MyReviewEngine
Last Updated
Overview
MyReviewEngine helps small businesses automate the collection of reviews and manage their digital reputation through multi-channel solicitation. While customer support response time can be improved, the software’s ability to filter negative sentiment and collect positive feedback makes it an asset to improve local search rankings.
MyReviewEngine Specifications
- Analytics and Reporting
- Customer Feedback Surveys
- Email management
- Ticket Management
MyReviewEngine Features
Automated Review Solicitation
MyReviewEngine automates the process of asking for feedback by sending customizable requests through email and SMS text messages. This ensures that every customer is contacted at the right time to increase the volume of incoming reviews without adding manual work for staff.
Customer Intent Detection
This feature acts as a sentiment filter by asking customers to rate their experience before directing them to public review sites. Positive responses are routed to platforms like Google or Facebook, while negative feedback is directed to a private internal form for service recovery.
Social Media Syndication
The software automatically shares 4-star and 5-star reviews directly to the business’s social media profiles, such as Facebook and Twitter. This turns static reviews into active marketing content, which keeps social feeds fresh with social proof that validates the brand to prospective clients.
Review Monitoring Dashboard
MyReviewEngine software collects reviews from dozens of platforms, including Google, Yelp, and industry-specific sites, into a single centralized dashboard. This provides business owners with a comprehensive view of their reputation and allows for quick response to new feedback from one convenient location.
Website Review Stream
Users can embed a customizable widget on their company website that streams their latest best reviews in real-time. This feature utilizes SEO-optimized schema markup, which not only builds trust with site visitors but can also help display star ratings in organic search results.
Pros And Cons of MyReviewEngine
Pros
Private capture of unfavorable feedback
Unified dashboard for reputation oversight
Systematic increase in successful review collection
Cons
Performance tied to customer participation rates
Requires consistent monitoring for timely review responses
MyReviewEngine Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 1-10 employees
Less than a year
“Well-designed and customizable”
Pros
The software feels well designed and user-friendly. All it really takes is a name and an email address and from there it handles the rest automatically. It's also nice that there are customization options available when you want more control over how it works.
Cons
One minor issue comes to mind although it wasn't a huge problem for me, the customer feedback tab never seemed to work properly. I could tell customers were opening the email and submitting a rating but I was never able to view the actual ratings they left unless they went on to post a Google or Yelp review.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
What other apps does MyReviewEngine integrate with?
The platform integrates with various software and services including Twitter, Facebook, and Yelp.
Who are the typical users of MyReviewEngine?
MyReviewEngine features are designed for businesses in industries and sectors like logistics, education, travel, healthcare, and hospitality.
Does MyReviewEngine have a mobile app?
Information regarding a dedicated mobile app has not been specified by the vendor.
What language does MyReviewEngine support?
The platform currently supports the English language.
What level of support does MyReviewEngine offer?
The platform provides support through phone and contact form.
Does MyReviewEngine offer an API?
Information regarding the vendor’s API availability has not been provided.
What types of pricing plans does MyReviewEngine offer?
The vendor offers three plans: Single Business (Monthly) at $99/month, Single Business (Annual) at $899/year, and Franchises/Multi-Location with Custom pricing. Request a customized MyReviewEngine price plan for your business today!