Reecall
Last Updated
Overview
Reecall software automates customer support with AI voice agents, handling complex queries like tracking and bookings. Although establishing initial conversation flows can take time, its ability to manage high call volumes efficiently is a major asset. Consequently, Reecall remains a powerful tool for scaling support operations seamlessly.
Reecall Specifications
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
- Customer Feedback Surveys
Reecall Features
Pre-Qualification
This feature enables the software to accelerate call resolution by identifying customer intent immediately. The intelligent agents verify key information and route calls to the appropriate department, which saves the team time while delivering a seamless experience.
Order Tracking
The software streamlines customer inquiries by providing real-time updates on delivery status. These robust agents resolve common questions effortlessly, enhancing customer satisfaction and enabling your team to manage rather complex tasks.
Automated CSAT And NPS
Reecall allows businesses to effortlessly track customer satisfaction by collecting feedback after interactions. Its AI agents analyze sentiment and provide real-time insights. Therefore, it helps users improve service quality and automate surveys without manual follow-up work.
Booking Management
The platform optimizes appointment scheduling with intelligent agents that manage reservations and send reminders. Whether for medical appointments or services, Reecall offers convenience to customers while reducing your staff's administrative workload.
Smart Routing And Escalation
This feature ensures that every call reaches the right place fast by analyzing customer intent. The agents prioritize urgent requests and escalate complex issues to the appropriate team, effectively reducing wait times for callers.
Pros And Cons of Reecall
Pros
Reduces average handle time significantly
Offers multilingual support for global reach
Automates repetitive tasks like scheduling
Cons
Dependent on a smooth Internet connection stability
Requires setup for complex workflows
Reecall Reviews
Total 2 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Computer Software, 11-50 employees
Less than 6 months
“Our go-to backup”
Pros
It has become our go-to backup whenever all of our advisors are busy online or when requests come in outside business hours. Through the platform, we quickly receive key customer details by email which helps us route inquiries to the right department or follow up directly with customers. We also rely on Reecall's scenarios to better target requests and guide responses. That setup has improved our efficiency and helps us deliver a higher level of service to our end customers. If the FAQ response doesn't satisfy the customer, a Zendesk ticket is automatically created which is a real plus.
Cons
The robot voice could still sound more natural but the team has been remarkably responsive. The few improvement points we raised were handled quickly, with some already implemented and others currently being reviewed. We truly appreciate the entire team for their availability and commitment.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Printing, 51-100 employees
Less than a year
“Top-notch support”
Pros
Getting started was quick and the customer support has been very satisfying throughout. The software feels quite user-friendly so learning how to use it and getting comfortable with it went without any trouble.
Cons
There is already a request in progress about this but since the interface was updated, new tickets and closed ones are currently mixed together.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Frequently Asked Questions
What language does Reecall support?
Reecall is primary available in over 20 languages, including English and French.
What types of pricing plans does Reecall offer?
The Reecall price ranges across two custom plans: Reecall Start and Reecall Enterprise. Request a personalized Reecall pricing quote for your business.
Does Reecall have a mobile app?
No, Reecall does not offer a standalone mobile app.
What other apps does Reecall integrate with?
Reecall integrates with various third-party platforms, such as Twilio, WooCommerce, Shopify, Slack, and many others.
Who are the typical users of Reecall?
The typical users of Reecall features come from various industries, including retail, e-commerce, healthcare, automotive, event management, call centers, telecommunications, banking, and insurance.
Does Reecall offer an API?
Yes, Reecall offers an API.
What level of support does Reecall offer?
Reecall software provides support through phone, a dedicated success manager, and documentation.