Natterbox Reviews

Pros

Having a cloud-based IP telephony platform built right into our single customer view in Salesforce has been a huge advantage. That Salesforce integration is genuinely fantastic and adds a lot of value to how we work. It gives us a strong foundation to keep improving and expanding over time and I can see us continuing to benefit from it for years ahead.

Cons

Reporting has been very solid overall but the dashboards especially the wallboards for a Service Desk setup, still need some improvement. I'd also welcome deeper, tighter integration with Salesforce Omnichannel. That said, these feel like fairly minor points in the context of what the system delivers for our business.

Pros

Using it with Salesforce is simple and it works nicely with the reporting features while also saving call recordings reliably.

Cons

At times it can act up and throw errors like "dial failed," which means needing to reset the system or even restart the computer.

Pros

Having it tied into Salesforce is really useful and the ability to schedule calls ahead of time helps a lot. The real-time tracking is also a strong feature and makes it easier to stay on top of activity.

Cons

There are still some reliability issues. It does crash occasionally and getting it back up can take a while so it definitely feels like a work in progress. It does not happen often but overseas dialing can be concerning since some calls do not go through or the connection quality is extremely poor.