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B
Brittany
Furniture, 11-50 employees
Less than 6 months
5.0
“It enhanced our sales”
Pros
It's great for keeping track of all our customers in one place.
Cons
It's just too expensive for what it offers my company.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
T
Trinity
Furniture, 11-50 employees
More than a year
5.0
“assigned chats are really helpful”
Pros
Chats are assigned to the person who answers and then they disappear from others' views, which keeps things organized.
Cons
The lag time between messages is frustrating. It makes it harder to respond to customers quickly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10