“Supportive team”

Pros

Getting in touch with customer service was never a problem and the support team was excellent. I especially appreciated the help from their team today while closing our account.

Cons

This was originally set up by my assistant back in 2018 and we completed the contract for more than two years. Still, when we switched, we were hit with a large cancellation fee because I did not realize the agreement renewed automatically. That was really disappointing especially since my store had been closed for three months and we were getting by on grants and loans. At the same time, I do not know what they were dealing with either so maybe those fees were part of their own survival. They were at least reasonable enough to reduce the fee by half. We did not use the phone service much so the part I really did not like was the automatic renewal and the hefty cancellation charge that came with it.

“Supportive team”

Pros

Getting in touch with customer service was never a problem and the support team was excellent. I especially appreciated the help from their team today while closing our account.

Cons

This was originally set up by my assistant back in 2018 and we completed the contract for more than two years. Still, when we switched, we were hit with a large cancellation fee because I did not realize the agreement renewed automatically. That was really disappointing especially since my store had been closed for three months and we were getting by on grants and loans. At the same time, I do not know what they were dealing with either so maybe those fees were part of their own survival. They were at least reasonable enough to reduce the fee by half. We did not use the phone service much so the part I really did not like was the automatic renewal and the hefty cancellation charge that came with it.

“Buggy platform and rude support”

Pros

Honestly, nothing comes to mind. Not one part of it has worked well because the whole system feels glitchy.

Cons

Between the lack of flexibility and the constant technical issues, this has been a frustrating service to deal with. We have 6 active users but 15 licenses and even though only 6 users have been active for the past year there's still no way to downgrade to the real number we need so we're stuck overpaying. On top of that the contract terms feel abusive and their customer care team has been rude rather than helpful. Swapping out employees is also a mess. If I delete one employee and add another and I want that new agent to have call recording, I have to assign the feature manually and then still contact their IT team just to actually be able to listen to the recordings in the separate recorder platform. That setup alone feels ridiculous and the recorder itself is very buggy. Even call forwarding only works inconsistently. We also lost the ability a long time ago to download raw data from the platform for BI analysis and call trend reviews. We reported it to their IT team and months later there's still been no fix. Considering the price, it's hard to justify when other options on the market offer the same service with better software and far better support.

“Buggy platform and rude support”

Pros

Honestly, nothing comes to mind. Not one part of it has worked well because the whole system feels glitchy.

Cons

Between the lack of flexibility and the constant technical issues, this has been a frustrating service to deal with. We have 6 active users but 15 licenses and even though only 6 users have been active for the past year there's still no way to downgrade to the real number we need so we're stuck overpaying. On top of that the contract terms feel abusive and their customer care team has been rude rather than helpful. Swapping out employees is also a mess. If I delete one employee and add another and I want that new agent to have call recording, I have to assign the feature manually and then still contact their IT team just to actually be able to listen to the recordings in the separate recorder platform. That setup alone feels ridiculous and the recorder itself is very buggy. Even call forwarding only works inconsistently. We also lost the ability a long time ago to download raw data from the platform for BI analysis and call trend reviews. We reported it to their IT team and months later there's still been no fix. Considering the price, it's hard to justify when other options on the market offer the same service with better software and far better support.

“Misleading sales”

Pros

Sales team really knows how to pitch. They convinced me to buy a product they assured me would work for my needs but it turns out I can't actually use it.

Cons

Right from the start, I made it clear that texting was something I needed. After two months of back-and-forth, countless emails and calls to support in Eastern Europe, I only just learned that our toll-free number can't even be used for that. I've also had phone appointments scheduled with them where they either called late or never called at all. On top of that, my calls and emails go unanswered. Stay away!

“Misleading sales”

Pros

Sales team really knows how to pitch. They convinced me to buy a product they assured me would work for my needs but it turns out I can't actually use it.

Cons

Right from the start, I made it clear that texting was something I needed. After two months of back-and-forth, countless emails and calls to support in Eastern Europe, I only just learned that our toll-free number can't even be used for that. I've also had phone appointments scheduled with them where they either called late or never called at all. On top of that, my calls and emails go unanswered. Stay away!

“Poor service”

Pros

There's nothing positive I can point to. The phones keep cutting out and they don't provide help with anything.

Cons

Pretty much everything has been disappointing. We've been customers for more than five years and spend over $300 a month yet the way we're treated is really poor. We'll be searching for a new provider as soon as possible.

“Poor service”

Pros

There's nothing positive I can point to. The phones keep cutting out and they don't provide help with anything.

Cons

Pretty much everything has been disappointing. We've been customers for more than five years and spend over $300 a month yet the way we're treated is really poor. We'll be searching for a new provider as soon as possible.

“Handy for daily work”

Pros

Using it every day at work has been a really positive experience because it's very simple to use. It doesn't take much time to understand how to do different tasks and the mobile app helps a lot too. It's super convenient to have.

