Prodigal

This feature automates the after-call work process by generating accurate, standardized summaries of every service interaction. It eliminates the need for manual typing, allowing agents to focus entirely on the customer during the call and ensuring that every account record is consistently updated with critical resolution details immediately afterward.

ProAssist acts as a real-time copilot for support agents, offering live prompts and helpful suggestions during calls. It listens to the conversation as it happens and guides the agent through complex financial discussions, helping them identify hardship options, stick to service scripts, and resolve issues effectively.

Formerly known as ProScore, this quality assurance tool analyzes 100% of calls to identify service gaps and compliance risks. It provides managers with actionable data and scorecards, allowing for targeted coaching interventions that improve overall team empathy, problem-solving skills, and adherence to regulatory standards.

ProCollect is an AI-powered workflow solution that prioritizes accounts based on the likelihood of a positive resolution. By analyzing historical data and borrower behavior, it directs agents to focus their efforts on customers who are ready to engage, significantly increasing successful outcomes and service efficiency per agent.

Built on a database of millions of finance interactions, this feature accurately tags customer sentiment and intent. It distinguishes between a customer who needs assistance versus one who is refusing engagement, giving supervisors deep visibility into the true nature of support floor conversations beyond simple keywords.