Raiseaticket Reviews

Pros

Getting started with it was simple thanks to the user-friendly setup and design. On top of that, the customer support has been outstanding, fast to respond, genuinely helpful and very friendly. I'd absolutely recommend it.

Cons

I haven't run into any downsides with it. Everything has gone smoothly so far and I haven't had a single issue. Very happy customer.

Pros

The platform has a simple, user-friendly design that makes it quick to complete tasks accurately and efficiently.

Cons

At times, it slows down or goes offline which interrupts work, causes delays and affects productivity.

Pros

It had everything I'd expect from a standard commercial ticketing system. On top of that, it was so user-friendly to use that I didn't need to spend extra time showing my students how the product worked. The whole setup felt turnkey and simple.

Cons

I didn't come across anything negative or missing.

Pros

Using it feels very convenient and user friendly. The groups feature is especially helpful for separating and organizing tickets properly.

Cons

The dashboard looks very presentable and ticket emails always arrive on time.

Pros

Considering it was free, it handled the job reasonably well and the system felt user-friendly overall.

Cons

Only certain fields could be customized. A number of sections didn't really apply to our clients and since there was no way to hide them, it ended up being confusing for them.

Pros

It helped us roll out a support system for our customers very quickly and it's been both scalable and easy to measure.

Cons

The default quotas could be a bit higher although the team responds to requests very quickly.

Pros

It helps us manage our whole operation by allowing customers to submit their requirements while we also create our own tasks and organize everything by groups. The interface is very simple so there's barely any learning curve and most people are able to use it confidently within a week of learning on their own.

Cons

One thing that could be improved is ticket routing, when a user submits a ticket, it doesn't automatically get assigned to the group that user belongs to.

Pros

The setup was very easy, almost like a plug-and-play solution.

Cons

The analytics side could be better especially when it comes to deeper insights.

Pros

This platform is very simple to use and offers a really good experience for end users. It's simple to manage and works well in day-to-day use.

Cons

It would be even better if asset management included built-in network discovery and automation features.

Pros

After trying a few ticketing options, we came across it and the admin setup was simple. The support page is quick to use, it includes SLA handling and the auto-assignment for technicians with email tracking is very useful.

Cons

The reporting customization still needs improvement because the available information is quite limited.

Pros

Found it easy to operate and the implementation process was simple to manage. It comes with excellent features and overall we're very happy with the product.

Cons

it is hard to reach support directly. I had a few questions and wasn't able to speak with someone from RaiseaTicket in person.

Pros

The portal feels very user-friendly and the options and settings are simple to use.

Cons

There's still some room for improvement.

Pros

As a non-profit, keeping costs down matters a lot and the free version of this product has covered everything we need it to do.

Cons

Only hiccup came from the server being hosted in the Netherlands so we had to update our firewall Geo-Filtering settings. It was just a small adjustment though.

Pros

Using it has been very simple. It's simple to work with, user management is hassle-free and the platform has had 100% uptime for us, it never seems to go down.

Cons

The reporting side still needs work especially when it comes to monthly reports. I need those for management and there have been times when not having them properly has been a real drawback.

Pros

This has been one of the best ticketing portals I've used. It's very simple to understand and simple to work with.

Cons

It's available only in English and there's no API support.