Sidequest: Pricing, Free Demo & Features

Name: Sidequest
Rating: 5 (1 reviews)

Last Updated Sep 15, 2026

Overview

Sidequest is a ticketing and task management platform built specifically to operate 100% inside Slack. While new teams might find platform complex, with commands and UI blocks a bit different from traditional web-based dashboards, users may benefit from a seamless ‘Help-as-a-Service' model that transforms simple Slack messages into trackable tickets.

Overall Rating

Based on 1 users reviews

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Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Sidequest Specifications

Omnichannel Support
Canned Responses
Analytics And Reporting
Self-Service Portal
Customer Profiles
Queue Management
Email Management
Automated Responses And Chatbots
Ticket Management
Live Chat

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What Is Sidequest?

Sidequest is a ‘Slack-first’ help desk and project management solution. Unlike traditional ticketing systems that merely send notifications to Slack, Sidequest lives entirely within the Slack workspace. It allows users to submit, track, and manage personal tasks and team tickets without opening an external browser tab or mobile app. By leveraging Slack's own user database and interface blocks, it provides features like private help desk channels, shared team inboxes, and automated task history. It is designed to solve the ‘lost in Slack’ problem, ensuring that every request—whether it's a new laptop for an employee or a bug report—is documented, assigned, and resolved within a structured workflow.

Sidequest Pricing

Sidequest offers two pricing plans, including:

Sidequest To Go: $1.50/Slack user/month
Sidequest custom: Custom pricing

The vendor also offers a 14-day free trial. Request a personalized Sidequest pricing quote for your business today!

Disclaimer: The pricing is subject to change.

Sidequest Integrations

The software supports integration with the Slack ecosystem. Book the Sidequest demo to learn more about this integration in detail.

Who Is Sidequest For?

Sidequest software is ideal for a wide range of organizations, including:

IT and technical support
Software development and engineering
Human resources
Office and facilities management
Shared services

Is Sidequest Right For You?

Sidequest is well-suited for organizations that have outgrown basic chat tools but want to avoid the complexity of external IT Service Management (ITSM) systems like Jira or ServiceNow. Its 100% native architecture eliminates separate user accounts while maintaining full mobile feature parity.

With a ‘Helpdesk-as-a-Service' model, teams can create department-specific support channels, enforce accountability, and track service level agreements without workflow disruption. The platform is also General Data Protection Regulation (GDPR) compliant, supporting responsible data handling.

Still unsure about Sidequest features? Contact us at (661) 384-7070 for further guidance.

Sidequest Features

Slack Workflow Builder Support

Teams can automate business processes with ease. The software helps trigger Sidequest tasks automatically when a specific emoji is added to a message or when a new member joins a channel, perfectly aligning with your custom workflows.

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Personal Task Dashboard

The software helps manage your own to-do list. In addition to team tickets, users get a personal dashboard within Slack to track their individual priorities, start dates, and deadlines, acting as a full-fledged personal task manager.

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Public And Private Shared Inboxes

The software helps to create dedicated spaces for different teams. Requesters can submit tickets to a closed channel they don't even have to be a member of, allowing support agents to collaborate privately while keeping the requester updated via threads.

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Pros And Cons of Sidequest

A quick look at Sidequest's strengths and weaknesses to
help you decide if it's the right fit

Pros

Zero friction for users as it requires no new accounts or app downloads
Excellent mobile parity—anything you can do on a desktop, you can do on the phone
Highly secure, as it lives within your already-approved Slack environment

Cons

Initial training might be necessary for first-time users
Feature updates can be improved to ease users who are new to the platform

Sidequest Reviews

Insights from real users on Sidequest’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Shannon S.

Transportation/Trucking/Railroad, N/A employees

5.0

September 2022

“More games and apps to enjoy”

Pros

Being able to add extra games and apps to use with my Oculus Quest is a huge plus and it really expands what I can do with the headset.

Cons

There honestly are not many downsides to using it. The only minor annoyance is having to check for app updates now and then but other than that, I absolutely love it.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Sidequest offer an API?

Yes, Sidequest offers an API.

What types of pricing plans does Sidequest offer?

Sidequest price starts with these plans: Sidequest To Go at $1.50/Slack user/month and Sidequest custom at custom pricing. Get a detailed Sidequest cost breakdown tailored to your specific requirements.

Who are the typical users of Sidequest?

Sidequest features are used by IT support, HR managers, project leads, and any team that uses Slack as their primary operational hub.

What level of support does Sidequest offer?

Sidequest offers support via blogs and a dedicated support section.

Does Sidequest have a mobile app?

No, Sidequest does not offer a dedicated mobile app.

What language does Sidequest support?

Sidequest software primarily supports English.

What other apps does Sidequest integrate with?

Sidequest supports integration with a wide range of platforms, as it can connect with any app via webhooks and Slack Workflow Builder.