Nextiva Call Center Reviews

Pros

Having call recording and live monitoring built into a single program is really convenient. We rely on the call dashboard all the time to keep track of call volume and watch KPIs as they happen in real time.

Cons

A few parts of the data visualization and reporting could be more powerful although all of the key metrics we need are available.

Pros

Using it has been very easy and it really helps me keep my team organized and managed effectively.

Cons

I do wish it included a few more features.

Pros

Over the past year, this has turned into my go-to tool for staying in touch with clients quickly and without hassle. Since I started using it, I've seen a clear improvement in the way I work. The interface is fast and easy which helps me get things done more efficiently. Another big plus is the technical support team, they're consistently available when something comes up and they're also receptive to feedback to keep improving the app.

Cons

In the beginning the application was a bit slow to use but after I reached out to technical support they were able to fix the issue.

Pros

The interface and overall platform are very simple to work with and the customer service and support team are definitely a big plus.

Cons

Honestly, I don't have any complaints about this company.

Pros

Getting started with it was easy and the pricing felt very reasonable. On top of that the staff was incredible and truly seemed to care about helping us.

Cons

The downside is not being able to text right away. Having to go through the FCC online application just to enable texting on our phones makes the process feel burdensome.

Pros

Communication has been excellent and it's simple to explain the issue and get the right problem taken care of.

Cons

There haven't been any real issues. I'd only love to see a faster pickup time but it's honestly not a big deal.

Pros

The customer and technical support team has been efficient and effective whenever help is needed.

Cons

The security features still feel incomplete and the management tools are quite limited.

Pros

Right from the start the team was very open about the features, pricing and everything else we needed to know. Getting the platform configured the way we wanted was very easy and since putting it in place, we've seen a huge boost in ROI.

Cons

Nothing worth mentioning at this point, we've only been recently set up.

Pros

Running a high volume of inbound sales calls at Textla, we needed something easy that actually worked for a small team and this turned out to be exactly that.

Cons

Honestly, I haven't run into any downsides at all so far, it's been much better than Dialpad.

Pros

It has fit in comfortably with our current CRM tools and getting around the software feels easy.

Cons

At this point, I've come across far more positives than negatives while using it.

Pros

Really convenient to use it across the phone, desktop and mobile app and the overall setup is very user-friendly while still covering multiple functions we need.

Cons

When switching between different platforms the mobile app will occasionally produce an echo.

Pros

The biggest plus for me has been how simple it is to use, along with the great functionality and the way it connects well with other tools.

Cons

If I had to point out one downside, it would be the calendar feature.

Pros

Using the it it has been a really effective way for us to stay connected and interact with our customers.

Cons

I can't think of anything I dislike about the it it.

Pros

Passing phone calls from one person to another happens without any dropped calls which has been really reliable.

Cons

Nothing to complain about at the moment. Every Sales feature I've used has been working perfectly.

Pros

Whenever something comes up with the system the customer support team responds quickly and reliably. They've been very helpful and have taken care of everything we've needed.

Cons

Perfect tool, nothing to mention at this point since all of our needs have been fully met.

Pros

One of the best parts of this software is how flexible the settings are. A lot of VOIP systems make you contact support whenever you need changes and that can take hours, days or even weeks. With this software, those updates can be made immediately in real time. Things like changing schedules, updating holidays, adding or removing operators and rerouting calls can all be handled quickly and efficiently.

Cons

Cost is on the higher side and the reporting features could be more powerful.

Pros

Having great admin controls with real-time flexibility for managing call flows and call centers has been a big plus. The monitoring and reporting features are excellent and give us the visibility we need.

Cons

Only frustrating part is having to jump between different portals to manage user profiles the call center live feed, agents and supervisors.

Pros

One feature I really appreciate is being able to set up voicemail forwarding and recordings. It's been very useful and works well for what I need.

Cons

There was definitely a bit of a learning curve at the beginning while getting used to the system but the support staff was excellent and helped a lot.

Pros

Interface feels simple and very user-friendly which makes using it a pleasant experience.

Cons

Even though the interface is user-friendly, getting to and making full use of some of its more advanced features can still take a bit of time to learn.

Pros

Right from our first conversations about business needs and use cases with the Sales and Account Management team, all the way through implementation and ongoing support the whole experience has been incredibly impressive. The product works very well and the support has been outstanding. They turned both the selection process and the project itself into a genuinely rewarding experience and that has continued even now.

Cons

My only regret is that we didn't discover it sooner and make the switch earlier.