SharedInbox
Last Updated
Overview
SharedInbox is a collaboration tool that enables teams to send and receive emails directly within Slack. It integrates with major email providers, supports thread-based conversations, and streamlines task assignments. This helps reduce inbox clutter and improves overall team coordination.
SharedInbox Specifications
- Email Management
- CRM Integration
- Analytics and Reporting
- Queue Management
SharedInbox Features
Email Management In Slack
SharedInbox allows users to send and receive emails directly within Slack channels. Each email is converted into a unique thread, ensuring all team members can view and respond efficiently, streamlining communication without leaving Slack.
Thread-Based Collaboration
Every inbound or outbound email creates a thread, allowing teammates to comment, tag, or reply. This ensures conversations remain organized, reducing confusion and missed messages while enhancing team coordination.
Email Assignment
Users can assign emails to specific team members, set up due dates, and track progress. This keeps workflows transparent and accountability clear, helping teams manage responsibilities efficiently.
Status Tracking
SharedInbox provides status options for each email, enabling teams to monitor which messages are pending, in progress, or completed. This feature helps prioritize tasks and prevents emails from being overlooked.
Reporting And Analytics
The platform offers reporting features to track email assignments, statuses, and due dates. Managers can generate insights on team workload, improving planning, and resource allocation.
Custom Email Signature
SharedInbox allows users to create personalized email signatures for each account or team member. This ensures professional and consistent branding across all outbound emails, enhancing credibility and reinforcing company identity in every communication.
Pros And Cons of SharedInbox
Pros
Integrates emails directly into Slack channels
Thread-based conversation management
Assign emails and track progress
Statuses and due dates prevent missed messages
Reporting and analytics improve oversight
Cons
Limited customization options for email workflows beyond Slack
Users might require initial training for smooth adoption
SharedInbox Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
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3
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2
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1
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Share your experience
Hospital & Health Care, 11-50 employees
“Slack-based workflow”
Pros
Since our team was already using Slack for day-to-day communication, it fit right into the way we work. Before that, we were piecing together a bunch of manual workarounds to manage sales and support emails which wasn't very efficient. After switching to SharedInbox, we were able to handle both our internal workflow and external email communication directly from the Slack interface everyone already knew. One feature I really appreciate is being able to hold an internal threaded conversation around a specific email in the same place, instead of jumping on calls or sending separate internal emails about it. Everything stays organized in one spot and it's a clean thoughtful fix to a problem our company had been dealing with.
Cons
There are still a few added features that would make the app even better. It would be really useful to assign or task an email to a specific user especially as our team continues to grow. More integrations with the third-party tools we already rely on would also help us organize our processes even further.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Frequently Asked Questions
What language does SharedInbox support?
SharedInbox primarily supports English for all user interfaces and documentation.
What types of pricing plans does SharedInbox offer?
SharedInbox offers three pricing tiers: Starter at $15/month, Go at $35/month, and Business at $90/month. Get a detailed SharedInbox price quote to choose the best plan.
What level of support does SharedInbox offer?
SharedInbox offers priority support via its contact form for setup and troubleshooting.
Does SharedInbox offer an API?
Currently, SharedInbox does not provide a public API; it functions primarily through Slack integration.
What other apps does SharedInbox integrate with?
It integrates with Gmail, Google Workspace, Outlook, and Office 365.
Does SharedInbox have a mobile app?
No, SharedInbox does not offer a standalone mobile app.
Who are the typical users of SharedInbox?
Teams in customer support, marketing, IT, and remote collaboration environments are typical users of SharedInbox.