Last Updated
Overview
Smartsupp enables businesses to effortlessly connect with visitors, boosting online sales through human-chatbot support. It offers automated FAQ replies, visitor insights, and multi-channel communication, all within a single dashboard. While improvements in communication and integration are needed, the platform is valued for its affordability, ease of use, and functionality.
Smartsupp Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
Smartsupp Features
Live Chat
Smartsupp offers live chat support, unifying multi-channel chats in one dashboard. It integrates with your website and Facebook Messenger, boosting sales through human and chatbot conversations. Email integration centralizes responses and notifies you of missed chats.
Chatbot
The human-chatbot combination automates sales and customer support, providing rapid responses, engaging visitors, and promoting products. It enhances lead quality, helps upsell, and gathers customer insights, guiding shoppers effectively while optimizing conversion rates and sales opportunities.
Lead Generation
Smartsupp's lead generation chatbot engages visitors, qualifying and converting leads 24/7. It prevents cart abandonment, increases order value through upselling, and collects comprehensive contact details. With data-driven insights and a contact hub, it enhances lead management and customer engagement.
Pros And Cons of Smartsupp
Pros
The smartsupp Android app exceeds expectations
The video recording feature is very useful
The free version is suitable for small non-profits
Easy to use and implement
Cons
Unable to send files over the chat
Poses technical issues like problems with time zone settings
Smartsupp Reviews
Total 10 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars20%
3
Stars20%
2
Stars10%
1
Stars0%
Share your experience
Clarke
Farming, 51-100 employees
More than a year
“a Real-time Live Chat Solution”
Pros
Communicating with customers via live chat on Smartsupp is super fast and simple.
Cons
The only minor issue is the lack of offline access which the vendor should address.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Retail, 1-10 employees
Less than 6 months
“Lacks sufficient access management features”
Pros
The speed of responses and the ability to communicate directly with customers is highly valued by our customers.
Cons
There is no customer service uptime management and the number linked to the account must be compatible with WhatsApp. There's no option to link a professional number that uses a different tool.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
5
Functionality
6
Palate
Product, 1-10 employees
More than a year
“Not recommended!”
Pros
Avoid this! I'm completely disappointed with the pricing and the limit of 100 chatbot uses per month which makes this module practically useless compared to more affordable and effective alternatives like Br**o.
Cons
Price changes during the contract and limitations on usage are really problematic for us.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
2
Functionality
2
Frequently Asked Questions
Does Smartsupp offer an API?
Yes, Smartsupp provides API access.
What language does Smartsupp support?
Smartsupp supports multiple languages, including Danish, Spanish, Czech, Italian, Polish, Russian, Dutch, English, Hungarian, French, and German.
Does Smartsupp offer a mobile app?
Yes, Smartsupp offers a dedicated mobile app for iOS and Android devices.
What other apps does Smartsupp integrate with?
The software boasts a variety of third-party integrations, including WordPress, Shopify, Shoptet, Wix, Webnode, WooCommerce, PrestaShop, Shoper, and Upgates.
What types of pricing plans does Smartsupp offer?
The Smartsupp cost includes four pricing plans: Free ($0 forever), Solo ($24/month), Plus ($35/month), and Expert ($117/month). All plans are billed annually, with a 14-day trial available. Users are welcome to request a detailed analysis of the Smartsupp price.
Who are the typical users of Smartsupp?
Smartsupp software serves a range of businesses, including e-commerce stores (Shopify, WooCommerce, PrestaShop, Magento, Wix users), service-based businesses, non-profit organizations, startups, small businesses, and larger organizations.
What level of support does Smartsupp offer?
Smartsupp provides support through chat, email/help desk, a knowledge base, and FAQs/forums.