OXARI Reviews

Pros

It really shines by bringing workflow automation together with practical ITSM capabilities in a single platform. The features that stand out most are the automatic ticket classification, priority assignment, routing requests to the correct support line and SLA tracking, all of which can take a lot of manual effort off IT teams. Its CMDB/Asset Management integration and the self-service portal are big advantages too since they make it much more than a basic helpdesk and turn it into a more complete service management solution.

Cons

I haven't come across any bugs or major issues that weren't handled quickly by the product team. That said, I don't have experience using it in other environments so I can't really make a direct comparison against similar tools.

Pros

One of the best things about it is how flexible it is and how well it can be customized to a company's specific processes. That really helps match the system to the way the organization actually works instead of forcing teams to adjust to the software.

Cons

The part I like the least is the reporting module although it's still something you can get accustomed to with time.