SharedInbox Reviews

Pros

Since our team was already using Slack for day-to-day communication, it fit right into the way we work. Before that, we were piecing together a bunch of manual workarounds to manage sales and support emails which wasn't very efficient. After switching to SharedInbox, we were able to handle both our internal workflow and external email communication directly from the Slack interface everyone already knew. One feature I really appreciate is being able to hold an internal threaded conversation around a specific email in the same place, instead of jumping on calls or sending separate internal emails about it. Everything stays organized in one spot and it's a clean thoughtful fix to a problem our company had been dealing with.

Cons

There are still a few added features that would make the app even better. It would be really useful to assign or task an email to a specific user especially as our team continues to grow. More integrations with the third-party tools we already rely on would also help us organize our processes even further.