Reviewshake Reviews

Pros

It is a thoughtfully built app that does exactly what it's supposed to do, help generate more high-quality reviews while cutting down on negative ones. The interface is simple to pick up and once it's set up, it can run quietly in the background without much attention.

Cons

Honestly, I don't have any major complaints. It includes more than enough features to handle the job well.

Pros

Using it has been very simple for both our team and our clients. They can log into our instance themselves, then request and manage reviews without much effort.

Cons

Something I'd still like improved is the formatting of the widgets which could look a bit better.

Pros

I find it user-friendly and whenever I run into a question, the online chat support is there to help. It makes it really simple to view all of the reviews in one place and respond to them as needed.

Cons

There's not much to complain about since the platform is very simple to use.

Pros

Getting more positive online reviews for our business has been really simple with it. The initial setup was quick and we were up and running almost immediately. It offers pretty much all the features you'd expect from other review platforms but without the oversized cost.

Cons

After more than three years of using the platform, I honestly haven't run into any problems. They release updates regularly with new features and improvements and they've been consistently excellent to work with.

Pros

Without a doubt, the best part for me has been the customer service from the team. They're knowledgeable, attentive and very quick to help whenever something comes up. Most of the time, I get a reply within 30 to 60 minutes and often even faster. The platform itself is fairly simple to use and most importantly, it does what it's supposed to do.

Cons

A few limitations stand out though. Right now, having to rely on Zapier instead of built-in integrations to pull in customer data means needing extra software which isn't ideal. Another drawback is the fairly limited landing page customization for the review buttons. I'd really like the option to use my own positive and negative icons for people to click. On top of that, more in-depth analytics around clickthrough rates would be a big improvement, along with a private feedback dashboard to better track the private feedback that's been received.

Pros

The site feels very user-friendly and is simple to navigate.

Cons

I can't open multiple accounts in different tabs.

Pros

It covers all the features we need and the customer service team is always very helpful whenever we run into any issues.

Cons

There are still occasional bugs or system problems that can be inconvenient at times.

Pros

The private feedback feature is incredibly useful for business owners and adds a lot of value.

Cons

There are times when bugs in the system can cause problems and disrupt things.

Pros

Its very easy to use. It lets us keep all of our customer feedback together in one place and it also makes it simple to highlight our best reviews on our website and across social media.

Cons

I can't really point to any downsides. It's been very effective for what we need.

Pros

After switching from our previous provider, Grade US, about three years ago, it turned out to be a much better fit for us. We were looking for something more affordable without giving up the features we already relied on and it delivered on that while offering even more. The standout feature for us has been the white labeling. We've been able to fully rebrand the platform as our own and position it as a specialized solution for the niche we serve.

Cons

there isn't much to complain about with it. If I had to point to one weak spot, it would be the current review widgets. That said, they are already working on adding new widgets to improve that part of the platform.

Pros

One of the best parts of using this platform has been the amazing customer support. It's a powerful tool yet it still feels simple to work with. It also includes plenty of features that I haven't seen offered by competing products. I really appreciate the flexibility to customize things like landing pages and opt-in forms. The video review feature is a huge advantage and definitely sets this platform apart.

Cons

At this point, I really don't have any complaints. I'm aware that additional features are planned for next quarter and I'll gladly keep using the platform and testing those updates when they arrive.

Pros

It keeps rolling out new features and genuinely listens to what users need, taking feedback and suggestions into account as they continue improving the platform.

Cons

I'd still like to see a bigger set of marketing tools for white-label users especially for helping bring in more clients.