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Overview
RedHelper is an online consultant system that combines live chat and co-browsing technology to instantly communicate with website visitors. While its customer support time may vary at times, its core ability of co-browsing and providing agents with real-time visitor behavior monitoring significantly triumphs this limitation.
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Starting Price
Custom
RedHelper Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is RedHelper?
RedHelper is a SaaS e-commerce solution designed to significantly boost sales for online platforms by transforming visitor communication. It serves as an instant communication system between a website visitor and an operator, with the main goal of providing a better service level that leads directly to sales. The solution leverages co-browsing technology to allow operators to guide online shoppers and actively monitor visitor behavior for proactive, personalized assistance.
RedHelper Pricing
RedHelper offers the following plans:
- Personal: ₽0/month
- Business: ₽960/month
- Pro: ₽1855/month
Disclaimer: The pricing is subject to change.
RedHelper Integrations
Who Is RedHelper For?
RedHelper software is ideal for a wide range of organizations including:
- E-commerce platforms
- Online retailers
- Sales and support teams
- Small and mid-sized businesses
- High-traffic websites
- Companies of all sizes
Is RedHelper Right For You?
If your business relies on web-based sales or complex online processes, RedHelper provides unique visual engagement technology. The platform’s standout feature is its Co-browse technology, which allows the agent to visually guide the customer’s browser, highlighting elements, and helping them complete complex forms or purchases in real time. By monitoring visitor gestures and behavior, the system eliminates guesswork and enables agents to engage proactively, significantly raising sales conversion rates.
Still unsure about RedHelper features? Contact us at (661) 384-7070 for further guidance.
RedHelper Features
Co-Browse Technology
This core feature allows the support operator to jointly use the browser with the visitor, enabling the operator to see the client's screen and highlight elements in real-time. The technology is designed for immediate, efficient visual support and troubleshooting without requiring any installation or screen sharing downloads.
Real-Time Visitor Monitoring
RedHelper allows sales consultants to actively monitor the look, gestures, and behavior of visitors on the website. This unprecedented visibility enables the operator to proactively understand visitor needs, anticipate problems, and offer a service that leads to higher sales and conversions.
Automated Sales Invitations
The software supports Active Invitations, automatically prompting visitors to engage in a chat based on predefined rules or the visitor's behavior on the site. This feature aims to increase pipeline by proactively engaging anonymous visitors who are deep in the sales funnel.
Pros And Cons of RedHelper
Pros
Includes powerful, integrated Co-browse technology
Designed to directly increase e-commerce sales
Allows real-time monitoring of visitor behavior
Cons
Support options are not consistently available
Limited out-of-the-box CRM integration
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Frequently Asked Questions
What language does RedHelper support?
RedHelper software primarily supports English and Russian.
What types of pricing plans does RedHelper offer?
RedHelper price Personal at ₽0/month, Business at ₽960/month and Pro at ₽1855/month. Get a detailed RedHelper cost breakdown tailored to your specific requirements.
What other apps does RedHelper integrate with?
The software supports integration with CRM, HelpDesk,Yandex and VKontakte.
What level of support does RedHelper offer?
RedHelper offers personal technical support and consultations regarding effectiveness and integration via chat and email.
Who are the typical users of RedHelper?
RedHelper features are used by companies of all sizes seeking a live chat and co-browsing solution, primarily e-commerce platforms.
Does RedHelper have a mobile app?
No, RedHelper does not offer a dedicated mobile app.
Does RedHelper offer an API?
Yes, RedHelper offers an API.