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Overview
Sentiment streamlines omnichannel customer engagement with unified inbox management, automated routing, and real-time analytics. It improves response consistency and simplifies handling high conversation volumes. It needs broader customer service contact options; however, its scalable design and efficient workflows make it a dependable choice for teams aiming to organize digital communication.
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Starting Price
Custom
Sentiment Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Sentiment?
Sentiment is a cloud-based omnichannel customer engagement and support platform tailored for modern contact centers and support teams. It offers features such as a unified inbox, automated routing, performance analytics, and messaging-first workflows to help businesses handle customer conversations from email, live chat, social media, and messaging channels all in one place. The software streamlines digital customer care, reduces response times, and enhances team productivity while improving customer experience across channels.
Sentiment Pricing
Sentiment pricing offers the following plans:
- Base Plan - $25/user
- Integrated Plan - $35/user
Disclaimer: The pricing is subject to change.
Sentiment Integrations
Who Is Sentiment For?
Sentiment software serves a wide range of industries and sectors, including:
- Customer service
- Contact centers
- Ecommerce
- Retail
- Telecommunications
- Hospitality
- Financial services
Is Sentiment Right For You?
Are you looking for a customer engagement platform that unifies all digital support channels into one workflow to cut response times and manage high message volumes with ease? Sentiment helps solve slow responses and fragmented customer care by centralizing conversations into a single inbox and automating routing priorities.
The platform is built to be secure and scalable, supporting businesses of varying sizes with cloud infrastructure that grows with demand.
Still not sure if Sentiment is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Sentiment Features
Unified Inbox
Sentiment features a unified inbox that centralizes email, chat, social media, and messaging conversations into a single workspace, enabling agents to see and respond to all customer interactions without switching platforms. This improves visibility and accelerates response times across channels.
Automatic Routing
Sentiment automatically routes incoming conversations to the right agent based on service level agreements, priorities, or predefined rules, ensuring high-urgency issues get attention faster and reducing resolution delays for customers.
Performance Analytics
The software’s analytics deliver real-time and historical reporting on SLAs, KPIs, and agent activity, giving organizations insights to refine processes and boost support outcomes.
Group Channel Management
Sentiment supports coordinated handling of multiple communication channels by balancing conversation loads automatically across team members, ensuring no customer message is overlooked.
Pros And Cons of Sentiment
Pros
Enables faster insights from real-time interactions
Improves customer response efficiency across channels
Simplifies onboarding with intuitive, clean interface
Cons
Initial setup may require extra time
Occasional support response delays reported
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Frequently Asked Questions
What language does Sentiment support?
Sentiment supports the English language.
Who are the typical users of Sentiment?
Sentiment serves industries including customer service, contact centers, ecommerce, retail, telecommunications, hospitality, and financial services.
What types of pricing plans does Sentiment offer?
Sentiment offers a Base Plan at $25/user and an Integrated Plan at $35/user. Request a custom quote. Request a custom Sentiment price quotation.
Does Sentiment have a mobile app?
No, Sentiment does not have a mobile app.
Does Sentiment offer an API?
Yes, Sentiment provides API access.
What level of support does Sentiment offer?
Sentiment provides support via email and contact form.
What other apps does Sentiment integrate with?
No third-party integrations are listed.