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Overview
Reva is a cloud-based customer service and guest review platform that helps vacation rental managers and hoteliers centralize and automate their reputation strategy. Although its hospitality focus may limit use in broader retail or service sectors, its AI-driven sentiment analysis delivers strong operational insights.
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Starting Price
Custom
Reva Specifications
CRM Integration
Real-Time Dashboard
Ticket Management
Live Chat
What Is Reva?
Reva is a dedicated Customer Service and business intelligence tool built for the hospitality industry, particularly vacation rental managers (vrms). The platform centralizes all historical and future guest feedback from various channels (OTAs like Airbnb/Vrbo, PMS systems, Google) into one dashboard. Reva utilizes artificial intelligence (AI) to categorize review sentiment and empowers managers to streamline customer service response, track trends, and automate operational task creation for service recovery.
Reva Pricing
Reva pricing consists of the following plans:
- Boutique: $69/month
- Professional: $99/month
- Enterprise: $0.99/property/month
Disclaimer: The pricing is subject to change.
Reva Integrations
Reva integrates with a variety of systems, including:
- Breezeway
- Hostfully
- Guesty
- Dtravel
- Wordpress
Who Is Reva For?
Reva is ideal for the following sectors and professionals:
- Vacation rental and property managers
- Hoteliers and boutique hotels
- Customer service teams
- Review-driven operations
- Businesses reducing OTA reliance
Is Reva Right For You?
Reva is highly recommended if your business manages numerous properties and requires a scalable, data-driven strategy for customer service and service recovery. The platform’s ability to combine feedback with operations data (like creating tasks in Breezeway) is crucial for minimizing negative feedback loops and improving staff accountability. By analyzing trends and identifying problem properties (RevaBot), the platform allows for strategic portfolio management, helping maintain a competitive 5-star rating and driving higher Average Daily Rates (ADRs).
Still not sure about Reva? Contact our support team at (661) 384-7070 for further guidance.
Reva Features
Reva features a single dashboard to consolidate all historical and future reviews from every channel. This hub sends daily or weekly summary emails and allows managers to view the latest reviews and detect emerging trends in real-time.
The system leverages AI data models and reporting to transform guest feedback into actionable business improvements. Managers can use the AI bot to query reviews and instantly gain data-driven insights organized by unit, amenity, or housekeeper.
This module automatically pushes positive guest reviews back to listing pages and aggregate testimonial pages for better SEO and higher Average Daily Rates (ADRs). It also empowers managers to create branded images of best reviews for social sharing.
The platform helps boost credibility by allowing users to publish replies to all guest reviews directly within Reva. This function also supports building homeowner rapport by sending detailed review reports showcasing property value and quality.
