Produkt

Produkt features a block-based writing interface that mimics the popular Notion experience. This allows users to compose rich support content effortlessly without needing to learn a new CMS or markdown syntax. It ensures that writing help articles feels intuitive and fast for any team member.

This feature enables users to structure their help center content into logical hierarchies and categories. By organizing articles into clear collections, businesses can guide their customers to the right answers more efficiently. It simplifies navigation and ensures that related support topics are always grouped together for easy access.

Produkt includes a native tool for editing and marking up images directly within the platform. Support agents can draw on screenshots or add text highlights to clarify instructions without leaving the editor. This value-adding feature removes the need for external graphic tools when creating visual tutorials.

The software allows help centers to be easily translated into multiple languages to support a global audience. This ensures that international customers can access support documentation in their native tongue, improving their overall experience. It streamlines the localization process for startups expanding into new regions.

Produkt is built from the ground up with a focus on data privacy and security. It avoids tracking software and hosts data securely in Poland with full encryption in transit and at rest. This feature appeals to European companies and anyone prioritizing user privacy over data mining.