveworks leads to faster resolutions, improved productivity, and smooth operations, all without any help from support teams or relying on manual intervention.
Moveworks Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
Moveworks Features
AI Assistant
This feature allows employees to get instant, personalized support anytime. It helps resolve IT issues quickly and automates repetitive tasks, optimizing productivity and enhancing the overall employee experience.
Service Management
Moveworks streamlines seamless IT service management by automating workflows. It reduces the workload on IT teams and ensures faster, more accurate responses to employee requests, improving efficiency across the organization.
Enterprise Search
The software helps employees quickly find relevant information across various systems. It makes searching for documents, data, and knowledge fast and reliable, improving efficiency in large, data-heavy organizations.
Productivity Boost
The feature empowers employees by offering tools like AI summarization and quick content generation. It streamlines tasks, improves productivity, and allows users to focus on more meaningful work with less effort.
Quick GPT
It assists employees by integrating GPT-4 for instant problem-solving and content creation. The software boosts productivity while ensuring a secure environment for employees to use generative AI in their daily tasks.
Creator Studio
Moveworks allows users to create AI agents with no coding required. It simplifies the process of building custom solutions for specific business needs, assisting organizations in enhancing their operations faster.
Integrations
It enables seamless integration with popular apps like Jira, Salesforce, and ServiceNow. Moveworks helps users find answers, automate processes, and maintain smooth workflows across different tools used within the company.
Pros And Cons of Moveworks
Pros
Reduces IT support workload by automating daily repetitive tasks
Easy to implement with minimal development or onboarding efforts
Helps employees get answers without needing to schedule meetings
Improves response time with quick and relevant AI suggestions
Cons
Lacks flexibility for major customization in functionality
Requires setup of flows before actual use can begin
Managing user access and security levels can be challenging
Moveworks Reviews
Total 10 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars30%
3
Stars10%
2
Stars0%
1
Stars0%
Share your experience
Vasundhara G.
Small Business, 11-50 employees
“Actually helps me with day to day stuff”
Pros
The information search tool delivers top notch and quite efficient results to me every time.
Cons
Honestly there is nothing I can think of that I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Verified User
Utilities, 500+ employees
“Cut down IT tickets with automation”
Pros
Since bringing Moveworks on board we have seen our ticket volume drop by 50% over four years. The savings from our IT Service Desk alone have covered the cost of the Moveworks contract and we even saved extra! Getting started with them was super easy and their joint success programs keep us totally aligned.
Cons
We have faced some support challenges here and there but their leadership team has been great at jumping in and getting problems sorted quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bhadri S.
Small Business, 11-50 employees
“Pretty solid”
Pros
I really like the new innovations they are constantly bringing to the table in this space.
Cons
Well I am really impressed by all the research and development they are actively working on. So no complaints
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does Moveworks offer?
Moveworks offers support through a support portal, a developer community, a free resource academy, troubleshooting guides, and email.
Does Moveworks offer an API?
Yes, Moveworks provides an API.
Who are the typical users of Moveworks?
The typical users of Moveworks are all types of industries and their teams, such as sales, marketing, engineering, government, HR, IT, and others.
Does Moveworks have a mobile app?
No, Moveworks does not have a mobile app.
What other apps does Moveworks integrate with?
Moveworks offers smooth integration with more than 70 apps, such as GitHub, Workday, Slack, Zendesk, Salesforce, ServiceNow, Jira, etc.
What language does Moveworks support?
Moveworks supports over one hundred languages, including English, French, Italian, German, Korean, and several others.
What types of pricing plans does Moveworks offer?
The Moveworks cost is customizable and based on specific customer requirements. So, get a tailored quote as per your requirements.