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Overview
SimplyDesk software provides a centralized ticketing system, aiding in efficient request tracking and resolution management. While the reporting module could be more customizable, its intuitive interface and robust asset integration justify the price. Overall, SimplyDesk’s automated workflows make it a compelling choice for support teams.
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Starting Price
€30
/month
SimplyDesk Specifications
Live Chat
Omnichannel Support
Analytics and Reporting
Escalation Management
What Is SimplyDesk?
SimplyDesk is a modular customer service platform that unifies ticket management and IT asset tracking for businesses of all sizes. It features a powerful set of multi-channel communication tools ensuring every inquiry is captured, while automated routing directs tickets to the right experts immediately. By solving the pain point of fragmented data, it allows teams to resolve technical incidents faster, significantly improving operational productivity and ensuring no request is ever lost.
SimplyDesk Pricing
The SimplyDesk cost is based on three plans, starting at €30/month for the Helpdesk plan.
- Advanced Helpdesk: €50/month
- SimplyAsset: Custom pricing
Disclaimer: The pricing is subject to change.
SimplyDesk Integrations
Who Is SimplyDesk For?
SimplyDesk is ideal for a range of industries, including:
- IT services
- Software
- Medicinal
- Education
- Manufacturing
Is SimplyDesk Right For You?
SimplyDesk is a top fit for organizations needing a modular tool that blends ticketing with physical asset management. It is particularly strong in the MSP niche due to its multi-company capabilities. It offers a reliable, enterprise-grade solution without the high cost of larger suites. Its balance of functionality makes it an excellent investment for streamlining support.
Still not sure about SimplyDesk? Contact our support team at (661) 384-7070 for further guidance.
SimplyDesk Features
Centralize requests from email, web portals, and live chat into a single queue. Smart automation routes tickets to specialized teams based on expertise, ensuring rapid response times. This visibility helps support agents track every interaction without switching between different communication applications, boosting overall productivity.
This module allows organizations to manage hardware and software throughout their entire lifecycle. Features include automated network scanning and license compliance tracking. By linking assets directly to tickets, technicians gain immediate technical context. This integration drastically reduces the time needed for discovery and resolution during technical support incidents.
Define resolution deadlines based on ticket priority and urgency to ensure service standards are consistently met. The system monitors deadlines in real-time and provides active alerts for incidents approaching their limits. This functionality helps managers maintain high levels of customer satisfaction while accurately measuring the performance of support staff.
Empower customers to resolve routine queries independently through an integrated knowledge base and FAQ section. The portal also features a service catalog where users can request equipment or training, reducing the volume of incoming tickets. This autonomy improves the customer experience while freeing up agents for complex tasks.
Generate detailed statistics to measure team performance and customer service quality. Customizable scoreboards allow administrators to track ticket distribution by category or priority level. These data-driven insights help identify operational bottlenecks and areas for improvement within the customer support department, ensuring resources are utilized effectively.
