Orlo: Pricing, Free Demo & Features

Name: Orlo
Rating: 5 (1 reviews)

Last Updated Sep 5, 2026

Overview

Orlo is the only digital community engagement platform specifically built for the public sector. While unexpected updates may occur without prior announcement causing temporary disruption, its ability to centralize social media management, customer service, and social listening into secure, unified inbox mitigates misinformation and builds client trust.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Orlo Specifications

Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics And Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management
Customer Profiles

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What Is Orlo?

Orlo is an all-in-one, cloud-hosted platform that integrates social media management, social listening (Voice of the Community), and digital customer service. It is primarily designed to help public sector organizations manage digital communications at scale, gather citizen feedback (via surveys and media monitoring), and quickly respond to inquiries using tools like chatbots and live chat. Its main goals are to build trust, tackle misinformation, and drive evidence-based decision-making.

Orlo Pricing

Orlo pricing varies depending on the unique needs of your business. Get Orlo pricing that suits your business requirements and budget.

Orlo Integrations

The software supports integration with multiple systems and platforms, such as:

PowerBI
Tableau
Qlik
Orlo Insights
Zendesk
LexisNexis

Watch the Orlo demo to learn more about its integration arrangements.

Who Is Orlo For?

Orlo is ideal for a wide range of sectors and professional services, including:

Public sector
Emergency services
Healthcare and housing
Large enterprises

Is Orlo Right For You?

The Orlo platform is the best fit for public sector organizations, trusted by over 400 clients, including UK Police and Government agencies. It is the only platform that securely integrates social media management and Voice of the Community insights into a single hub. With ISO 27001 and Cyber Essentials Plus certifications, Orlo ensures regulatory compliance and data security at scale. This comprehensive, AI-enhanced solution drives accountability, tackles misinformation, and builds crucial citizen trust.

Still unsure about Orlo features? Contact us at (661) 384-7070 for further guidance.

Orlo Features

Unified Digital Inbox

This centralized hub consolidates all conversations from social media, Live Chat, WhatsApp, and SMS channels. The single view eliminates fragmented communication and data silos, enabling teams to maintain consistency, improve response times, and quickly assign queries.

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Voice Of The Community Listening

The platform captures the feedback and sentiment of the entire community through listening streams and comprehensive surveys. This strategic insight empowers teams to meet statutory duties, support effective service delivery, and secure public buy-in for policy decisions.

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AI Automation And Content Tools

This feature includes a Chatbot designed to efficiently manage inbound digital messages, capable of reducing queries by half. It also provides a Content Generator, powered by ChatGPT, to quickly create engaging social content and a Content Calendar for planning.

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Real-Time Insights Reporting

Using AI-powered analytics, the platform cuts through digital noise to deliver actionable insight into emerging trends and public sentiment. This capability is crucial for managing brand reputation, proactively mitigating misinformation, and enhancing overall crisis preparedness.

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Pros And Cons of Orlo

A quick look at Orlo's strengths and weaknesses to
help you decide if it's the right fit

Pros

Includes an AI Chatbot capable of automating a significant portion
Unifies Social Media Management, Customer Service, and Voice of the Community
Community engagement platform specifically built for the Public Sector

Cons

Some user reviews suggest the reporting and analytics are less intuitive or less powerful
During peak hours, video uploading might slow down, as reported by some users

Orlo Reviews

Insights from real users on Orlo’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Ben M.

Mid-Market, N/A employees

5.0

March 2023

“Campaign tracking done right”

Pros

The campaigns feature has been incredibly helpful especially for grouping content and monitoring how each individual campaign performs.

Cons

One limitation is that after posts are scheduled, you can't edit them across multiple platforms at the same time.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 1 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of Orlo?

Orlo features are used by public sector organizations, including UK Constabularies (Police), local councils, government agencies, housing associations, and NHS Trusts.

Does Orlo have a mobile app?

Yes, Orlo does offer a dedicated mobile app.

Does Orlo offer an API?

Yes, Orlo offers an API.

What level of support does Orlo offer?

Orlo offers support via live representative, chat, email/help desk, phone support, and an extensive help center.

What language does Orlo support?

Orlo software primarily supports English.

What other apps does Orlo integrate with?

Orlo supports integration with a wide range of platforms, including PowerBI, Tableau, Qlik, Insights, Zendesk and LexisNexis.

What types of pricing plans does Orlo offer?

Orlo price is custom. Get a detailed Orlo cost breakdown tailored to your specific requirements.