Rhino Support
Last Updated
Overview
Rhino Support is a web-based help desk solution providing customer service software and live chat capabilities to transform high-volume support into an efficient process. Although its initial implementation might be a little time-consuming, the feature-rich platform ensures that agents have access to world-class tools regardless of team size.
Rhino Support Specifications
- Analytics And Reporting
- Canned Responses
- Email Management
- Knowledge Base
Rhino Support Features
One-Click Ticket Management
Rhino Support software streamlines high-volume request handling by minimizing clicks, ensuring agents can manage hundreds of tickets with peak efficiency. From the main control panel, agents can view message previews by hovering, quickly assign tickets to departments, and instantly sort by activity or creation date.
Multiple Websites Management
This functionality allows companies to establish separate, fully brandable support centers for distinct product lines or multiple businesses. It eliminates the need for separate accounts, enabling management to efficiently oversee all support operations and brands from a centralized, unified dashboard.
Auto Assign Tickets
Automating ticket routing based on issue type ensures that specialized queries are instantly directed to the correct IT or support department without manual intervention. The system removes the middleman, accelerating the initial triage phase and guaranteeing that the customer connects immediately with the most qualified agent.
Canned Response
Rhino Support features canned responses for frequently occurring customer issues to ensure rapid, consistent communication. It reduces repetitive typing, freeing up valuable agent time while maintaining uniform message quality across all high-volume, recurring queries.
Centralized Records
All customer interaction logs, communication channels, and ticket trends are unified within a central database. Comprehensive record centralization is crucial for accurate trend analysis, helping management proactively identify systemic service or product improvements and reduce long-term operational costs.
Pros And Cons of Rhino Support
Pros
Shows tickets fast with easy flow
Adds support agents quickly
Updates firm details easily well
Cons
Has issues with keyword searches
Starts slowly at times
Rhino Support Reviews
Total 3 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars67%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Defense & Space, 500+ employees
“fast ticket handling”
Pros
One of the strongest parts of this product is how quickly and efficiently it handles ticket information through its organized workflow. The one-click ticket management system is really convenient and adding new support agents or creating and updating company details is simple to manage.
Cons
I did run into a few problems when searching by keyword. Because of that, I had to go back and retrace steps to gather information for a specific customer especially when the details were tied to an older ticket.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Computer Software, 11-50 employees
“Fantastic one-click ticket management setup”
Pros
it quickly lets you view ticket messages just by hovering over them. The one-click ticket management setup makes daily work fast and efficient and adding new support agents is simple. It's also convenient to create and update company details without much effort.
Cons
Compared with other help desk platforms, its monthly plan feels a little expensive. Even so, it still works well overall for SMEs, agencies and enterprise teams.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Consumer Services, 500+ employees
“self-explanatory system”
Pros
Getting started with it was very simple and training other people didn't take much effort either. Most of the system felt user-friendly and was pretty self-explanatory.
Cons
An issue I ran into was searching by keyword. It sometimes made me go back and retrace steps to find details for a specific customer especially when the information was tied to an older ticket.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Frequently Asked Questions
What types of pricing plans does Rhino Support offer?
The platform offers five pricing plans: Basic ($47/month), Advanced ($197/month), Pro ($297/month), Business ($697/month), and Enterprise ($997/month). Get a personalized Rhino Support cost today.
What level of support does Rhino Support offer?
Rhino Support offers form submission and a help center.
What other apps does Rhino Support integrate with?
The vendor has not publicly disclosed its third-party integrations.
What language does Rhino Support support?
Rhino Support software supports the English language.
Does Rhino Support have a mobile app?
Yes, Rhino Support has a mobile app available on Android and iOS devices.
Who are the typical users of Rhino Support?
Typical users of Rhino Support include professionals working in consultation, marketing, education, and design industries.
Does Rhino Support offer an API?
Yes, Rhino Support offers an API.