Requestor Reviews

Pros

Across several companies, I rolled it out as a single system and it has worked well in that setup. The helpdesk performs reliably and the built-in customization options have also been very effective.

Cons

At times, support was quite slow and the feedback wasn't very helpful. Waiting for a fix or a new version can also take a long time.

Pros

User administration is easy and the administration module lets you configure just about everything you need. The system also gets frequent updates if you have prepaid maintenance which regularly adds plenty of useful new features. On top of that the developer's technical support is fast and reliable.

Cons

There's nothing major to complain about. One thing that would help in user administration is the ability to merge users or companies. After migration, we ended up with quite a few semi-duplicate records, such as CAD_Studio vs CADStudio with subordinate users and cleaning those up can be difficult at times.

Pros

It is a really good service desk application and not just for basic support tasks. The interface is easy and there are plenty of customization options to adapt it to different needs.

Cons

This tool still depends on human operators.

Pros

This software feels easy to use and I appreciate how customizable it is. The support team has also been very helpful whenever needed.

Cons

It does take a bit of adjustment at the beginning to get the automation working the way you want.

Pros

Right away the graphical interface feels clean and easy and it doesn't take much time for the IT team to get comfortable with it after just a short training.

Cons

Nothing to complain about.