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Overview
Rhino Support is a web-based help desk solution providing customer service software and live chat capabilities to transform high-volume support into an efficient process. Although its initial implementation might be a little time-consuming, the feature-rich platform ensures that agents have access to world-class tools regardless of team size.
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Starting Price
Custom
Rhino Support Specifications
Analytics And Reporting
Canned Responses
Email Management
Knowledge Base
What Is Rhino Support?
Rhino Support offers a cohesive support environment that merges live chat and a user-friendly ticket system to centrally manage all customer interactions. It prioritizes speed and efficiency, offering a one-click ticket management system that saves valuable time when handling requests. Furthermore, the platform features a multi-site manager to help businesses that run multiple product lines or companies easily manage support for all entities from a single dashboard.
Rhino Support Pricing
The vendor offers the following five Rhino Support pricing plans:
- Basic – $47/month
- Advanced – $197/month
- Pro – $297/month
- Business – $697/month
- Enterprise – $997/month
Disclaimer: The pricing is subject to change.
Rhino Support Integrations
Who Is Rhino Support For?
Rhino Support software is ideal for several industries and sectors, including:
- Marketing
- Design
- Education
- Consultation
Is Rhino Support Right For You?
Rhino Support might be the definitive choice for businesses prioritizing scalability and efficiency, particularly those managing multiple brands or product lines. Its multi-site manager offers an unmatched, centralized view of complex operations, eliminating fragmented support investment. The software enables your team to deliver world-class support, making it an ideal solution for growing companies.
Still have queries about the Rhino Support software? Contact our customer support staff at (661) 384-7070, who will answer all your questions to help you make the right decision.
Rhino Support Features
Rhino Support software streamlines high-volume request handling by minimizing clicks, ensuring agents can manage hundreds of tickets with peak efficiency. From the main control panel, agents can view message previews by hovering, quickly assign tickets to departments, and instantly sort by activity or creation date.
This functionality allows companies to establish separate, fully brandable support centers for distinct product lines or multiple businesses. It eliminates the need for separate accounts, enabling management to efficiently oversee all support operations and brands from a centralized, unified dashboard.
Automating ticket routing based on issue type ensures that specialized queries are instantly directed to the correct IT or support department without manual intervention. The system removes the middleman, accelerating the initial triage phase and guaranteeing that the customer connects immediately with the most qualified agent.
Rhino Support features canned responses for frequently occurring customer issues to ensure rapid, consistent communication. It reduces repetitive typing, freeing up valuable agent time while maintaining uniform message quality across all high-volume, recurring queries.
All customer interaction logs, communication channels, and ticket trends are unified within a central database. Comprehensive record centralization is crucial for accurate trend analysis, helping management proactively identify systemic service or product improvements and reduce long-term operational costs.
