Last Updated
Overview
Requestor delivers advanced helpdesk capabilities for customer service and internal ticket management with integrated AI automation. Although technical support response times can occasionally be slow, its highly customizable workflows and flexible deployment options serve diverse organizational needs effectively. Overall, Requestor consolidates multichannel communication into one streamlined platform.
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Starting Price
Custom
Requestor Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is Requestor?
Requestor software is an advanced helpdesk platform that centralizes customer service and internal support through an Artificial Intelligence (AI) powered ticketing system. It unifies communications from email, chat, SMS, WhatsApp, and internal portals into a single workspace, eliminating fragmented workflows. With customizable workflows, automated ticket assignment, and Service Level Agreement (SLA) monitoring, Requestor improves resolution efficiency. The platform supports both cloud-based and on-premises deployment, offering flexibility, scalability, and strong data control for organizations.
Requestor Pricing
The software offers three pricing plans to cater to different organizational needs and deployment preferences.
- Premium Cloud: €30/agent/month and €15/month for occasional agents
- Custom Cloud: Custom pricing
- Requestor Server: Custom pricing
Disclaimer: The pricing is subject to change.
Requestor Integrations
The software supports integration with multiple systems and platforms, such as:
- Azure DevOps
- Jira software
- Twilio SMS
- Microsoft OneDrive
- MS Entra ID
- Active Directory
Who Is Requestor For?
Requestor is ideal for a wide range of industries and sectors, including:
- E-commerce
- Telecommunications
- Logistics
- Manufacturing
- Facilities management
- Human resources
- Legal management
Is Requestor Right For You?
Organizations managing high volumes of customer or employee requests often face fragmented communication, inconsistent ticket tracking, and limited customization in standard helpdesk tools. Requestor addresses these challenges through multichannel consolidation, extensive workflow customization, and flexible cloud or on-premises deployment. Its rapid setup, intuitive administration, and minimal training needs make it valuable for IT teams managing multiple organizations with unified oversight. The platform also applies industry-standard security measures, including Single Sign-On (SSO) and two-factor authentication.
Still doubtful if Requestor is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Requestor Features
This feature centralizes all incoming communications from email, chat, SMS, internal portals, WhatsApp, and other channels into a unified ticketing interface. Agents can manage customer and employee requests without switching between platforms, reducing response times and ensuring no inquiry is overlooked. The system automatically converts messages into trackable tickets with complete conversation history, streamlining workflow management across distributed support teams.
Requestor features customizable workflows with unique ticket types, statuses, and automated scenarios tailored to specific organizational processes. Administrators can define custom priorities, create ticket categories, and establish approval chains without technical expertise. Areas for ticket organization ensure proper assignment to resolution teams, while forms collect specific data automatically during ticket creation, accelerating resolution and maintaining consistency across service operations.
The platform provides comprehensive SLA functionality, allowing organizations to set agreed-upon time limits for ticket resolution based on priority levels. Work calendars exclude non-business hours and holidays from SLA calculations, ensuring accurate compliance tracking. Automated alerts notify agents when tickets approach deadline thresholds, preventing breaches and maintaining customer satisfaction through predictable, timely resolutions across all support categories.
With this feature, organizations can create centralized repositories of articles, FAQs, and troubleshooting guides accessible to both agents and end users. Article management includes categorization, approval workflows, versioning, and multilingual support for global operations. The knowledge base integrates directly with the ticketing system, automatically suggesting relevant articles during ticket submission and allowing agents to convert resolved tickets into reusable knowledge base content.
The software delivers powerful automation capabilities that continuously monitor ticket changes and trigger predefined actions without manual intervention. Administrators can configure automatic ticket creation on schedules, rule-based agent assignment using skills or workload balancing, and conditional workflows responding to status changes. This automation reduces repetitive tasks, ensures consistent handling of common scenarios, and frees agents to focus on complex customer issues requiring personalized attention.
