Not Specified, 11-50 employees
More than a year
“Solid solution for advanced teams and CPOs”
Pros
It's extremely powerful, with all features designed specifically for contact center operations. Everything works seamlessly and there's an option for every need. It's built with the contact center in mind.
Cons
The overall look and feel might seem a bit standard. It focuses more on functionality than on aesthetics so you won't find intricate details or a beautiful design.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Advising, 11-50 employees
More than a year
“The top choice for professional customer service”
Pros
The platform was created with customer service teams in mind, making sure it has every feature needed for serious customer service operations. It's truly solid and reliable.
Cons
The customer interface could use a refresh for a change of pace. Its not a major issue but compared to other software I use, this one looks a bit less visually appealing. However I don't think regular users will mind this.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marketing, 51-100 employees
More than a year
“A simple and rigid application”
Pros
This application helped address the challenge of digital communication, even if in a limited way. It was the one that made the initial steps possible.
Cons
He faced several issues with customization, reporting, handling demanding situations and bot development.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Telecommunications, 51-100 employees
More than a year
“Good but needs improvement”
Pros
Easily integrates with multiple channels offering a clean web interface where all options are visible at a glance.
Cons
There's a limitation of one account per channel per campaign. This means that if you want to integrate two Whatsapp numbers or two email accounts, you have to repeat the entire process twice, which is a hassle for platform admins.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Managing, 51-100 employees
More than a year
“A reliable cloud-based omnichannel digital conversation platform”
Pros
The platform's efficiency, AI capabilities and e-learning features are standout qualities.
Cons
It would be great if the program was available in German as well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10