Remedyforce: Pricing, Free Demo & Features

Name: Remedyforce
Rating: 5 (1 reviews)

Last Updated Sep 15, 2026

Overview

Remedyforce is a powerful IT service management tool built on Salesforce, designed to streamline incident resolution and change management. While some users report limited customization for some modules, the platform’s extensive features, ITIL alignment, and strategic benefits make it a compelling choice for enterprise project handling.

Overall Rating

Based on 1 users reviews

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Positive

100%

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Starting Price

Custom

Remedyforce Specifications

Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics and Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management
Call Center Management

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What Is Remedyforce?

Remedyforce is a comprehensive IT Service Management (ITSM) solution built on the Salesforce platform, designed to modernize and automate service desk operations. It provides powerful ‘Incident Management’ features that allow support staff to track and resolve tickets efficiently, reducing downtime. Additionally, its ‘Change Management’ capabilities help organizations implement changes with minimized risk and disruption. Remedyforce is scalable, making it suitable for mid-sized to large enterprises looking to lower support costs and streamline their IT ecosystems.

Remedyforce Pricing

The Remedyforce pricing details are as follows:

Basic - $50

Get in touch with us to get a customized Remedyforce cost quote.

Disclaimer: The pricing has been sourced from third-party websites and is subject to change.

Remedyforce Integrations

The software supports integration with multiple systems and platforms, such as Microsoft System Center, BMC Client Management, Dell KACE, and BMC TrueSight.

Book a free Remedyforce demo to learn more about its integration arrangements.

Who Is Remedyforce For?

Remedyforce is ideal for a wide range of industries and sectors, including:

Telecommunications
Healthcare
Government
Retail
Education

Is Remedyforce Right For You?

If your organization requires a scalable, cloud-based ITSM solution that leverages the power of the Salesforce platform, Remedyforce is a strong contender. Its standout ability to align ITIL best practices with agile delivery makes it perfect for businesses seeking speed and compliance. The software is particularly well-suited for enterprises that already utilize Salesforce, as it unifies IT operations with business relationship management. It has been recognized for its comprehensive feature set, including incident, problem, and asset management, which helps reduce the total cost of ownership while maximizing operational efficiency.

Are you still not sure about Remedyforce and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.

Remedyforce Features

Incident Management

This feature allows IT teams to log, track, and resolve incidents systematically. It automates ticket routing and prioritization, ensuring critical issues are addressed promptly. By streamlining the resolution process, businesses can minimize service disruptions and maintain high productivity levels.

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Change Management

Remedyforce enables organizations to plan, track, and implement changes to their IT infrastructure with precision. It includes approval workflows and impact analysis tools that help mitigate risks associated with updates, ensuring that business services remain stable and compliant during transitions.

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Service Request Management

The software provides a catalog where end-users can easily request services and products. It automates the fulfillment process through predefined workflows and approvals, reducing manual intervention. This empowers employees to help themselves, significantly lowering the volume of routine calls to the service desk.

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Configuration Management (CMDB)

This feature provides a single source of truth for your IT assets and their relationships. It helps track the lifecycle of hardware and software configuration items, giving IT teams clear visibility into the infrastructure to support better decision-making and asset utilization.

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Pros And Cons of Remedyforce

A quick look at Remedyforce's strengths and weaknesses to
help you decide if it's the right fit

Pros

Automated ITIL-aligned service processes
Comprehensive reporting and dashboards
Centralized platform for all tools

Cons

Occasional platform latency issues
Limited customization for some modules

Remedyforce Reviews

Insights from real users on Remedyforce’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Anonymous

Not Specified, N/A employees

5.0

September 2023

“Excellent ticket handling”

Pros

This platform has felt thoughtfully built and genuinely useful for both ticket management and problem management. We rely on it every day and compared with other ITSM tools on the market, it feels much more comfortable and convenient to use.

Cons

I haven't run into any real downsides with this platform. It's close to perfect and has become extremely important for our company when it comes to resolving problems and tickets while also analyzing ticket data effectively.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What language does Remedyforce support?

The platform is primarily available in English, French, German, etc.

Does Remedyforce have a mobile application?

No, it does not offer a mobile app.

What other apps does Remedyforce integrate with?

The software supports integration with various platforms and systems, including BMC TrueSight, Dell KACE, Microsoft System Center, and BMC Client Management.

What types of pricing plans does Remedyforce offer?

The platform’s pricing starts with the Basic plan, which is priced at $50. You can also request a personalized Remedyforce price quote now.

Who are the typical users of Remedyforce?

Businesses across various industries, including education, retail, government, healthcare, and telecommunications, benefit from Remedyforce features.

What level of support does Remedyforce offer?

The software offers a knowledge base, phone, and email address.

Does Remedyforce offer an API?

Yes, Remedyforce software provides an API.