Sinch Engage Reviews

Pros

Staying connected with clients has become easier for me and I also like that our CRM remains updated and relevant as we continue using it.

Cons

Every now and then it suddenly stops working and I end up refreshing the website several times before everything runs properly again.

Pros

Setting up our Telegram and Viber channels didn't take much effort and they've been an affordable option for our team. Creating new bots is also simple which makes it easier for us to roll them out across different countries.

Cons

Where this becomes difficult is the lack of proper support from people who actually work on Telegram and Viber and can guide us when problems come up. We initially set everything up using a former employee's phone number and now we can't seem to separate the account from his device. That means we still have to ask him for login details even though he no longer works here. On top of that the account still contains all of his personal phone contacts which are not relevant to Myprotein. We've been told there's no way to switch or disconnect his number from the account so the only option would be to start over with a brand-new account. That would mean losing all of our current subscribers which just isn't a realistic option for us.

Pros

Keeping work organized is one of the best parts of this software and using it feels very easy.

Cons

Over the past year though the software has had a few crashes and bugs.

Pros

Reaching customers on WhatsApp makes a big difference since it lets us connect with them on a platform they already know and use all the time. On the customer side, communication feels familiar and natural and on our end everything stays much more organized behind the scenes.

Cons

One thing that could be better is locating older conversations after they've been closed. It can be difficult when we want to pull up a specific ticket later especially for training examples or reference purposes.

Pros

It gives us different ways to stay connected with our customers and keep communication going across channels.

Cons

The downside is that some integrations, like Telegram or Viber, don't include every feature so things like voting buttons and polls may be unavailable depending on the platform.

Pros

Everything I need is in one place and the platform makes it simple to use while giving me the tools to analyze things effectively.

Cons

Customer support could be better, as I still have a couple of unresolved questions waiting on answers.

Pros

Whether it's for personal conversations or work-related communication, this application really helps keep everything connected and convenient.

Cons

I haven't run into any issues with it at all, it's an excellent application.

Pros

Selling my products through the app has been very helpful especially since so many people use it. It gives my offerings greater reach.

Cons

At the same time, it uses a lot of Wi-Fi, is not very economical in that regard and still needs updates.

Pros

Having everything combined into one platform is really convenient. There's no need to juggle several different tools and it makes communicating with partners much easier since we can all use the same software.

Cons

The weak point is customer service which feels underdeveloped right now. It would be much better with more investment in support staff and overall customer service resources.

Pros

Despite how advanced the software is, it feels very approachable to use. Everything from the one-to-one chat to building a chatbot follows an almost guided path so the steps are clear and simple. The processes are simple to understand and put into practice and the WhatsApp integration works perfectly.

Cons

I don't have any negative feedback at this point and right now I don't have any suggestions for future improvements.

Pros

One of the biggest advantages is being able to reach our customers quickly and immediately whenever needed.

Cons

Over the past few weeks, we ran into a few software-related issues but Samuele Marmo has supported us very efficiently and has helped resolve every problem since the start of the project.

Pros

Staying in touch across countries has been really convenient with this app. I use it to communicate with my family members abroad as well as for work-related conversations and the fact that it's free makes it even better.

Cons

Don't have any complaints. In my opinion, it's an excellent app especially because it's free to use.

Pros

Right from the start the product feels fast, responsive and simple to use. It also comes with features that are accessible to just about anyone even with only a small amount of knowledge.

Cons

One thing it was missing was the ability to attach or share files although I'm hoping that may have been updated by now.

Pros

Keeping up with clients across different messaging apps has become a huge part of communication especially since the pandemic made online messaging essential for so many people. As more platforms keep appearing, it gets harder for a company's communication team to stay active and responsive everywhere at once. That's why the biggest advantage for me is having access to almost all messaging apps in one system. With Messenger Communication, I can open, check, reply and even add chatbots across our different platforms with just one click which makes staying connected much more manageable.

Cons

There really isn't much to complain about. If I had to mention one thing, it would be the price since it is a bit expensive although the features do make it feel justified.

Pros

The bot has been really useful for us as a first filter, helping route tickets to the right department right away and the platform is also very simple to use.

Cons

A few secondary features are still being implemented.

Pros

Keeping several groups running at once is really useful and it works well when you need multiple conversations happening at the same time. I can also switch my status back and forth between available, unavailable and similar options which helps a lot.

Cons

Groups are not organized very well so it's pretty easy to confuse one with another unless that has been updated. There also wasn't a way to attach or share files, unless that has changed since then.

Pros

Handling multiple channels and platforms works really well and the ticket management features are very effective.

Cons

I think a few features still haven't been fully implemented yet.

Pros

Chatbot and the implementation have been the strongest parts for us. Once you get a clear understanding of how to set the chatbot up the whole platform is pretty simple to maintain and you don't really need to keep a tech developer involved.

Cons

Reporting area still needs work. Right now the metrics are only available at the team level and not for individual agents. If you need agent-based reporting, you have to rely on the API instead.

Pros

The biggest plus has been how easy the platform is to use. Customer service is also very responsive and the API integration works really well.

Cons

There was a small bug at one point but it was resolved quickly with the help of the support team.

Pros

Right away, this software feels simple to use and stays current with updated features which has made the experience very positive.

Cons

I'm still testing the software and exploring what it can do so at this point I can't really say there's anything I like least yet.