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Overview
SmarterTrack is a help desk software that centralizes ticketing, live chat, and call logging, lowering support costs by unifying communication channels into a single interface. Despite occasional delays in live chat interactions, its intuitive design makes implementation easy. Overall, SmarterTrack offers effective customer support tools for support teams.
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Starting Price
Custom
SmarterTrack Specifications
Live Chat
Omnichannel Support
Canned Responses
Analytics And Reporting
What Is SmarterTrack?
SmarterTrack is an integrated communications platform designed for businesses of all sizes, from small to enterprise. It addresses the challenges of fragmented support data by centralizing tickets, knowledge base articles, and community forums. For larger organizations, the platform’s multi-brand feature allows a single agent base to efficiently support multiple products or divisions.
SmarterTrack Pricing
The vendor offers the following three SmarterTrack pricing plans:
- Hosted – $20/agent/month
- Professional – Starting price of $400 for two agents + $149 for Communicator
- Enterprise – Starting price of $900 for five agents + $149 for Communicator + $1,100 for Enterprise + Failover
Disclaimer: The pricing is subject to change.
SmarterTrack Integrations
Who Is SmarterTrack For?
SmarterTrack software is ideal for several industries and sectors, including:
- Marketing
- Advertising
- Information technology
- Finance
Is SmarterTrack Right For You?
SmarterTrack might be an ideal solution for businesses looking for a flexible, fully featured help desk solution that excels in complex, multi-entity environments, especially for Web Hosts and ISPs. Its multi-brand support allows you to manage disparate divisions from a single, cost-effective platform. By consolidating all channels, including email, chat, and call logging, the platform helps organizations achieve better customer outcomes.
Still unsure if SmarterTrack is the perfect fit for your company? Contact our customer support experts at (661) 384-7070 for personalized assistance.
SmarterTrack Features
SmarterTrack features task management tools to ensure every actionable item, whether triggered by a ticket, chat, or call, is tracked and resolved. It enables agents to fully manage tasks, associate them with the original interaction, set priorities, and monitor progress to ensure timely customer follow-up and issue resolution.
This functionality serves as the self-service hub, enabling users to submit tickets, initiate live chats, and access Knowledge Base articles. This interface is customizable per brand, allowing businesses to adjust visual styling and content access, thereby providing a seamless, on-brand support experience.
SmarterTrack software allows agents to track phone interactions and attach call notes directly to new or existing customer tickets. Businesses can integrate existing phone systems or use the Communicator softphone to automate logging, creating a comprehensive, historical record of every customer voice contact.
This feature offers various types of summaries and trends, providing administrators with actionable data to monitor support operations. It ensures service levels are consistently met by tracking key metrics, including agent status, brand-specific survey results, and ticket reply volume, thereby confirming high support quality.
The system enables proactive customer service by keeping users informed of critical business events, updates, or announcements. The software shares new product releases or scheduled maintenance updates, serving as an SEO-friendly content source that reduces support ticket volume and enhances customer transparency.
