“IVR takes pressure off”

Pros

It really helps our company because the IVR takes care of most of the cold calls. That lets employees stay more focused on their daily work instead of getting interrupted all the time.

Cons

One frustrating part is the mobile app. Missed call notifications stay on the phone forever and there's no way to clear them out. Also, when the system is down, you can't access reports for incoming calls during that downtime. On top of that the desktop app, itOne, seems to glitch every couple of weeks so you have to be ready to uninstall and reinstall it again.

“Friendly support and simple setup”

Pros

Simple to use and the customer service has been friendly and responsive.

Cons

The system has been excellent overall and the team has always been helpful whenever I needed support.

“Better features at lower cost”

Pros

Even employees who aren't very tech-savvy can use it without much trouble. It also costs less than the service we were using before, while still giving us more advanced features.

Cons

Adding licenses for new users currently means calling customer support which isn't very convenient. It would be much better to handle that directly through the portal.

“Better features at lower cost”

Pros

Even employees who aren't very tech-savvy can use it without much trouble. It also costs less than the service we were using before, while still giving us more advanced features.

Cons

Adding licenses for new users currently means calling customer support which isn't very convenient. It would be much better to handle that directly through the portal.

“easy cross-border collaboration”

Pros

Connecting our Colombia and USA offices through this app has made a real difference in how we work together. It runs reliably across both locations so our teams can stay in touch without dealing with lag or interruptions. Having that kind of dependable cross-border communication has noticeably improved both productivity and teamwork.

Cons

One possible downside with some VoIP call center platforms is that customization around call flows, automated replies and scripts can feel somewhat limited. That can be frustrating for businesses that depend on very specific workflows or operate in industries where communication needs to be highly customized. If this call center solution has similar customization limits, that would definitely be an area worth improving especially for companies with unique operational needs.

“easy cross-border collaboration”

Pros

Connecting our Colombia and USA offices through this app has made a real difference in how we work together. It runs reliably across both locations so our teams can stay in touch without dealing with lag or interruptions. Having that kind of dependable cross-border communication has noticeably improved both productivity and teamwork.

Cons

One possible downside with some VoIP call center platforms is that customization around call flows, automated replies and scripts can feel somewhat limited. That can be frustrating for businesses that depend on very specific workflows or operate in industries where communication needs to be highly customized. If this call center solution has similar customization limits, that would definitely be an area worth improving especially for companies with unique operational needs.

“Global communication that works”

Pros

It makes it much easier for us to stay in touch with clients across the USA and collaborate with coworkers around the world.

Cons

It would be even better if it offered stronger integration with a few more platforms and tools.

“One-click calling convenience”

Pros

Getting this set up was very easy and using it feels simple right away. Being able to place calls with just one click is especially convenient and makes the whole experience even better.

Cons

One thing I'd still want is broader integration with more tools so it can become a more complete solution for handling everything we deal with on a daily basis.

“exactly what I needed...”

Pros

I wasn't looking for anything overly complicated and this worked out perfectly. It was easy to use and gave me exactly the kind of service I needed.

Cons

Nothing really comes to mind here. Whenever I had a question their support was available to help and answer it.

“Handy for remote work”

Pros

Using it has been pretty easy and I can install it on my own laptop without any hassle. It's been really helpful for working from home and staying in touch with coworkers, tenants, clients and technicians whenever I need to.

Cons

There are still a few bugs to work out. Every now and then, when I try to leave a message, it automatically switches to a different phone number. I'm hoping that gets corrected soon.

“Helpful call management”

Pros

It gives me a clear way to see how calls are distributed and manage them effectively.

Cons

I don't have any complaints about it.

“Flexible updates”

Pros

Updating our call flows and changing messages has been really useful for us.

Cons

Honestly, I don't have any complaints. We're a small team and mostly rely on the mobile and desktop apps.

“Global communication that works”

Pros

It makes it much easier for us to stay in touch with clients across the USA and collaborate with coworkers around the world.

Cons

It would be even better if it offered stronger integration with a few more platforms and tools.

“One-click calling convenience”

Pros

Getting this set up was very easy and using it feels simple right away. Being able to place calls with just one click is especially convenient and makes the whole experience even better.

Cons

One thing I'd still want is broader integration with more tools so it can become a more complete solution for handling everything we deal with on a daily basis.

“exactly what I needed...”

Pros

I wasn't looking for anything overly complicated and this worked out perfectly. It was easy to use and gave me exactly the kind of service I needed.

Cons

Nothing really comes to mind here. Whenever I had a question their support was available to help and answer it.

“Handy for remote work”

Pros

Using it has been pretty easy and I can install it on my own laptop without any hassle. It's been really helpful for working from home and staying in touch with coworkers, tenants, clients and technicians whenever I need to.

Cons

There are still a few bugs to work out. Every now and then, when I try to leave a message, it automatically switches to a different phone number. I'm hoping that gets corrected soon.

“Helpful call management”

Pros

It gives me a clear way to see how calls are distributed and manage them effectively.

Cons

I don't have any complaints about it.

“Flexible updates”

Pros

Updating our call flows and changing messages has been really useful for us.

Cons

Honestly, I don't have any complaints. We're a small team and mostly rely on the mobile and desktop apps.

“Convenient calling experience”

Pros

In my opinion using it is easy and placing calls with it is very convenient.

Cons

It's important to install updates as soon as they're released, otherwise some features may stop working properly.

“Convenient calling experience”

Pros

In my opinion using it is easy and placing calls with it is very convenient.

Cons

It's important to install updates as soon as they're released, otherwise some features may stop working properly.