Ovation
Last Updated
Overview
Ovation helps restaurants capture guest feedback, resolve issues in real time, and gain operational insights through surveys, reporting, and reputation management tools. While it focuses specifically on restaurant use cases, it supports single and multi-location teams in improving guest experience, identifying issues early, and making data-informed operational decisions.
Ovation Specifications
- Analytics And Reporting
- Customer Feedback Surveys
- Escalation Management
- Customer Profiles
Ovation Features
Guest Feedback
This feature enables restaurants to collect guest feedback through SMS-based and long-form surveys designed to encourage participation. Feedback can be gathered via QR codes, text messages, and integrations. The approach helps restaurants capture timely guest input directly after visits, supporting clearer visibility into guest sentiment across locations.
Operational Insights
The platform provides reporting and analytics that help restaurants understand performance at both single-location and multi-location levels. Data is organized through dashboards, menu-level analytics, and guest profiles. These insights support teams in identifying recurring issues and understanding where operational improvements are needed most.
Guest Recovery
The software supports structured guest recovery by enabling timely responses to guest concerns through centralized workflows. Tools such as response templates, offers, and messaging channels help teams address issues efficiently. This approach allows restaurants to follow up consistently and improve outcomes after negative guest experiences.
Text Marketing
This feature allows restaurants to engage guests through SMS campaigns focused on acquisition and retention. Messaging can be used to drive repeat visits, promote offers, and re-engage past guests. Text-based outreach supports direct communication with customers in a channel commonly used by restaurant audiences.
Call-to-Text
The platform converts missed or incoming phone calls into text message conversations to maintain guest communication. This capability helps restaurants respond even when calls cannot be answered live. It supports continued engagement by allowing staff to follow up with guests through text-based interactions.
Pros And Cons of Ovation
Pros
Users appreciate SMS-based feedback collection
Praised for real-time guest issue recovery
Supports visibility across multiple locations
Cons
Lacks mobile or offline accessibility
Limited reporting flexibility for some teams
Ovation Reviews
Total 15 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
“Helpful customer communication”
Pros
Being able to communicate directly with the customer is really useful.
Cons
Nothing to complain about. It works well for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Simple setup”
Pros
Right away the biggest advantage was how simple it is to use. I can access the website or the app on any device whenever I need it which makes it really convenient. Getting everything set up was easy and using it day to day has been just as simple.
Cons
One part I wasn't happy with was the way the platform handles the options for allowing or blocking which review sites I send customers to or choosing not to send them to any external review sites at all and keeping everything internal. I understand there are legal concerns tied to this but it still feels like there should be a better way to manage those choices.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Not Specified, N/A employees
“Excellent guest follow-up tools”
Pros
It helps us stay focused on the customer experience even after a guest has left the store and it also gives us a way to fix problems in real time when something goes wrong.
Cons
There really wasn't anything I disliked. I've been very impressed with everything, from the installation process to the customer service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What language does Ovation support?
Ovation primarily supports the English language.
What other apps does Ovation integrate with?
Ovation integrates with multiple systems and platforms, including Luchbox, ChowNow, and Flipdish.
Does Ovation have a mobile app?
No, Ovation does offer a dedicated mobile app for both Android and iOS.
What types of pricing plans does Ovation offer?
Ovation price is custom based, tailored to organization’s specific requirements. Get a detailed Ovation cost breakdown tailored to your specific requirements.
Does Ovation offer an API?
No, Ovation does not offer an API.
What level of support does Ovation offer?
Ovation offers support through phone and email.
Who are the typical users of Ovation?
Ovation features are used by a wide range of industries and sectors, involved in guest-focused food and dining operations, including foodservices, restaurants, and hospitality.