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Overview
osTicket software helps support teams streamline request management through centralized ticketing, automated workflows, and a self-service portal. While native integrations remain limited, its configurable tools offer reliable control for IT departments and service teams seeking scalable, efficient support operations.
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Starting Price
Custom
osTicket Specifications
Canned Responses
Analytics And Reporting
Self-service Portal
SLA Management
What Is osTicket?
osTicket is a widely used open-source support ticketing system designed for organizations that manage customer service inquiries through a centralized platform. It integrates requests created by email, phone, and web forms into a simple, multi-user web interface. The system offers features such as dashboard reports, ticket filters, configurable help topics, service level agreements, and a customer support portal. It helps teams streamline support operations and improve the overall customer experience.
osTicket Pricing
The osTicket cost is structured around the following editions:
- Open Source - Free
- Cloud-hosted - Starts at $12/agent/month
- Virtual Appliance - Custom pricing
Disclaimer: The pricing is subject to change.
osTicket Integrations
Who Is osTicket For?
The platform is suitable for organizations across a variety of industries and sectors, including:
- Transportation
- Education
- Legal
- Construction
- Information technology
- Telecommunications
Is osTicket Right For You?
If you’re an organization seeking a simple, web-based system to manage support inquiries and streamline customer service, osTicket features an open-source platform used by thousands of teams worldwide. It integrates requests received through email, phone, and web forms into a centralized interface designed for organized support operations.
With over five million users and adoption across more than 15,000 businesses, osTicket may be a strong fit if you need a widely used ticketing system to improve service efficiency and customer experience.
Still not sure if osTicket is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
osTicket Features
The platform provides an online portal where end users can access archived tickets and responses with simple credential-based access. This also supports a structured knowledge base that encourages self-service and enables smoother handling of recurring issues without requiring direct agent involvement.
osTicket enables agents to create new tickets or tasks directly from existing thread entries, maintaining continuity across related discussions. It records contextual references within the original thread, supporting clearer organization when separate items require expanded tracking or additional attention.
The software generates automated replies when tickets open or messages arrive, using placeholders to personalize communication. It allows departments and help topics to maintain distinct templates, ensuring consistent acknowledgment while reflecting each ticket’s specific details for structured support interactions.
osTicket applies routing rules that categorize incoming tickets, assign departments or agents, and trigger predefined actions automatically. This uses criteria such as custom fields or user information to ensure efficient request organization and maintain structured workflows across support operations.
osTicket enables tailored data collection during ticket submission by adapting forms or lists to specific help topics. It ensures relevant information is captured accurately, improving clarity, guiding issue categorization, and strengthening overall ticket management throughout the support process.
