Furniture, 51-100 employees
More than a year
“Great app, but customer service needs improvement”
Pros
What I love most is how easy everything is to use. Accessing client information and responding to inquiries is really easy.
Cons
I don't like that theres no way to contact a person when there's an issue. Their website doesn't even have a contact phone number.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
6
Functionality
10
Marketing and Advertising, 1-10 employees
Less than 6 months
“You can't get your information out!”
Pros
It's really user-friendly, though I do find it a bit odd that when contacts are entered, they default to being unsubscribed. It's not the most convenient.
Cons
You can't export your contacts, which is frustrating. It's the only email marketing/CRM system I come across that doesn't allow users to export their own data.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
4
Functionality
2
Furniture, 11-50 employees
More than a year
“My favorite way to send payment links”
Pros
Sending secure payment links and mass messages is super easy. Checking payments at the end of the day is simple and processing refunds is really easy.
Cons
There's no archive for photos sent by customers. The search function can be really finicky and doesn't always find what I'm looking for.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
6
Functionality
8
Medical Practice, 1-10 employees
More than a year
“Great program overall”
Pros
The simplicity of the platform is what stands out the most, it's really great.
Cons
Actually I'm not sure there was anything I disliked about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Media Production, 1-10 employees
Less than a year
“Amazing tool for customer engagement”
Pros
The platform is really userfriendly, easy to navigate, and it helps us manage customer communications easily. The messaging function lets us have realtime, personal conversations.
Cons
The analytics dashboard isn't very detailed and sometimes I don't get alerts when I should.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Automotive, 51-100 employees
More than a year
“Great chat and review tool”
Pros
It's really easy to use for our employees, both on mobile and desktop. Setting it up on our website was a breeze and it also helps us collect customer reviews.
Cons
I couldn't even connect our Facebook pages to Podium, despite reaching out to support for help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Automotive, 51-100 employees
Less than a year
“A great way to motivate your team to get reviews”
Pros
A great way to get reviews with simple text and email links to send to customers.
Cons
The fact that it's not free is definitely something I don't like.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Alternative Medicine, 1-10 employees
Less than a year
“I would say, one man's trash is another's treasure”
Pros
The platform is easy to navigate and it gets the job done quickly.
Cons
It's just not as effective at getting our messages to patients as other tools I've used.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Retail, 11-50 employees
Less than a year
“not good customer software support compared to what was promised”
Pros
The data analysis feature is simple and easy to use.
Cons
We've had continuous IT tickets with months of poor service. There was a total lack of communication when the system wasn't working properly and they kept charging us. I even have documents and tickets to back up our issues. Not being able to get Google reviews this year made the whole experience a failure.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
2
Functionality
4
Law Practice, 1-10 employees
Less than a year
“good platform for text messaging, but not recommended for VOIP”
Pros
I really like the platform for messaging clients. The text templates are customizable, and it's very easy to select the one I need. The interface is simple to navigate.
Cons
Podium's phone service is terrible. It feels like a fairly new system, so there are still a lot of issues to fix. We had several outages and it was a real problem because our clients couldn't reach us. Support wasn't available 24/7, which made it worse. The explanations from support were always about management changes, which delayed everything. We ended up switching to Kenect for messaging and Nextiva for VOIP.
Rating Distribution
Ease of use
2
Value for money
6
Customer Support
4
Functionality
5
Mechanical or Industrial Engineering, 1-10 employees
Less than a year
“Not recommended!”
Pros
The sad part is that while it's easy to reply to reviews, there's an extra cost involved.
Cons
The phone service was just awful. I wouldn't recommend them.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
2
Retail, 11-50 employees
Less than a year
“Simple but not very effective”
Pros
It's easy to use and set up, and integrates well with my POS system. However, it lacks some design options and customization features.
Cons
Customer service was slow to fix issues and by the time they reached out, I already fixed things myself.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
3
Functionality
4
Construction, 11-50 employees
More than a year
“It is missing features!!”
Pros
Honestly there's not much I dislike about Podium. The processing rates were pretty good.
Cons
You can't export your data and some of the features that are listed on the website and in the support videos aren't actually available. This has been a terrible experience. The product didn't do what it promised. When I tried to cancel, they gave me the run around and took over three months to release my phone number. They also tried to charge me for an extra year of service that I never agreed to. There are better, more user friendly solutions out there. Podium is not one of them.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
2
Functionality
3
Automotive, 1-10 employees
Less than a year
“It could be improved”
Pros
So easy to use and it really helped me track which rep was handling which customer.
Cons
The price was definitely a downside for this product.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
6
Functionality
6
Financial Services, 1-10 employees
Less than 6 months
“I did not like it at all!”
Pros
I was disappointed with the onboarding process. I wasn't told about the 1-year contract until I saw it myself during the signing process. Their customer service also left a lot to be desired.
Cons
There's a major lack of transparency. They were dishonest during onboarding and tried to keep my business by any means necessary. They made huge mistakes, like porting away my personal number and never took accountability. I wasted countless hours during setup and afterwards, all while being charged for services I didn't use.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
1
Construction, 1-10 employees
Less than a year
“Not worth the money”
Pros
Podium introduced us to the idea of automating our review process, which was a game changer, and it also helped automate conversations on our website.
Cons
Customer service is terrible! there's no way to talk to a real person. The price is also way too high for what it offers.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
2
Functionality
5
Automotive, 101-500 employees
More than a year
“Very difficult to get any support or help”
Pros
It's good for getting customer reviews (when it works) and it offers lots of features.
Cons
It leaves you to figure everything out on your own. Communication is a huge issue. We had a manager leave and they continued sending emails to her address for over a year, despite me contacting support multiple times. A lot of the things we were paying for didn't even work and nobody told us or helped us set them up. I even got a 16-step document from a rep with no assistance. Sometimes it takes a week to hear back from anyone.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
2
Functionality
6
Automotive, 11-50 employees
More than a year
“It helped move us from 4.1 to 4.5 stars on Google”
Pros
Podium was easy to use and responsive, which made it easier for me to stay personally engaged with customer experience management.
Cons
I found a competing product that screens potential issues with a simple qualifying question, allowing me to address problems before they turn into negative reviews. This tool doesn't offer this flexibility and a negative review was posted before I had a chance to resolve the issue.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Law Practice, 1-10 employees
More than a year
“So So software, terrible management”
Pros
The all-in-one interface is mostly seamless, but the app has only partial functionality when used standalone.
Cons
They tried to trap us in a contract. I canceled, but they continued billing me and pretended there was no cancellation. I had to deal with 5-6 different reps who promised fixes that never came. Then they'd leave the company before the issue was resolved.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
1
Functionality
6
Information Technology and Services, 51-100 employees
More than a year
“It was nice to use”
Pros
It includes SMS marketing and mass messaging, supports live chat, and makes handling customer satisfaction much easier.
Cons
So far Podium has been really helpful with no issues to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9