Cons

At certain times, my calls don't come through and the system shows that chat is unavailable. Since this happens several times khll the day, it's really frustrating whenever it does.

“Handy for daily work”

Pros

Using it every day at work has been a really positive experience because it's very simple to use. It doesn't take much time to understand how to do different tasks and the mobile app helps a lot too. It's super convenient to have.

Cons

At certain times, my calls don't come through and the system shows that chat is unavailable. Since this happens several times khll the day, it's really frustrating whenever it does.

“dull setup”

Pros

Keeping teams in different offices connected is much less of a hassle with this software and employees across locations can communicate with each other quickly without much delay.

Cons

It does not always perform the way it should. The setup process is also sakmaod tough although that seems to come with having so many features built in.

“dull setup”

Pros

Keeping teams in different offices connected is much less of a hassle with this software and employees across locations can communicate with each other quickly without much delay.

Cons

It does not always perform the way it should. The setup process is also sakmaod tough although that seems to come with having so many features built in.

“Customers love the chat”

Pros

New chat feature has been a big win for us. Customers really enjoy using it and it has led to a noticeable increase in customer interactions. It's very engaging and our CSRs are also glad to have chat on their schedules which is a nice bonus. From a service standpoint, it helps a lot because they can handle multiple chats at once.

Cons

There are less expensive chat tools out there but we'd rather invest in a higher-quality option to make sure our customers get the best possible experience. In the end, that works out better for everyone.

“Customers love the chat”

Pros

New chat feature has been a big win for us. Customers really enjoy using it and it has led to a noticeable increase in customer interactions. It's very engaging and our CSRs are also glad to have chat on their schedules which is a nice bonus. From a service standpoint, it helps a lot because they can handle multiple chats at once.

Cons

There are less expensive chat tools out there but we'd rather invest in a higher-quality option to make sure our customers get the best possible experience. In the end, that works out better for everyone.

“Analytics that keeps everyone aligned”

Pros

Finding this was a huge win for us. Their service and products address the exact problems we were trying to fix. One of our biggest challenges is keeping a large team aligned, motivated and communicating well especially with so many different personalities and experience levels. We need a clear way to display goals and tasks while tracking how everyone is contributing toward company targets. Since bringing in the new Analytics platform, we've been able to share progress openly and it has really helped the team stay focused, accountable and on track. We're genuinely pleased with it and the results have been impressive.

Cons

Getting the setup right took more effort than we expected especially when it came to choosing the right metrics to encourage the right behaviors. We were told early on that it's risky to define one number as "the goal," because people may hit the target without going about it the right way. Reaching goals the wrong way can damage both the brand and the business over time. In second-hand car sales, where the industry already carries a difficult reputation, that mattered a lot to us. We eventually figured it out but it took time to shape the numbers in a way that encouraged teamwork and the right approach.

“Analytics that keeps everyone aligned”

Pros

Finding this was a huge win for us. Their service and products address the exact problems we were trying to fix. One of our biggest challenges is keeping a large team aligned, motivated and communicating well especially with so many different personalities and experience levels. We need a clear way to display goals and tasks while tracking how everyone is contributing toward company targets. Since bringing in the new Analytics platform, we've been able to share progress openly and it has really helped the team stay focused, accountable and on track. We're genuinely pleased with it and the results have been impressive.

Cons

Getting the setup right took more effort than we expected especially when it came to choosing the right metrics to encourage the right behaviors. We were told early on that it's risky to define one number as "the goal," because people may hit the target without going about it the right way. Reaching goals the wrong way can damage both the brand and the business over time. In second-hand car sales, where the industry already carries a difficult reputation, that mattered a lot to us. We eventually figured it out but it took time to shape the numbers in a way that encouraged teamwork and the right approach.

“Powerful customer insights at last”

Pros

The customer insights and data we're getting have been incredible. Everything comes through in time to act on it and it's helped us make much smarter decisions than before. This technology is exactly what we've been needing in a CRM for quite a while and it offers something we hadn't been able to find anywhere else.

Cons

There's definitely a lot involved in learning the platform and getting it set up properly. It really helps to have one person take ownership of the process and be given enough time to fully learn how it works.

“Powerful customer insights at last”

Pros

The customer insights and data we're getting have been incredible. Everything comes through in time to act on it and it's helped us make much smarter decisions than before. This technology is exactly what we've been needing in a CRM for quite a while and it offers something we hadn't been able to find anywhere else.

Cons

There's definitely a lot involved in learning the platform and getting it set up properly. It really helps to have one person take ownership of the process and be given enough time to fully learn how it works.

“Reliable value”

Pros

Getting started was simple the service has been dependable the pricing is more affordable and the customer support has been very good.

Cons

One thing that can be a bit confusing is that they use different sign-in pages.

“Reliable value”

Pros

Getting started was simple the service has been dependable the pricing is more affordable and the customer support has been very good.

Cons

One thing that can be a bit confusing is that they use different sign-in pages.