Reecall Reviews

Pros

It has become our go-to backup whenever all of our advisors are busy online or when requests come in outside business hours. Through the platform, we quickly receive key customer details by email which helps us route inquiries to the right department or follow up directly with customers. We also rely on Reecall's scenarios to better target requests and guide responses. That setup has improved our efficiency and helps us deliver a higher level of service to our end customers. If the FAQ response doesn't satisfy the customer, a Zendesk ticket is automatically created which is a real plus.

Cons

The robot voice could still sound more natural but the team has been remarkably responsive. The few improvement points we raised were handled quickly, with some already implemented and others currently being reviewed. We truly appreciate the entire team for their availability and commitment.

Pros

Getting started was quick and the customer support has been very satisfying throughout. The software feels quite user-friendly so learning how to use it and getting comfortable with it went without any trouble.

Cons

There is already a request in progress about this but since the interface was updated, new tickets and closed ones are currently mixed together.