Last Updated
Overview
Remedyforce is a powerful IT service management tool built on Salesforce, designed to streamline incident resolution and change management. While some users report limited customization for some modules, the platform’s extensive features, ITIL alignment, and strategic benefits make it a compelling choice for enterprise project handling.
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Starting Price
Custom
Remedyforce Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is Remedyforce?
Remedyforce is a comprehensive IT Service Management (ITSM) solution built on the Salesforce platform, designed to modernize and automate service desk operations. It provides powerful ‘Incident Management’ features that allow support staff to track and resolve tickets efficiently, reducing downtime. Additionally, its ‘Change Management’ capabilities help organizations implement changes with minimized risk and disruption. Remedyforce is scalable, making it suitable for mid-sized to large enterprises looking to lower support costs and streamline their IT ecosystems.
Remedyforce Pricing
The Remedyforce pricing details are as follows:
- Basic - $50
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Remedyforce Integrations
The software supports integration with multiple systems and platforms, such as Microsoft System Center, BMC Client Management, Dell KACE, and BMC TrueSight.
Who Is Remedyforce For?
Remedyforce is ideal for a wide range of industries and sectors, including:
- Telecommunications
- Healthcare
- Government
- Retail
- Education
Is Remedyforce Right For You?
If your organization requires a scalable, cloud-based ITSM solution that leverages the power of the Salesforce platform, Remedyforce is a strong contender. Its standout ability to align ITIL best practices with agile delivery makes it perfect for businesses seeking speed and compliance. The software is particularly well-suited for enterprises that already utilize Salesforce, as it unifies IT operations with business relationship management. It has been recognized for its comprehensive feature set, including incident, problem, and asset management, which helps reduce the total cost of ownership while maximizing operational efficiency.
Are you still not sure about Remedyforce and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
Remedyforce Features
This feature allows IT teams to log, track, and resolve incidents systematically. It automates ticket routing and prioritization, ensuring critical issues are addressed promptly. By streamlining the resolution process, businesses can minimize service disruptions and maintain high productivity levels.
Remedyforce enables organizations to plan, track, and implement changes to their IT infrastructure with precision. It includes approval workflows and impact analysis tools that help mitigate risks associated with updates, ensuring that business services remain stable and compliant during transitions.
The software provides a catalog where end-users can easily request services and products. It automates the fulfillment process through predefined workflows and approvals, reducing manual intervention. This empowers employees to help themselves, significantly lowering the volume of routine calls to the service desk.
This feature provides a single source of truth for your IT assets and their relationships. It helps track the lifecycle of hardware and software configuration items, giving IT teams clear visibility into the infrastructure to support better decision-making and asset utilization.
