Last Updated
Overview
Renewity manages RMAs, repairs, warranties, and returns for manufacturers, centralizing service workflows. Even though initial setup may require process mapping, its no-code configurability, ready-made RMA and client portals, and workflow automation reduce turnaround and support costs. On the whole, it streamlines returns and service tracking.
Be the first one to leave a review!
No review found
Starting Price
Custom
RenewityRMA Specifications
- CRM Integration
- Canned Responses
- Analytics And Reporting
- Escalation Management
What Is RenewityRMA?
Renewity is a returns and service management system designed for manufacturers to track Return Merchandise Authorizations (RMAs), warranty claims, repairs, and product returns. It provides no-code workflow configuration so teams can adapt processes without developers, ready-made client and agent portals that reduce inbound support contacts, and serial-number and parts management for accurate repair tracking. Built-in reporting gives visibility into turnaround times and service costs to help optimize operations.
RenewityRMA Pricing
The software offers a starting price of $299/month with support for three user licenses under its Team Edition plan. The other paid tier includes Enterprise Edition, priced at $599/month, supporting five user licenses. An extra license is priced at $69/month for Team Edition and $99/month for the Enterprise Edition. A free trial is also available.
Disclaimer: The pricing is subject to change.
RenewityRMA Integrations
The platform integrates with several third-party applications and systems, such as Zapier software.
Who Is RenewityRMA For?
Renewity is well-suited for a wide range of industries and sectors, which may include:
- Electronic manufacturers
- Medical device manufacturers
- Industrial automation equipment makers
- Consumer electronics companies
- Machinery and heavy equipment manufacturers
- Value-added resellers and integrators
Is RenewityRMA Right For You?
Manual returns, inconsistent repair tracking, and high support volumes can inflate costs and cycle times for manufacturers. Renewity addresses these issues with configurable no-code workflows, dedicated client and agent portals, and parts/serial-number tracking to standardize processes and reduce support contacts. Reporting highlights inefficiencies so teams can prioritize fixes, making it a fit for manufacturers seeking tighter control of returns and service operations. Trusted by names like Panasonic and CBNL, the platform is also GDPR compliant and employs security measures like SSL encryption.
Still doubtful if RenewityRMA software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
RenewityRMA Features
Custom Data And Screens
RenewityRMA features custom data and screen configuration for RMA workflows. Numeric, text, choice, date, and lookup fields can be grouped logically, with flexible screens for entering, viewing, and editing RMAs.
Service Representative Roles And Permissions
With this feature, service representatives are organized into functional roles with field-level data visibility controls. Single or multiple views limit exposure to relevant information, supporting accountability, auditing, and smoother daily workflows for operational clarity overall.
Automation Triggers And Actions
The platform supports automation through configurable triggers and actions tied to RMA data. Rules may be field-based, time-based, escalation-driven, or manual, with actions updating records, states, or notifications to streamline process flow.
Pros And Cons of RenewityRMA
Pros
Supports prebuilt RMA and client portal templates
Built-in knowledge base reduces support calls
Detailed reports track turnaround and costs
Cons
Feature compatibility can vary across categories
New releases sometimes prolong project timelines
RenewityRMA Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
Does RenewityRMA have a mobile app?
No, RenewityRMA does not offer a mobile app.
What language does RenewityRMA support?
The software supports English only.
Does RenewityRMA offer an API?
Yes, RenewityRMA offers an API.
What other apps does RenewityRMA integrate with?
The platform integrates with several third-party applications and systems, including Zapier.
What types of RenewityRMA price plans are available?
The software’s Team Edition starts at $299/month and includes three user licenses. The Enterprise Edition is priced at $599/month and supports five user licenses. Additional licenses cost $69/month for Team Edition and $99/month for Enterprise Edition. Contact us to request a personalized RenewityRMA cost quote based on your institution's requirements.
What level of support does RenewityRMA offer?
The platform provides support via ticket submission, email, chat, and phone.
Who are the typical users of RenewityRMA?
RenewityRMA is designed to support organizations across a broad range of industries and sectors, which may include electronic manufacturing, medical device production, industrial automation, consumer electronics, machinery and heavy equipment manufacturing, as well as value-added resellers and system integrators.