Quality Driven Software
Last Updated
Overview
Quality Driven Software offers a customer service platform that helps businesses collect feedback, monitor employee performance, and improve service quality. While some advanced features may require additional training, its real-time alerts, analytics, and performance tracking make it a reliable tool for enhancing customer satisfaction and accountability.
Quality Driven Software Specifications
- Analytics and Reporting
- Customer Feedback Surveys
- CRM Integration
- Customer Profiles
Quality Driven Software Features
Performance Reporting
Quality Driven Software presents performance reporting through a clean, visual dashboard that reflects company-wide service results. Managers can filter data by client, employee, or time period to quickly uncover dissatisfied customers and underperforming staff. This visibility supports informed decisions, targeted coaching, and continuous service improvement across operations for growing businesses.
Customized Feedback
The platform delivers customized feedback options that respect client preferences while maintaining engagement. Customers can receive surveys via email or SMS, adjust survey frequency, or opt out entirely. By giving clients control over communication, the system reduces fatigue, improves response rates, and strengthens long-term customer relationships across service-based business operations.
Track Quality Issues
The software enables real-time tracking of quality issues by combining customer feedback with employee performance data. Survey scores are directly tied to individual staff ratings, while internal quality inspections add another layer of insight. This dual perspective helps businesses identify trends, correct issues early, and consistently raise service standards overall.
Real-Time Quality Alerts
Quality Driven Software provides real-time quality alerts that keep managers informed of potential service problems. The system flags negative feedback, low quality scores, and missing survey responses. These proactive notifications allow teams to intervene quickly, resolve issues before escalation, and protect customer satisfaction and brand reputation across service delivery operations.
Pros And Cons of Quality Driven Software
Pros
Tracks employee performance with visual dashboards and reports
Uncovers quality issues through real‑time customer feedback
Provides customizable surveys via email and SMS options
Cons
Manual job uploads required to send surveys currently
Cannot email clients directly from survey response comments
Quality Driven Software Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Consumer Services, 11-50 employees
More than a year
“Useful tracking and reports”
Pros
Using it has been very simple. The tracking and reporting features are especially useful. Honestly, there's very little not to enjoy about it.
Cons
A couple of features are still missing like the ability to bulk resend text surveys. That said, the developers actively ask users for feedback on what they want and actually work to make those requests happen.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Not Specified, N/A employees
Less than a year
“Improved communication with our customers”
Pros
One of the biggest benefits has been how much better our communication has become with customers. We can tell very quickly whether someone is happy or whether something needs to be improved. It has also helped internally with staff communication. We're able to clearly see which team members are consistently delivering high-quality work and which ones may need extra coaching or training. On top of that, it has been an excellent marketing tool. Prospective customers can view live reviews right on our website and many have mentioned being impressed by the strong feedback they see there.
Cons
At the moment I still need to download the completed jobs list at the end of each day and then upload it into it before surveys can be sent out. From what I understand, this extra step should go away once it adds more integrations with other software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Quality Driven Software offer an API?
Yes, Quality Driven Software offers an API.
What level of support does Quality Driven Software offer?
Quality Driven Software provides support via email, Facebook, and an online contact form.
What types of pricing plans does Quality Driven Software offer?
Quality Driven Software price starts at $49/month for the HR Module Only plan. The Starter plan is $137/month, the Intermediate plan is $179/month, and the Enterprise plan is $249+/month, offering advanced features and scalability for growing service-based businesses. Get a detailed Quality Driven Software cost breakdown to make an informed decision.
Who are the typical users of Quality Driven Software?
Quality Driven Software features are used by service-based business owners, managers, and teams focused on customer satisfaction and employee performance.
Does Quality Driven Software have a mobile app?
No, Quality Driven Software does not offer a dedicated mobile app.
What other apps does Quality Driven Software integrate with?
Quality Driven Software integrates with NiceJob, Launch27, and ResponsiBid for seamless workflow.
What language does Quality Driven Software support?
Quality Driven Software primarily supports English.