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Overview
Reva is a cloud-based customer service and guest review platform that helps vacation rental managers and hoteliers centralize and automate their reputation strategy. Although its hospitality focus may limit use in broader retail or service sectors, its AI-driven sentiment analysis delivers strong operational insights.
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Starting Price
Custom
Reva Specifications
- CRM Integration
- Real-Time Dashboard
- Ticket Management
- Live Chat
What Is Reva?
Reva is a dedicated Customer Service and business intelligence tool built for the hospitality industry, particularly vacation rental managers (vrms). The platform centralizes all historical and future guest feedback from various channels (OTAs like Airbnb/Vrbo, PMS systems, Google) into one dashboard. Reva utilizes artificial intelligence (AI) to categorize review sentiment and empowers managers to streamline customer service response, track trends, and automate operational task creation for service recovery.
Reva Pricing
Reva pricing consists of the following plans:
- Boutique: $69/month
- Professional: $99/month
- Enterprise: $0.99/property/month
Disclaimer: The pricing is subject to change.
Reva Integrations
Reva integrates with a variety of systems, including:
- Breezeway
- Hostfully
- Guesty
- Dtravel
- Wordpress
Who Is Reva For?
Reva is ideal for the following sectors and professionals:
- Vacation rental and property managers
- Hoteliers and boutique hotels
- Customer service teams
- Review-driven operations
- Businesses reducing OTA reliance
Is Reva Right For You?
Reva is highly recommended if your business manages numerous properties and requires a scalable, data-driven strategy for customer service and service recovery. The platform’s ability to combine feedback with operations data (like creating tasks in Breezeway) is crucial for minimizing negative feedback loops and improving staff accountability. By analyzing trends and identifying problem properties (RevaBot), the platform allows for strategic portfolio management, helping maintain a competitive 5-star rating and driving higher Average Daily Rates (ADRs).
Still not sure about Reva? Contact our support team at (661) 384-7070 for further guidance.
Reva Features
Centralized Review Aggregation
Reva features a single dashboard to consolidate all historical and future reviews from every channel. This hub sends daily or weekly summary emails and allows managers to view the latest reviews and detect emerging trends in real-time.
AI Operational Trend Analysis
The system leverages AI data models and reporting to transform guest feedback into actionable business improvements. Managers can use the AI bot to query reviews and instantly gain data-driven insights organized by unit, amenity, or housekeeper.
Social Proof And Direct Bookings
This module automatically pushes positive guest reviews back to listing pages and aggregate testimonial pages for better SEO and higher Average Daily Rates (ADRs). It also empowers managers to create branded images of best reviews for social sharing.
Client And Guest Communication
The platform helps boost credibility by allowing users to publish replies to all guest reviews directly within Reva. This function also supports building homeowner rapport by sending detailed review reports showcasing property value and quality.
Pros And Cons of Reva
Pros
Centralizes all guest feedback from every channel
Full API access is included on all subscription plans
AI categorizes reviews and spots operational trends
Easy onboarding with pull-in of all historical reviews
Cons
No sufficient data for wide-ranging validation
Specialized focus limits use outside hospitality management
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Frequently Asked Questions
What types of pricing plans does Reva offer?
Reva offers a Boutique plan at $69/month, a Professional plan at $99/month, and an Enterprise plan at $0.99 per property per month. Request a Reva cost quote.
Does Reva offer an API?
Yes, Reva software offers an API.
Does Reva have a mobile app?
Reva does not offer a mobile app.
What other apps does Reva integrate with?
Reva integrates with Breezeway, Hostfully, Guesty, Dtravel, and WordPress.
What language does Reva support?
Reva is available in English.
Who are the typical users of Reva?
Reva is ideal for vacation rental and property managers, hoteliers, customer service teams, review-driven operations, and businesses reducing OTA reliance.
What level of support does Reva offer?
Reva provides responsive customer support available Monday through Friday from 7 a.m. to 6 p.m. EST.