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Overview
Natterbox helps contact center teams deliver faster customer support across voice and digital channels with AI agents and native Salesforce integration. While the interface may feel complex initially, its intelligent routing capabilities support highly efficient workflows. Overall, it is suitable for mid-to-large businesses seeking streamlined operations and consistent customer experiences.
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Starting Price
Custom
Natterbox Specifications
Omnichannel Support
CRM Integration
Analytics And Reporting
Call Center Management
What Is Natterbox?
Natterbox is a cloud-based contact center software designed for businesses that manage customer interactions through voice and digital channels. The platform provides AI assistants and AI agents that operate across voice, SMS, and WhatsApp, with native Salesforce integration. It supports consistent customer engagement, conversation routing, and interaction history retention. Natterbox also helps contact centers reduce wait times, maintain continuity across conversations, and support teams with automation and AI-assisted workflows.
Natterbox Pricing
Natterbox offers the following plans:
- Pro: Starts at $82/user/month
- Premium: Starts at $146/user/month
- Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
Natterbox Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Slack software
- Zapier software
- Playvox
- Microsoft Teams
- Gong software
Who Is Natterbox For?
Natterbox is ideal for a wide range of industries and teams, including:
- Financial
- Retail
- Manufacturing
- Recruitment
- Sales and Marketing
Is Natterbox Right For You?
If you’re a business operating a contact center and managing customer conversations across voice and digital channels, Natterbox may be a suitable option. It is trusted by organizations such as TGI Fridays, Virgin Wines, Seattle Sounders FC, and N26 to support customer interactions within Salesforce-based environments.
Natterbox combines AI and human workflows to maintain conversation continuity and operational efficiency, while emphasizing governed and compliant data handling. The platform aligns with GDPR requirements to secure sensitive information. This makes it a relevant choice for teams that prioritize Salesforce-native contact centers and data protection compliance.
Still doubtful if Natterbox software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Natterbox Features
This feature ensures Salesforce remains the central system of record by capturing call-related data automatically. It reduces the need for manual updates when working remotely and helps keep customer records accurate, current, and consistent across daily sales or support activities.
The software allows users to search Salesforce contacts and organizational contacts directly within the Natterbox mobile app. This enables click-to-dial functionality without switching tools, supporting faster outreach and smoother call handling while maintaining alignment with Salesforce contact records.
This feature allows inbound and outbound calls to be recorded from the mobile app in the same way as on a desktop. Recordings are stored and accessible in Salesforce, allowing teams to review conversations for context, follow-ups, or internal quality and performance discussions.
Natterbox allows users to add notes directly into Salesforce in real time from the mobile app, after a call ends. This supports accurate documentation of conversations and helps ensure important details are captured while the interaction is still fresh.
The platform provides visibility into missed calls, voicemails, and pending wrap-up tasks. These notifications help users stay informed, respond promptly, and manage follow-up actions efficiently without needing to constantly check Salesforce manually.
