Natterbox
Last Updated
Overview
Natterbox helps contact center teams deliver faster customer support across voice and digital channels with AI agents and native Salesforce integration. While the interface may feel complex initially, its intelligent routing capabilities support highly efficient workflows. Overall, it is suitable for mid-to-large businesses seeking streamlined operations and consistent customer experiences.
Natterbox Specifications
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
- Call Center Management
Natterbox Features
Automatic Data Capture
This feature ensures Salesforce remains the central system of record by capturing call-related data automatically. It reduces the need for manual updates when working remotely and helps keep customer records accurate, current, and consistent across daily sales or support activities.
Salesforce Address Book
The software allows users to search Salesforce contacts and organizational contacts directly within the Natterbox mobile app. This enables click-to-dial functionality without switching tools, supporting faster outreach and smoother call handling while maintaining alignment with Salesforce contact records.
Call Recording
This feature allows inbound and outbound calls to be recorded from the mobile app in the same way as on a desktop. Recordings are stored and accessible in Salesforce, allowing teams to review conversations for context, follow-ups, or internal quality and performance discussions.
Call Wrap Up
Natterbox allows users to add notes directly into Salesforce in real time from the mobile app, after a call ends. This supports accurate documentation of conversations and helps ensure important details are captured while the interaction is still fresh.
Notifications
The platform provides visibility into missed calls, voicemails, and pending wrap-up tasks. These notifications help users stay informed, respond promptly, and manage follow-up actions efficiently without needing to constantly check Salesforce manually.
Pros And Cons of Natterbox
Pros
Native Salesforce-centric experience
Strong call handling reliability
Centralized communication workflows
Cons
Fewer options outside Salesforce use
Initial setup process can be time-consuming
Natterbox Reviews
Total 3 reviews
3.7
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars67%
3
Stars33%
2
Stars0%
1
Stars0%
Share your experience
Financial Services, 51-100 employees
Less than a year
“Useful Salesforce integration”
Pros
Having it tied into Salesforce is really useful and the ability to schedule calls ahead of time helps a lot. The real-time tracking is also a strong feature and makes it easier to stay on top of activity.
Cons
There are still some reliability issues. It does crash occasionally and getting it back up can take a while so it definitely feels like a work in progress. It does not happen often but overseas dialing can be concerning since some calls do not go through or the connection quality is extremely poor.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Capital Markets, 101-500 employees
More than a year
“Syncs well with Salesforce”
Pros
Using it with Salesforce is simple and it works nicely with the reporting features while also saving call recordings reliably.
Cons
At times it can act up and throw errors like "dial failed," which means needing to reset the system or even restart the computer.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
7
Functionality
6
Information Technology and Services, 101-500 employees
Less than a year
“Excellent salesforce integration”
Pros
Having a cloud-based IP telephony platform built right into our single customer view in Salesforce has been a huge advantage. That Salesforce integration is genuinely fantastic and adds a lot of value to how we work. It gives us a strong foundation to keep improving and expanding over time and I can see us continuing to benefit from it for years ahead.
Cons
Reporting has been very solid overall but the dashboards especially the wallboards for a Service Desk setup, still need some improvement. I'd also welcome deeper, tighter integration with Salesforce Omnichannel. That said, these feel like fairly minor points in the context of what the system delivers for our business.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
10
Frequently Asked Questions
Does Natterbox have a mobile app?
Yes, Natterbox offers a dedicated mobile app.
Does Natterbox offer an API?
Information regarding API is currently unspecified by the vendor.
Who are the typical users of Natterbox?
Natterbox features are used by organizations across a wide range of industries and sectors, including manufacturing, contact centers, financial, and retail.
What language does Natterbox support?
Natterbox primarily supports the English language.
What types of pricing plans does Natterbox offer?
The vendor offers three Natterbox price plans: Pro at $82/user/month, Premium at $146/user/month, and Enterprise with custom pricing. Get a detailed Natterbox cost breakdown tailored to your specific requirements.
What level of support does Natterbox offer?
Natterbox offers support through phone and an online contact form.
What other apps does Natterbox integrate with?
Natterbox integrates with multiple systems and platforms, including Zapier software, Salesforce, and Slack software.