onWebChat

onWebChat supports unlimited real-time chat conversations with website visitors, allowing support teams to respond instantly and reduce reliance on slower communication channels like email. This helps improve response time and keeps potential customers engaged during active browsing sessions.

The built-in AI chatbot responds to visitor questions using trained knowledge, handling routine inquiries without human involvement. This reduces agent workload, ensures continuous coverage, and maintains consistent responses even outside regular business hours.

Agents can view detailed visitor data such as location, device type, browsing path, and typing activity. These insights provide context during conversations, enabling more relevant responses and reducing repetitive back-and-forth with visitors.

Automated chat triggers initiate conversations based on visitor behavior, such as time spent on a page. This helps businesses engage users proactively, increasing interaction rates and capturing interest before visitors leave the site.

Chat widgets can be customized with brand colors, language preferences, and messaging tone. These onWebChat features help businesses maintain visual consistency across their website while presenting a professional, recognizable support experience.