NeoAssist: Pricing, Free Demo & Features

Last Updated Jan 29, 2026

Overview

NeoAssist Assist is an Omnichannel Customer Experience (CX) platform designed to empower customer service teams and enable operational control. While managing complex capabilities may require a stronger skillset, the platform delivers immense value through its AI-powered features like Núb.IA, which automates tasks, summarizes conversations, and suggests responses.

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Starting Price

Custom

NeoAssist Specifications

Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics And Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management
Call Center Management

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What Is NeoAssist?

NeoAssist Assist is the central Customer Experience Management (CXM) platform within the NeoAssist product suite. It is designed to manage complete company's customer service operations from a unified single screen. Assist integrates seamlessly with other NeoAssist modules (like Channels, Workflow, and Nub.IA) to streamline customer journeys, automate routine tasks, and prioritize support based on customer dissatisfaction levels. Its core value proposition is enabling humanized service delivery with the agility and scalability of Artificial Intelligence, eliminating the need for agents to switch between multiple systems.

NeoAssist Pricing

NeoAssist pricing varies depending on the unique needs of your business. Get NeoAssist pricing that suits your business requirements and budget.

NeoAssist Integrations

The software supports integration with ERP, CRMS, social media, and e-commerce platforms. Book the NeoAssist demo to learn more about these integrations.

Who Is NeoAssist For?

NeoAssist Assist is ideal for a wide range of industries and sectors, including:

Retail
E-commerce
Automotive
Banking
Financial
Technology
Communication
Manufacturing

Is NeoAssist Right For You?

NeoAssist is the right choice if your organization needs to unify customer interactions across a complex mix of online, offline, and hybrid channels (e.g., WhatsApp, phone, email, and social media) into a single agent view. It is ideal for companies that prioritize SLA control, First Contact Resolution (FCR), and want to use AI (Núb.IA) to both automate routine tasks (bots, FAQs) and augment human agents (summaries, suggested responses). If you are looking to professionalize a large-scale operation, and integrate customer service with your sales/e-commerce journey, NeoAssist Assist offers a robust, all-in-one solution.

Still unsure if NeoAssist is right for you? Contact us at (661) 384-7070 for further guidance.

NeoAssist Features

Omnichannel Unified Management

This feature helps integrate and manage customer service operations across all channels, including online, offline, and hybrid systems, from a single screen. This approach provides a complete historical context and unified information for every customer interaction. Thus, it eliminates the need to alternate between separate applications.

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AI Agent Augmentation (Núb.IA)

The proprietary Artificial Intelligence, Núb.IA, offers invaluable resources to enhance human agent productivity. Features like Núb.ia Resume summarize long customer conversations in seconds, while Núb.ia Sugere provides instant, optimized response options, enabling faster resolution and improved efficiency across the team.

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Customer Self-Service And Automation

The software enables clients gain independence through intelligent self-service tools, ensuring support is available around-the-clock. The platform facilitates the deployment of conversational bots, smart FAQs, and automated IVR/URAs across various communication channels, successfully handling a high volume of routine demands without agent intervention.

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Workflow Automation And SLA Control

The platform allows tasks simplification through robust process automation that connects diverse internal departments and external partners. Teams can precisely define and control service Level Agreements (SLAs) for every channel, ensuring priority handling and guaranteeing that no critical customer concerns are delayed.

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Pros And Cons of NeoAssist

A quick look at NeoAssist's strengths and weaknesses to
help you decide if it's the right fit

Pros

unifies all customer service channels
Núb.IA, significantly boosts agent productivity by instantly summarizing long conversations
automation through the deployment of intelligent bots, smart FAQs

Cons

Features like custom reporting via Power BI require expertise
Extensive capabilities may initially overwhelm users

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does NeoAssist offer an API?

Yes, NeoAssist offers an API.

What level of support does NeoAssist offer?

NeoAssist offers support via contact form, blogs and dedicated specialists.

Does NeoAssist have a mobile app?

Yes, NeoAssist does offer a dedicated mobile app.

What other apps does NeoAssist integrate with?

The software supports integration with ERP, CRMS, social media, and e-commerce platforms.

What types of pricing plans does NeoAssist offer?

NeoAssist price is custom based, depending on user needs. Get a detailed NeoAssist cost breakdown tailored to your specific requirements.

What language does NeoAssist support?

NeoAssist software primarily supports English and Portuguese.

Who are the typical users of NeoAssist?

NeoAssist features are used by individual agents, alongside entire Customer Experience (CX), service, and operational teams within large and medium-sized enterprises.