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Overview
Orlo is the only digital community engagement platform specifically built for the public sector. While unexpected updates may occur without prior announcement causing temporary disruption, its ability to centralize social media management, customer service, and social listening into secure, unified inbox mitigates misinformation and builds client trust.
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Starting Price
Custom
Orlo Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Orlo?
Orlo is an all-in-one, cloud-hosted platform that integrates social media management, social listening (Voice of the Community), and digital customer service. It is primarily designed to help public sector organizations manage digital communications at scale, gather citizen feedback (via surveys and media monitoring), and quickly respond to inquiries using tools like chatbots and live chat. Its main goals are to build trust, tackle misinformation, and drive evidence-based decision-making.
Orlo Pricing
Orlo Integrations
The software supports integration with multiple systems and platforms, such as:
- PowerBI
- Tableau
- Qlik
- Orlo Insights
- Zendesk
- LexisNexis
Who Is Orlo For?
Orlo is ideal for a wide range of sectors and professional services, including:
- Public sector
- Emergency services
- Healthcare and housing
- Large enterprises
Is Orlo Right For You?
The Orlo platform is the best fit for public sector organizations, trusted by over 400 clients, including UK Police and Government agencies. It is the only platform that securely integrates social media management and Voice of the Community insights into a single hub. With ISO 27001 and Cyber Essentials Plus certifications, Orlo ensures regulatory compliance and data security at scale. This comprehensive, AI-enhanced solution drives accountability, tackles misinformation, and builds crucial citizen trust.
Still unsure about Orlo features? Contact us at (661) 384-7070 for further guidance.
Orlo Features
Unified Digital Inbox
This centralized hub consolidates all conversations from social media, Live Chat, WhatsApp, and SMS channels. The single view eliminates fragmented communication and data silos, enabling teams to maintain consistency, improve response times, and quickly assign queries.
Voice Of The Community Listening
The platform captures the feedback and sentiment of the entire community through listening streams and comprehensive surveys. This strategic insight empowers teams to meet statutory duties, support effective service delivery, and secure public buy-in for policy decisions.
AI Automation And Content Tools
This feature includes a Chatbot designed to efficiently manage inbound digital messages, capable of reducing queries by half. It also provides a Content Generator, powered by ChatGPT, to quickly create engaging social content and a Content Calendar for planning.
Real-Time Insights Reporting
Using AI-powered analytics, the platform cuts through digital noise to deliver actionable insight into emerging trends and public sentiment. This capability is crucial for managing brand reputation, proactively mitigating misinformation, and enhancing overall crisis preparedness.
Pros And Cons of Orlo
Pros
Includes an AI Chatbot capable of automating a significant portion
Unifies Social Media Management, Customer Service, and Voice of the Community
Community engagement platform specifically built for the Public Sector
Cons
Some user reviews suggest the reporting and analytics are less intuitive or less powerful
During peak hours, video uploading might slow down, as reported by some users
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Frequently Asked Questions
What level of support does Orlo offer?
Orlo offers support via live representative, chat, email/help desk, phone support, and an extensive help center.
Does Orlo offer an API?
Yes, Orlo offers an API.
What language does Orlo support?
Orlo software primarily supports English.
Does Orlo have a mobile app?
Yes, Orlo does offer a dedicated mobile app.
Who are the typical users of Orlo?
Orlo features are used by public sector organizations, including UK Constabularies (Police), local councils, government agencies, housing associations, and NHS Trusts.
What types of pricing plans does Orlo offer?
Orlo price is custom. Get a detailed Orlo cost breakdown tailored to your specific requirements.
What other apps does Orlo integrate with?
Orlo supports integration with a wide range of platforms, including PowerBI, Tableau, Qlik, Insights, Zendesk and LexisNexis.