Smartsupp Reviews
Total 10 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars20%
3
Stars20%
2
Stars10%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Clarke
Farming, 51-100 employees
More than a year
“a Real-time Live Chat Solution
Pros
Communicating with customers via live chat on Smartsupp is super fast and simple.
Cons
The only minor issue is the lack of offline access which the vendor should address.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Retail, 1-10 employees
Less than 6 months
“Lacks sufficient access management features
Pros
The speed of responses and the ability to communicate directly with customers is highly valued by our customers.
Cons
There is no customer service uptime management and the number linked to the account must be compatible with WhatsApp. There's no option to link a professional number that uses a different tool.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
5
Functionality
6
Palate
Furniture, 1-10 employees
More than a year
“Not recommended!
Pros
Avoid this! I'm completely disappointed with the pricing and the limit of 100 chatbot uses per month which makes this module practically useless compared to more affordable and effective alternatives like Br**o.
Cons
Price changes during the contract and limitations on usage are really problematic for us.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
2
Functionality
2
Marios
Non-Profit Organization Management, 1-10 employees
More than a year
“A solid product
Pros
The platform is user-friendly has a great interface and offers excellent customer support.
Cons
Pricing is a bit high. I think they should be more competitive.
Rating Distribution
Ease of use
10
Value for money
4
Customer Support
10
Functionality
8
Jiri
Apparel & Fashion, 11-50 employees
Less than 6 months
“So far so good
Pros
The add-on was easy to deploy on my e-shop and the initial setup was pretty simple.
Cons
The product is expensive and there are only a few video tutorials to guide users on how to use the product.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
8
Functionality
10
Hip
Apparel & Fashion, 1-10 employees
More than a year
“Outstanding
Pros
I can connect and communicate with customers through one single tool (Smartsupp) including both Facebook customers and those from my website.
Cons
I can't integrate different sites or domains that are part of our business.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Danny
Entertainment, 1-10 employees
More than a year
“I appreciate the user-friendliness of this app!
Pros
The ease of implementation and the excellent design and scope of this app make it stand out from the competition as it aims to meet every need and desire.
Cons
The free plan is too restrictive! I wish I could afford to make Smartsupp free for everyone. I would even pay millions if I could to give full access to anyone forever!
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Claudia
Events Services, 101-500 employees
Less than 6 months
“A comprehensive solution
Pros
It's easy to use and effective for communicating with your attendees.
Cons
Nothing. Overall I like this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julian
Furniture, 1-10 employees
Less than 6 months
“It works very well
Pros
Simple to use and configure.
Cons
Sometimes there's a slight delay which can be frustrating when responding to customers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Frame
Telecommunications, 1-10 employees
Less than 6 months
“Excellent software
Pros
Overall great experience just a few language features would be great.
Cons
There's no option to configure multi-language support in the chat.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8