Sinch Engage
Last Updated
Overview
Sinch Engage streamlines customer communication by consolidating SMS, WhatsApp, and social messaging into one powerful platform, driving higher engagement. While some users have reported connectivity issues, the software’s extensive automation features and strategic benefits make it a compelling choice for effective relationship management.
Sinch Engage Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
Sinch Engage Features
Automated Notifications
Sinch Engage allows businesses to schedule automated SMS and reminders integrated with platforms like Salesforce and HubSpot. Users can trigger timely updates for bill payments or appointments directly within their Customer Relationship Management (CRM) systems.
Two-Way Conversations
The software enables teams to view and respond to messages from multiple channels in a single unified inbox. Staff can assign conversations to specific members to ensure faster resolutions and accountability. This centralized approach facilitates direct engagement with contacts.
Personalized Messaging
Businesses can send attention-grabbing messages with images, GIFs, and videos using a dedicated number. The platform supports targeted campaigns synced with Shopify customer lists for precise audience segmentation. This feature empowers users to deliver customized discounts and deals, ensuring marketing efforts stand out effectively.
Visual Campaign Builder
Users can create engaging marketing campaigns using a simple drag-and-drop interface. This tool enables the personalization of messages with dynamic fields, helping businesses send targeted offers. It simplifies the process of launching complex outreach efforts without needing technical coding skills.
Pros And Cons of Sinch Engage
Pros
Seamless connectivity across multiple platforms
Versatile integrations with business tools
Centralized hub for extensive features
Cons
Connectivity issues reported by some users
Occasional robocalls and spam issues
Sinch Engage Reviews
Total 44 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars55%
4
Stars30%
3
Stars16%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
“Creative contact tools and ticketing”
Pros
It integrates well and offers a range of features that leave plenty of room for creativity when planning contact strategies on this channel. The ticket management is also very useful, with operators able to assign tickets and classify priorities effectively.
Cons
Sometimes not being able to immediately view the history from before the last closed conversation can be a limitation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Not Specified, N/A employees
“excellent support for external communications”
Pros
This was exactly the tool we needed to better organize and manage our external communications. We could see its potential right from the start and the implementation was made much easier thanks to the ongoing support and guidance from the team.
Cons
The META setup can be a bit complicated but with the help of the IT team we were able to resolve the issues we ran into when registering the project numbers.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Customer support in one channel”
Pros
Bringing all our communication into a single channel has helped us a lot and made our customer service much more efficient.
Cons
At the moment there have only been a few isolated errors and the technical team resolved them quickly so there is really nothing significant to point out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What types of pricing plans does Sinch Engage offer?
The platform offers pricing plans of $59/month for Basics, $119/month for Conversations, $299/month for Pro, $540/month for Pro Plus, and $959/month for Advanced, with a 14-day free trial available. You can also request a personalized Sinch Engage price quote now.
What level of support does Sinch Engage offer?
The software offers a help center, knowledge base, chat, and phone support.
Does Sinch Engage have a mobile application?
Yes, it has a mobile app.
Who are the typical users of Sinch Engage?
Businesses across various industries, including healthcare, retail, education, real estate, and hospitality, benefit from Sinch Engage features.
Does Sinch Engage offer an API?
Yes, Sinch Engage software provides an API.
What other apps does Sinch Engage integrate with?
The software supports integration with various systems and platforms, including Shopify, WooCommerce, Microsoft Dynamics 365, BigCommerce, and Zapier.
What language does Sinch Engage support?
The platform is primarily available in English, German, French, Spanish, etc.