Sinch Engage Reviews

Pros

Being able to keep using WhatsApp as a company is a big plus and makes the platform valuable for our team.

Cons

At the same time some parts aren't very simple or self-explanatory. Moving between the account, MIA, settings and notification settings can get confusing and it's not always clear how those sections connect to each other.

Pros

Using the Messenger Communication Platform has completely changed the way we handle customer service. It's very easy to use and we can now answer customer questions around the clock with the automated response system. On top of that the live chat feature lets our support team send more personal replies through WhatsApp which has made the whole experience feel much more connected. The feedback up to this point has been fantastic.

Cons

One area that still needs work is the analytics. We're having to put in quite a bit of manual effort to pull together useful metrics. Even with that downside the benefits are much stronger than the drawbacks.

Pros

It lets me connect with Facebook users and also handle SMS messages which is really useful.

Cons

There are a few security concerns but overall it works well and I'd still highly recommend it.

Pros

For me it is easy to use tool the implementation is done really quickly and the whole platform feels modern. It also works fast for customers so their response time is noticeably quicker.

Cons

There's honestly very little to complain about. Once in a while, a few bugs show up but they usually get fixed within hours.