Raiseaticket
Last Updated
Overview
Raiseaticket software provides an exhaustive, cloud-based ticketing system, empowering organizations to manage customer interactions and streamline support workflows efficiently. While analytics could offer slightly deeper insights, its robust features and exceptional support for ticket tracking and SLA adherence justify the widespread adoption.
Raiseaticket Specifications
- Omnichannel Support
- CRM Integration
- Canned Responses
- Analytics and Reporting
Raiseaticket Features
Multiple SLA Management
Raiseaticket allows organizations to tailor service level agreements (SLA) based on specific customer groups and internal business hours. This ensures compliance with response and resolution deadlines, optimizing workflows while meticulously tracking SLA adherence using detailed operational metrics.
Data Driven Performance Insights
The integrated dashboard provides admins, agents, and users with comprehensive, quantifiable metrics and strong data summarization capabilities. These reports offer actionable insights into agent performance and resolution rates, which is crucial for identifying bottlenecks and improving overall customer experiences.
Multi-Channel Ticketing
This feature enables support teams to centralize all customer communications into a single unified system, managing queries originating from custom email addresses and the dedicated helpdesk portal. This process drastically reduces email clutter and ensures all requests are tracked and properly prioritized.
Self-Service Knowledge Base
Raiseaticket includes dedicated functionality for building a comprehensive knowledge base and FAQ section. This empowers customers with 24/7 self-service options, reducing the volume of repetitive requests and freeing up agents to focus on complex, critical issues that require specialized attention.
Automated Workflow And Routing
Sophisticated workflows allow automatic ticket assignment and prioritization based on defined rules, skills, or specific agent groups. This ensures that every incoming query is routed instantly to the right team for resolution, streamlining processes and enhancing overall operational efficiency.
Pros And Cons of Raiseaticket
Pros
Easy-to-use interface, quick setup for any user
Streamlines ticket logging and communication with clients
Scalable solution fitting small and large teams
Cons
Branding controls and white labeling are a bit limited
Mobile experience could be improved for smoother usage
Raiseaticket Reviews
Total 15 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 500+ employees
Less than a year
“amazing design”
Pros
The platform has a simple, user-friendly design that makes it quick to complete tasks accurately and efficiently.
Cons
At times, it slows down or goes offline which interrupts work, causes delays and affects productivity.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Medical Devices, 51-100 employees
Less than a year
“Friendly support and convenient setup”
Pros
Getting started with it was simple thanks to the user-friendly setup and design. On top of that, the customer support has been outstanding, fast to respond, genuinely helpful and very friendly. I'd absolutely recommend it.
Cons
I haven't run into any downsides with it. Everything has gone smoothly so far and I haven't had a single issue. Very happy customer.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
E-Learning, 51-100 employees
Free Trial
“complete commercial ticketing system”
Pros
It had everything I'd expect from a standard commercial ticketing system. On top of that, it was so user-friendly to use that I didn't need to spend extra time showing my students how the product worked. The whole setup felt turnkey and simple.
Cons
I didn't come across anything negative or missing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Who are the typical users of Raiseaticket?
Typical users include enterprise organizations, freelance professionals, and B2B agencies.
Does Raiseaticket have a mobile app?
No, Raiseaticket does not have a mobile app.
Does Raiseaticket offer an API?
No, Raiseaticket does not offer an API.
What other apps does Raiseaticket integrate with?
The software supports integration with Office 365.
What language does Raiseaticket support?
Raiseaticket is primarily available in English.
What level of support does Raiseaticket offer?
Raiseaticket offers support through FAQs, knowledgebase, and contact form.
What types of pricing plans does Raiseaticket offer?
The Raiseaticket price is 100% free. Request a personalized Raiseaticket pricing quote for your business.