Last Updated
Overview
Sidequest is a ticketing and task management platform built specifically to operate 100% inside Slack. While new teams might find platform complex, with commands and UI blocks a bit different from traditional web-based dashboards, users may benefit from a seamless ‘Help-as-a-Service' model that transforms simple Slack messages into trackable tickets.
Be the first one to leave a review!
No review found
Starting Price
Custom
Sidequest Specifications
Omnichannel Support
Canned Responses
Analytics And Reporting
Self-Service Portal
What Is Sidequest?
Sidequest is a ‘Slack-first’ help desk and project management solution. Unlike traditional ticketing systems that merely send notifications to Slack, Sidequest lives entirely within the Slack workspace. It allows users to submit, track, and manage personal tasks and team tickets without opening an external browser tab or mobile app. By leveraging Slack's own user database and interface blocks, it provides features like private help desk channels, shared team inboxes, and automated task history. It is designed to solve the ‘lost in Slack’ problem, ensuring that every request—whether it's a new laptop for an employee or a bug report—is documented, assigned, and resolved within a structured workflow.
Sidequest Pricing
Sidequest offers two pricing plans, including:
- Sidequest To Go: $1.50/Slack user/month
- Sidequest custom: Custom pricing
Disclaimer: The pricing is subject to change.
Sidequest Integrations
Who Is Sidequest For?
Sidequest software is ideal for a wide range of organizations, including:
- IT and technical support
- Software development and engineering
- Human resources
- Office and facilities management
- Shared services
Is Sidequest Right For You?
Sidequest is well-suited for organizations that have outgrown basic chat tools but want to avoid the complexity of external IT Service Management (ITSM) systems like Jira or ServiceNow. Its 100% native architecture eliminates separate user accounts while maintaining full mobile feature parity.
With a ‘Helpdesk-as-a-Service' model, teams can create department-specific support channels, enforce accountability, and track service level agreements without workflow disruption. The platform is also General Data Protection Regulation (GDPR) compliant, supporting responsible data handling.
Still unsure about Sidequest features? Contact us at (661) 384-7070 for further guidance.
Sidequest Features
Teams can automate business processes with ease. The software helps trigger Sidequest tasks automatically when a specific emoji is added to a message or when a new member joins a channel, perfectly aligning with your custom workflows.
The software helps manage your own to-do list. In addition to team tickets, users get a personal dashboard within Slack to track their individual priorities, start dates, and deadlines, acting as a full-fledged personal task manager.
The software helps to create dedicated spaces for different teams. Requesters can submit tickets to a closed channel they don't even have to be a member of, allowing support agents to collaborate privately while keeping the requester updated via threads.
