Last Updated
Overview
Moveworks delivers instant support by using AI to automate employee requests across the business. Though it requires initial flow setup, it significantly reduces IT workload through task automation. Moveworks leads to faster resolutions, improved productivity, and smooth operations, all without any help from support teams or relying on manual intervention.
Overall Rating
Based on 10 users reviews
4.5
Rating Distribution
Positive
90%
Neutral
10%
Negative
0%
Starting Price
Custom
Moveworks Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Moveworks?
Moveworks is an AI-powered platform designed for businesses that want to simplify internal support. It helps organizations boost productivity and reduce service desk volume, from automating repetitive tasks to resolving employee queries instantly. It is ideal for enterprises and growing teams alike and offers a smooth experience that adapts to your environment. Focusing on employee experience, Moveworks supports various teams and meets strong security standards, including FedRAMP compliance. It also provides customizable AI agents for tailored solutions that fit each organization's specific needs.
Moveworks Pricing
The Moveworks cost is customizable based on various factors and varies as per the nature of each company.
Moveworks Integrations
Over seventy different third-party apps can integrate with Moveworks, including:
- Slack
- Microsoft Teams
- GitHub
- Salesforce
- Zendesk
- Jira
- ServiceNow
Who Is Moveworks For?
Moveworks software serves a number of industries, including:
- IT
- HR
- Finance
- Marketing
- Sales
- Engineering
- Government
Is Moveworks Right For You?
Moveworks is the right option for you if you want to streamline operations across your enterprise with AI-powered support. It automates repetitive tasks, boosts productivity, and enhances employee satisfaction, whether you are in IT, HR, finance, sales, marketing, or engineering. This robust platform helps teams with instant information for working smarter and more efficiently, making it a valuable solution for organizations aiming to drive success with AI. Overall, Moveworks enhances the employee experience by reducing wait times and simplifying processes. For its high-security standards and robust qualities, the software is trusted by various notable organizations, such as Unilever, Toyota, and Spotify.
Still not sure about Moveworks? Contact our support staff at (661) 384-7070 for further expert guidance regarding any queries.
Moveworks Features
AI Assistant
This feature allows employees to get instant, personalized support anytime. It helps resolve IT issues quickly and automates repetitive tasks, optimizing productivity and enhancing the overall employee experience.
Service Management
Moveworks streamlines seamless IT service management by automating workflows. It reduces the workload on IT teams and ensures faster, more accurate responses to employee requests, improving efficiency across the organization.
Enterprise Search
The software helps employees quickly find relevant information across various systems. It makes searching for documents, data, and knowledge fast and reliable, improving efficiency in large, data-heavy organizations.
Productivity Boost
The feature empowers employees by offering tools like AI summarization and quick content generation. It streamlines tasks, improves productivity, and allows users to focus on more meaningful work with less effort.
Quick GPT
It assists employees by integrating GPT-4 for instant problem-solving and content creation. The software boosts productivity while ensuring a secure environment for employees to use generative AI in their daily tasks.
Creator Studio
Moveworks allows users to create AI agents with no coding required. It simplifies the process of building custom solutions for specific business needs, assisting organizations in enhancing their operations faster.
Integrations
It enables seamless integration with popular apps like Jira, Salesforce, and ServiceNow. Moveworks helps users find answers, automate processes, and maintain smooth workflows across different tools used within the company.
Pros And Cons of Moveworks
Pros
Reduces IT support workload by automating daily repetitive tasks
Easy to implement with minimal development or onboarding efforts
Helps employees get answers without needing to schedule meetings
Improves response time with quick and relevant AI suggestions
Cons
Lacks flexibility for major customization in functionality
Requires setup of flows before actual use can begin
Managing user access and security levels can be challenging
Moveworks Reviews
Total 10 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars30%
3
Stars10%
2
Stars0%
1
Stars0%
Share your experience
Small Business, 11-50 employees
“Actually helps me with day to day stuff”
Pros
The information search tool delivers top notch and quite efficient results to me every time.
Cons
Honestly there is nothing I can think of that I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Utilities, 500+ employees
“Cut down IT tickets with automation”
Pros
Since bringing Moveworks on board we have seen our ticket volume drop by 50% over four years. The savings from our IT Service Desk alone have covered the cost of the Moveworks contract and we even saved extra! Getting started with them was super easy and their joint success programs keep us totally aligned.
Cons
We have faced some support challenges here and there but their leadership team has been great at jumping in and getting problems sorted quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Pretty solid”
Pros
I really like the new innovations they are constantly bringing to the table in this space.
Cons
Well I am really impressed by all the research and development they are actively working on. So no complaints
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does Moveworks offer?
Moveworks offers support through a support portal, a developer community, a free resource academy, troubleshooting guides, and email.
Does Moveworks offer an API?
Yes, Moveworks provides an API.
Who are the typical users of Moveworks?
The typical users of Moveworks are all types of industries and their teams, such as sales, marketing, engineering, government, HR, IT, and others.
Does Moveworks have a mobile app?
No, Moveworks does not have a mobile app.
What other apps does Moveworks integrate with?
Moveworks offers smooth integration with more than 70 apps, such as GitHub, Workday, Slack, Zendesk, Salesforce, ServiceNow, Jira, etc.
What language does Moveworks support?
Moveworks supports over one hundred languages, including English, French, Italian, German, Korean, and several others.
What types of pricing plans does Moveworks offer?
The Moveworks cost is customizable and based on specific customer requirements. So, get a tailored quote as per your requirements.