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Overview
Ovation helps restaurants capture guest feedback, resolve issues in real time, and gain operational insights through surveys, reporting, and reputation management tools. While it focuses specifically on restaurant use cases, it supports single and multi-location teams in improving guest experience, identifying issues early, and making data-informed operational decisions.
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Starting Price
Custom
Ovation Specifications
Analytics And Reporting
Customer Feedback Surveys
Escalation Management
Customer Profiles
What Is Ovation?
Ovation is a guest experience management software designed for restaurants and multi-location restaurant brands. The platform enables teams to collect guest feedback through surveys, manage guest recovery, and monitor reputation across channels. It also provides reporting, operational insights, and data analysis to identify issues at the location level. Ovation helps restaurant operators understand guest sentiment, respond to concerns more efficiently, and use feedback data to support operational improvements and revenue-focused decisions.
Ovation Pricing
Disclaimer: The pricing is subject to change.
Ovation Integrations
The software supports integration with multiple systems and platforms, such as:
- ChowNow
- Flipdish
- Lunchbox
- Incentivio
Who Is Ovation For?
Ovation is ideal for a wide range of industries and sectors, involved in guest-focused food and dining operations, including:
- Restaurants
- Hospitality
- Foodservice
- Quick service
- Fast casual
- Casual dining
Is Ovation Right For You?
If you’re a restaurant operator or part of a multi-location restaurant, team like those at MOOYAH, Friendly’s, Dave’s Hot Chicken, or PDQ Chicken. Ovation supports a structured approach to understanding guest sentiment and managing guest experience through centralized feedback and recovery workflows.
Trusted by thousands of restaurants, Ovation is GDPR compliant and built specifically for restaurant environments. It may be a strong fit if your organization values visibility into guest experience and consistent issue resolution across locations.
Still doubtful if Ovation software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Ovation Features
This feature enables restaurants to collect guest feedback through SMS-based and long-form surveys designed to encourage participation. Feedback can be gathered via QR codes, text messages, and integrations. The approach helps restaurants capture timely guest input directly after visits, supporting clearer visibility into guest sentiment across locations.
The platform provides reporting and analytics that help restaurants understand performance at both single-location and multi-location levels. Data is organized through dashboards, menu-level analytics, and guest profiles. These insights support teams in identifying recurring issues and understanding where operational improvements are needed most.
The software supports structured guest recovery by enabling timely responses to guest concerns through centralized workflows. Tools such as response templates, offers, and messaging channels help teams address issues efficiently. This approach allows restaurants to follow up consistently and improve outcomes after negative guest experiences.
This feature allows restaurants to engage guests through SMS campaigns focused on acquisition and retention. Messaging can be used to drive repeat visits, promote offers, and re-engage past guests. Text-based outreach supports direct communication with customers in a channel commonly used by restaurant audiences.
The platform converts missed or incoming phone calls into text message conversations to maintain guest communication. This capability helps restaurants respond even when calls cannot be answered live. It supports continued engagement by allowing staff to follow up with guests through text-based interactions.
