Seraph: Pricing, Free Demo & Features

Last Updated Feb 16, 2026

Overview

Seraph software is an open-source customer support and helpdesk platform that streamlines ticket tracking, client communication, and support workflows for IT teams and service providers. Although users may require training to manage complex IT protocols, users praise its modular design and responsive support team, allowing efficient service delivery across businesses.

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Starting Price

Custom

Product Snapshot

Seraph Specifications

CRM Integration
Analytics And Reporting
Customer Profiles
Queue Management
Email Management
Ticket Management
Live Chat
Omnichannel Support
Canned Responses
Customer Feedback Surveys

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What Is Seraph?

Seraph is an open-source customer support management system built to help IT support companies, repair shops, and internal help desks centralize ticket tracking, client records, and repair or service jobs from a single responsive dashboard. Its key features include real-time issue tracking and customizable modules that help teams improve resolution speed and operational efficiency. Designed to scale with business growth, Seraph supports flexible deployment and workflow automation.

Seraph Pricing

Seraph cost is divided into three main plans:

Basic – £0/month
Standard – £50/month
Premium – £299/month

Request a custom Seraph pricing for your business needs.

Seraph Integrations

The software supports integration with multiple Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems. Watch the Serap demo to learn more about its integration arrangements.

Who Is Seraph For?

Seraph is ideal for a wide range of professionals and sectors, including:

IT support teams
Managed service providers (MSPs)
Repair shops
Internal help desks
Small support agencies
Technical service coordinators
Business service providers

Is Seraph Right For You?

Seraph is ideal for organizations that need a secure, scalable helpdesk platform with built-in protections and enterprise-grade compliance readiness. Its security protocols include automated security patching and server hardening, multi-layer firewalls with DDoS mitigation, and regular vulnerability testing and monitoring to protect sensitive support data. The system is also GDPR and ISO 27001 compliance ready, making it suitable for businesses handling regulated information. Combined with flexible hosting options and modular scalability, Seraph software supports growing teams with strong data security at its core.

Still doubtful if Seraph is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Seraph Features

Issue Tracking

The software provides a structured issue tracking system that lets support teams log, prioritize, and monitor customer tickets in real time, ensuring nothing is missed and helping teams deliver faster, more transparent support.

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Client Base Management

Seraph software’s client base management centralizes customer details, service histories, and communication records into a secure portal, enabling teams to quickly access information and strengthen customer relationships.

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Credit Control

The platform’s credit control feature helps businesses automate billing and payment tracking, reduce manual effort on financial tasks, and integrate with accounting systems for smoother financial operations.

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Statistics And Reporting

Seraph software delivers detailed statistics and reporting that visualize ticket volumes, response times, and user satisfaction, providing teams with actionable insights to improve service delivery.

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Stock Control

Seraph offers stock control tools to track inventory levels of hardware, parts, and supplies, helping businesses prevent shortages while maintaining accurate operational logs.

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Pros And Cons of Seraph

A quick look at Seraph's strengths and weaknesses to
help you decide if it's the right fit

Pros

User-friendly interface simplifies support tasks
Flexible open-source design adapts to workflows
Offers comprehensive ticket tracking and analytics tools

Cons

Users may require training to handle complex IT tasks
Only offers integrations through API

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Seraph offer an API?

Yes, Seraph provides a REST API to connect with various systems.

What language does Seraph support?

Seraph software is primarily available in English.

Does Seraph have a mobile app?

Yes, Seraph supports mobile app access on Android and iOS devices.

What other apps does Seraph integrate with?

Seraph integrates with various CRM systems and ERP platforms.

Who are the typical users of Seraph?

Typical users include IT support teams, MSPs, repair shops, and internal help desks.

What types of pricing plans does Seraph offer?

Seraph price is divided into three main plans, including the Basic plan at £0/month, the Standard plan at £50/month, and the Premium plan at £299/month. Businesses can also request custom Seraph cost based on their specific needs.

What level of support does Seraph offer?

Seraph provides support via email, phone, and contact forms.