Smartsupp Reviews

Pros

It gives really strong coverage of company contacts, including smaller businesses and the value for the price is excellent. The email data is reliable and up to date and having broad access through the subscription to refresh company demographics in bulk saves a lot of time.

Cons

The AI built into the search features still needs a bit more refinement. It doesn't feel as accessible as most users would expect from AI tools.

Pros

Communicating with customers via live chat on Smartsupp is super fast and simple.

Cons

The only minor issue is the lack of offline access which the vendor should address.

Pros

The speed of responses and the ability to communicate directly with customers is highly valued by our customers.

Cons

There is no customer service uptime management and the number linked to the account must be compatible with WhatsApp. There's no option to link a professional number that uses a different tool.

Pros

Avoid this! I'm completely disappointed with the pricing and the limit of 100 chatbot uses per month which makes this module practically useless compared to more affordable and effective alternatives like Br**o.

Cons

Price changes during the contract and limitations on usage are really problematic for us.

Pros

The platform is user-friendly has a great interface and offers excellent customer support.

Cons

Pricing is a bit high. I think they should be more competitive.

Pros

The add-on was easy to deploy on my e-shop and the initial setup was pretty simple.

Cons

The product is expensive and there are only a few video tutorials to guide users on how to use the product.

Pros

I can connect and communicate with customers through one single tool (Smartsupp) including both Facebook customers and those from my website.

Cons

I can't integrate different sites or domains that are part of our business.

Pros

The ease of implementation and the excellent design and scope of this app make it stand out from the competition as it aims to meet every need and desire.

Cons

The free plan is too restrictive! I wish I could afford to make Smartsupp free for everyone. I would even pay millions if I could to give full access to anyone forever!

Pros

It's easy to use and effective for communicating with your attendees.

Cons

Nothing. Overall I like this software.

Pros

Simple to use and configure.

Cons

Sometimes there's a slight delay which can be frustrating when responding to customers.

Pros

Overall great experience just a few language features would be great.

Cons

There's no option to configure multi-language support in the chat.