OXARI
Last Updated
Overview
OXARI manages IT services and assets with integrated ticketing, CMDB, and asset management, streamlining workflows and improving IT efficiency. While initial setup can be time-consuming, OXARI is ideal for IT teams in mid-sized enterprises seeking a unified service management solution.
Overall Rating
Based on 2 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$7
per user per month
OXARI Specifications
- Analytics and Reporting
- Escalation Management
- Self-Service Portal
- SLA Management
OXARI Features
Dynamic Knowledge Base
The system automatically converts approved support solutions into comprehensive knowledge‑base articles, which gradually builds a rich repository of documented fixes and procedures, making information accessible for future reference. Over time, fewer issues require repeated manual explanation, improving overall support for consistency, and institutional memory.
Personalized Replies
The software’s AI analyzes the description and suggests tailored solutions. These suggested responses guide the support team toward accurate resolutions, even when the initial issue description is vague or incomplete. Consequently, response quality and first‑contact resolution rates are improved.
Suggesting Solutions
The system offers immediate solution suggestions based on prior data and context, the moment a ticket is created. This early guidance speeds up resolution by helping engineers act quickly rather than starting analysis from scratch. It reduces response delays and supports efficient ticket handling.
Reaction Time
OXARI provides rapid solution suggestions and leverages its knowledge base, shortening the time between issue reporting and initial response. Faster reactions enhance the user experience and reduce downtime caused by IT‑related disruptions.
Pros And Cons of OXARI
Pros
Streamlined ticket and incident handling
Intuitive, modern user interface
All IT functions consolidated in one system
Cons
Configuration options may feel complex at first
Report‑builder sometimes requires a refresh to work properly
OXARI Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Logistics and Supply Chain, 101-500 employees
More than a year
“Flexible fit for our processes”
Pros
One of the best things about it is how flexible it is and how well it can be customized to a company's specific processes. That really helps match the system to the way the organization actually works instead of forcing teams to adjust to the software.
Cons
The part I like the least is the reporting module although it's still something you can get accustomed to with time.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Hospital & Health Care, 500+ employees
More than a year
“Powerful ITSM capabilities”
Pros
It really shines by bringing workflow automation together with practical ITSM capabilities in a single platform. The features that stand out most are the automatic ticket classification, priority assignment, routing requests to the correct support line and SLA tracking, all of which can take a lot of manual effort off IT teams. Its CMDB/Asset Management integration and the self-service portal are big advantages too since they make it much more than a basic helpdesk and turn it into a more complete service management solution.
Cons
I haven't come across any bugs or major issues that weren't handled quickly by the product team. That said, I don't have experience using it in other environments so I can't really make a direct comparison against similar tools.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
What level of support does OXARI offer?
OXARI offers support through phone, email, and an online contact form.
Who are the typical users of OXARI?
OXARI features are used by a wide range of industries and sectors, including Manufacturing, Education, and Public administration.
Does OXARI offer an API?
Yes, OXARI offers an API.
What other apps does OXARI integrate with?
Information about third-party integrations has not been specified by the vendor.
Does OXARI have a mobile app?
No, OXARI does not offer a dedicated mobile app.
What types of pricing plans does OXARI offer?
Oxari price starts at $7/user/month. Get a detailed OXARI cost breakdown tailored to your specific requirements.
What language does OXARI support?
OXARI primarily supports the English language.