Quality Driven Software Reviews

Pros

Using it has been very simple. The tracking and reporting features are especially useful. Honestly, there's very little not to enjoy about it.

Cons

A couple of features are still missing like the ability to bulk resend text surveys. That said, the developers actively ask users for feedback on what they want and actually work to make those requests happen.

Pros

One of the biggest benefits has been how much better our communication has become with customers. We can tell very quickly whether someone is happy or whether something needs to be improved. It has also helped internally with staff communication. We're able to clearly see which team members are consistently delivering high-quality work and which ones may need extra coaching or training. On top of that, it has been an excellent marketing tool. Prospective customers can view live reviews right on our website and many have mentioned being impressed by the strong feedback they see there.

Cons

At the moment I still need to download the completed jobs list at the end of each day and then upload it into it before surveys can be sent out. From what I understand, this extra step should go away once it adds more integrations with other software.