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Overview
Quality Driven Software offers a customer service platform that helps businesses collect feedback, monitor employee performance, and improve service quality. While some advanced features may require additional training, its real-time alerts, analytics, and performance tracking make it a reliable tool for enhancing customer satisfaction and accountability.
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Starting Price
Custom
Quality Driven Software Specifications
- Analytics and Reporting
- Customer Feedback Surveys
- CRM Integration
- Customer Profiles
What Is Quality Driven Software?
Quality Driven Software is a specialized customer satisfaction platform designed to help service-based businesses measure and improve service quality. It automates the collection of client feedback via SMS and email surveys, transforming raw data into actionable employee performance metrics. By identifying low-performing staff and highlighting customer dissatisfaction early, the system addresses the critical issue of client churn, helping businesses retain revenue and maintain high service standards.
Quality Driven Software Pricing
Quality Driven Software offers the following plans:
- HR Module Only: $49/month
- Starter: $137/month
- Intermediate: $179/month
- Enterprise: $249+/month
Disclaimer: The pricing is subject to change.
Quality Driven Software Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Quality Driven Software For?
Quality Driven Software is ideal for a wide range of service-based sectors, including:
- Maid service
- Lawn care
- Window cleaning
- Carpet cleaning
- Pest control
- HVAC services
- Plumbing
Is Quality Driven Software Right For You?
Quality Driven Software is well-suited for service-based businesses looking to enhance customer satisfaction and employee accountability. The platform tracks staff performance, identifies quality issues, and turns client feedback into actionable insights. With visual dashboards and real-time alerts, managers can quickly spot underperforming employees and dissatisfied clients. Secure and scalable, it helps teams maintain high service standards, improve accountability, and make data-driven decisions for better business outcomes.
Still unsure about Quality Driven Software? Contact us at (661) 384-7070 for further guidance.
Quality Driven Software Features
Performance Reporting
Quality Driven Software presents performance reporting through a clean, visual dashboard that reflects company-wide service results. Managers can filter data by client, employee, or time period to quickly uncover dissatisfied customers and underperforming staff. This visibility supports informed decisions, targeted coaching, and continuous service improvement across operations for growing businesses.
Customized Feedback
The platform delivers customized feedback options that respect client preferences while maintaining engagement. Customers can receive surveys via email or SMS, adjust survey frequency, or opt out entirely. By giving clients control over communication, the system reduces fatigue, improves response rates, and strengthens long-term customer relationships across service-based business operations.
Track Quality Issues
The software enables real-time tracking of quality issues by combining customer feedback with employee performance data. Survey scores are directly tied to individual staff ratings, while internal quality inspections add another layer of insight. This dual perspective helps businesses identify trends, correct issues early, and consistently raise service standards overall.
Real-Time Quality Alerts
Quality Driven Software provides real-time quality alerts that keep managers informed of potential service problems. The system flags negative feedback, low quality scores, and missing survey responses. These proactive notifications allow teams to intervene quickly, resolve issues before escalation, and protect customer satisfaction and brand reputation across service delivery operations.
Pros And Cons of Quality Driven Software
Pros
Tracks employee performance with visual dashboards and reports
Uncovers quality issues through real‑time customer feedback
Provides customizable surveys via email and SMS options
Cons
Manual job uploads required to send surveys currently
Cannot email clients directly from survey response comments
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Frequently Asked Questions
What types of pricing plans does Quality Driven Software offer?
Quality Driven Software price starts at $49/month for the HR Module Only plan. The Starter plan is $137/month, the Intermediate plan is $179/month, and the Enterprise plan is $249+/month, offering advanced features and scalability for growing service-based businesses. Get a detailed Quality Driven Software cost breakdown to make an informed decision.
Does Quality Driven Software offer an API?
Yes, Quality Driven Software offers an API.
Who are the typical users of Quality Driven Software?
Quality Driven Software features are used by service-based business owners, managers, and teams focused on customer satisfaction and employee performance.
What level of support does Quality Driven Software offer?
Quality Driven Software provides support via email, Facebook, and an online contact form.
What language does Quality Driven Software support?
Quality Driven Software primarily supports English.
Does Quality Driven Software have a mobile app?
No, Quality Driven Software does not offer a dedicated mobile app.
What other apps does Quality Driven Software integrate with?
Quality Driven Software integrates with NiceJob, Launch27, and ResponsiBid for seamless workflow.