Rhino Support Reviews

Pros

One of the strongest parts of this product is how quickly and efficiently it handles ticket information through its organized workflow. The one-click ticket management system is really convenient and adding new support agents or creating and updating company details is simple to manage.

Cons

I did run into a few problems when searching by keyword. Because of that, I had to go back and retrace steps to gather information for a specific customer especially when the details were tied to an older ticket.

Pros

it quickly lets you view ticket messages just by hovering over them. The one-click ticket management setup makes daily work fast and efficient and adding new support agents is simple. It's also convenient to create and update company details without much effort.

Cons

Compared with other help desk platforms, its monthly plan feels a little expensive. Even so, it still works well overall for SMEs, agencies and enterprise teams.

Pros

Getting started with it was very simple and training other people didn't take much effort either. Most of the system felt user-friendly and was pretty self-explanatory.

Cons

An issue I ran into was searching by keyword. It sometimes made me go back and retrace steps to find details for a specific customer especially when the information was tied to an older ticket.