Smartsupp enables businesses to effortlessly connect with visitors, boosting online sales through human-chatbot support. It offers automated FAQ replies, visitor insights, and multi-channel communication, all within a single dashboard. While improvements in communication and integration are needed, the platform is valued for its affordability, ease of use, and functionality.

Smartsupp Specifications

Ticket Management

Live Chat

Omnichannel Support

CRM Integration

View All Specifications

What Is Smartsupp?                                      

Overview   

Smartsupp is a leading global chat and chatbot solution that combines live chat, AI chatbots, and video messages to enhance visitor engagement. It offers automated communication and personalized shopping experiences, helping businesses identify customer needs with real-time data. The platform is GDPR-compliant, supports multiple languages, and securely stores data, boosting sales and conversions.  

Smartsupp Pricing                                              

The Smartsupp price model offers four diverse pricing plans, including:  

  • Free: $0 (forever)  
  • Standard: $20/month  
  • Pro: $30/month  
  • Ultimate: starts at $239/month  
All payments are billed annually, and a 14-day trial allows users to explore the software before they decide to get a detailed Smartsupp cost estimate to make a valuable decision for their organization.

 

Disclaimer: The pricing is subject to change.          

Smartsupp Integrations            

The software's diverse third-party integrations include:  

Schedule a free Smartsupp demo to learn more about its integration tools.

                                            

Who Is Smartsupp For?                            

Smartsupp software serves various businesses, including:  

  • E-commerce stores (Shopify, WooCommerce, PrestaShop, Magento, Wix users)  
  • Service-based businesses  
  • Non-profit organizations  
  • Startups and small businesses  
  • Larger organizations   

Is Smartsupp Right For You?   

Smartsupp is a popular tool designed to enhance online sales by offering personalized shopping experiences through live chat, chatbots, and video recordings. It helps businesses connect with customers, understand their needs, and boost conversions. Trusted by over 50,000 e-commerce websites, Smartsupp aims to turn visitors into loyal, returning customers.  

Are you still unsure about Smartsupp? Call our team at (661) 384-7070 for expert guidance on your questions.     

Smartsupp Features

Smartsupp offers live chat support, unifying multi-channel chats in one dashboard. It integrates with your website and Facebook Messenger, boosting sales through human and chatbot conversations. Email integration centralizes responses and notifies you of missed chats.

how it worksSee How It Works

The human-chatbot combination automates sales and customer support, providing rapid responses, engaging visitors, and promoting products. It enhances lead quality, helps upsell, and gathers customer insights, guiding shoppers effectively while optimizing conversion rates and sales opportunities.

how it worksSee How It Works

Smartsupp's lead generation chatbot engages visitors, qualifying and converting leads 24/7. It prevents cart abandonment, increases order value through upselling, and collects comprehensive contact details. With data-driven insights and a contact hub, it enhances lead management and customer engagement.

how it worksSee How It Works

Pros and Cons of Smartsupp

Pros

  • The smartsupp Android app exceeds expectations
  • The video recording feature is very useful
  • The free version is suitable for small non-profits
  • Easy to use and implement

Cons

  • Unable to send files over the chat
  • Poses technical issues like problems with time zone settings

Smartsupp Reviews

Overall Rating

4.1

10 Review(s)

Rating Distribution

5

star

(5)

4

star

(2)

3

star

(2)

2

star

(1)

1

star

February 2024

a Real-time Live Chat Solution

Clarke

Farming

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

Pros

Communicating with customers via live chat on Smartsupp is super fast and simple.

Cons

The only minor issue is the lack of offline access which the vendor should address.

January 2024

Lacks sufficient access management features

Anonymous

Retail

Ease of use

10

Value for money

6

Customer Support

5

Functionality

6

Pros

The speed of responses and the ability to communicate directly with customers is highly valued by our customers.

Cons

There is no customer service uptime management and the number linked to the account must be compatible with WhatsApp. There's no option to link a professional number that uses a different tool.

November 2023

Not recommended!

Palate

Furniture

Ease of use

3

Value for money

1

Customer Support

2

Functionality

2

Pros

Avoid this! I'm completely disappointed with the pricing and the limit of 100 chatbot uses per month which makes this module practically useless compared to more affordable and effective alternatives like Br**o.

Cons

Price changes during the contract and limitations on usage are really problematic for us.

Frequently Asked Questions

Yes, Smartsupp provides API access.