Sentiment
Last Updated
Overview
Sentiment streamlines omnichannel customer engagement with unified inbox management, automated routing, and real-time analytics. It improves response consistency and simplifies handling high conversation volumes. It needs broader customer service contact options; however, its scalable design and efficient workflows make it a dependable choice for teams aiming to organize digital communication.
Sentiment Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
Sentiment Features
Unified Inbox
Sentiment features a unified inbox that centralizes email, chat, social media, and messaging conversations into a single workspace, enabling agents to see and respond to all customer interactions without switching platforms. This improves visibility and accelerates response times across channels.
Automatic Routing
Sentiment automatically routes incoming conversations to the right agent based on service level agreements, priorities, or predefined rules, ensuring high-urgency issues get attention faster and reducing resolution delays for customers.
Performance Analytics
The software’s analytics deliver real-time and historical reporting on SLAs, KPIs, and agent activity, giving organizations insights to refine processes and boost support outcomes.
Group Channel Management
Sentiment supports coordinated handling of multiple communication channels by balancing conversation loads automatically across team members, ensuring no customer message is overlooked.
Pros And Cons of Sentiment
Pros
Enables faster insights from real-time interactions
Improves customer response efficiency across channels
Simplifies onboarding with intuitive, clean interface
Cons
Initial setup may require extra time
Occasional support response delays reported
Sentiment Reviews
Total 6 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
“Perfect place for software picks”
Pros
Whenever I need to choose the right software for work, this platform feels like the ideal place to start.
Cons
A big plus is that it helps you discover some of the best software available on the market. From what I can tell there really isn't anything to complain about, it's good to go.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Flexible scraping frameworks”
Pros
If you know how to code or you're a developer, you can use an open-source framework to build your own web scraping tool and pull product reviews from the web based on your specific needs. Some of the most commonly used options for web scraping include Python frameworks like Scrapy, Pyspider and Cola.
Cons
nothing to mention here from my side.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Not Specified, N/A employees
“Easy and simple setup”
Pros
Getting around the software feels very natural and it's simple to use overall. There are still a few small kinks that need to be worked out but they're pretty minor.
Cons
The platform could really use stronger support for those times when something goes wrong.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Frequently Asked Questions
What level of support does Sentiment offer?
Sentiment provides support via email and contact form.
What types of pricing plans does Sentiment offer?
Sentiment offers a Base Plan at $25/user and an Integrated Plan at $35/user. Request a custom quote. Request a custom Sentiment price quotation.
What other apps does Sentiment integrate with?
No third-party integrations are listed.
Does Sentiment offer an API?
Yes, Sentiment provides API access.
What language does Sentiment support?
Sentiment supports the English language.
Does Sentiment have a mobile app?
No, Sentiment does not have a mobile app.
Who are the typical users of Sentiment?
Sentiment serves industries including customer service, contact centers, ecommerce, retail, telecommunications, hospitality, and financial services.