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Overview
SharedInbox is a collaboration tool that enables teams to send and receive emails directly within Slack. It integrates with major email providers, supports thread-based conversations, and streamlines task assignments. This helps reduce inbox clutter and improves overall team coordination.
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Starting Price
Custom
SharedInbox Specifications
- Email Management
- CRM Integration
- Analytics and Reporting
- Queue Management
What Is SharedInbox?
SharedInbox is a powerful communication solution that integrates seamlessly with Slack, allowing entire teams to manage shared email accounts without leaving their collaborative workspace. It transforms inbound emails into unique Slack threads, making it easy to reply, discuss, and assign ownership to specific team members. This centralized approach eliminates the chaos of traditional shared inboxes, ensuring that no customer query is ever overlooked and improving response times dramatically for teams handling high volumes of communication.
SharedInbox Pricing
SharedInbox offers three main pricing tiers:
- Starter: $15/month
- Go: $35/month
- Business: $90/month
Disclaimer: The pricing is subject to change.
SharedInbox Integrations
The software supports integration with multiple systems and platforms, such as:
- Slack
- Google Workspace
- Outlook
- Office 365
Who Is SharedInbox For?
SharedInbox software is ideal for a wide range of industries and sectors, including:
- Customer support sales
- Teams account management
Is SharedInbox Right For You?
If your team struggles with email overload or inefficient collaboration, SharedInbox can centralize communication directly in Slack. Its standout feature is integrating all email threads with Slack channels, making it easy to assign, track, and manage messages collaboratively. For teams seeking to reduce inbox clutter, this software is an efficient solution.
Still doubtful if SharedInbox software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
SharedInbox Features
Email Management In Slack
SharedInbox allows users to send and receive emails directly within Slack channels. Each email is converted into a unique thread, ensuring all team members can view and respond efficiently, streamlining communication without leaving Slack.
Thread-Based Collaboration
Every inbound or outbound email creates a thread, allowing teammates to comment, tag, or reply. This ensures conversations remain organized, reducing confusion and missed messages while enhancing team coordination.
Email Assignment
Users can assign emails to specific team members, set up due dates, and track progress. This keeps workflows transparent and accountability clear, helping teams manage responsibilities efficiently.
Status Tracking
SharedInbox provides status options for each email, enabling teams to monitor which messages are pending, in progress, or completed. This feature helps prioritize tasks and prevents emails from being overlooked.
Reporting And Analytics
The platform offers reporting features to track email assignments, statuses, and due dates. Managers can generate insights on team workload, improving planning, and resource allocation.
Custom Email Signature
SharedInbox allows users to create personalized email signatures for each account or team member. This ensures professional and consistent branding across all outbound emails, enhancing credibility and reinforcing company identity in every communication.
Pros And Cons of SharedInbox
Pros
Integrates emails directly into Slack channels
Thread-based conversation management
Assign emails and track progress
Statuses and due dates prevent missed messages
Reporting and analytics improve oversight
Cons
Limited customization options for email workflows beyond Slack
Users might require initial training for smooth adoption
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Frequently Asked Questions
Does SharedInbox offer an API?
Currently, SharedInbox does not provide a public API; it functions primarily through Slack integration.
What level of support does SharedInbox offer?
SharedInbox offers priority support via its contact form for setup and troubleshooting.
Does SharedInbox have a mobile app?
No, SharedInbox does not offer a standalone mobile app.
What language does SharedInbox support?
SharedInbox primarily supports English for all user interfaces and documentation.
What types of pricing plans does SharedInbox offer?
SharedInbox offers three pricing tiers: Starter at $15/month, Go at $35/month, and Business at $90/month. Get a detailed SharedInbox price quote to choose the best plan.
Who are the typical users of SharedInbox?
Teams in customer support, marketing, IT, and remote collaboration environments are typical users of SharedInbox.
What other apps does SharedInbox integrate with?
It integrates with Gmail, Google Workspace, Outlook, and Office 365.