Smiddle
Last Updated
Overview
Smiddle enhances communication efficiency with call recording, automated campaign management, and omnichannel support. Extensive capabilities may initially overwhelm users, however its scalable platform delivers consistent service quality and robust security for organizations managing high interaction volumes.
Smiddle Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
Smiddle Features
Smiddle Recording
This feature records calls, chats, and video interactions and stores them for secure review. It supports voice and screen recording, detailed search filters, and speech recognition to help teams analyze conversations and strengthen customer service quality.
Smiddle Omnichannel
This feature brings voice calls, messaging, chat, and video into one operator workspace. It centralizes customer conversations, maintains history, and allows agents to switch between channels easily, which improves response speed and overall service efficiency.
Smiddle Voice Bot
This feature uses artificial intelligence to understand and respond to customer questions during inbound or outbound calls. It helps automate routine conversations, reduces agent workload, and supports continuous availability for businesses managing large call volumes.
Smiddle Smart Callback
This feature automatically routes a returning caller to the same employee who contacted them earlier. It strengthens communication continuity, reduces customer frustration, and ensures important calls or sales opportunities are not missed by busy teams.
Smiddle Agent Scripting
This feature provides structured scripts that guide agents throughout calls or chats. It improves consistency, supports new staff, and helps teams follow approved communication standards, which results in clearer responses and more reliable customer interactions.
Pros And Cons of Smiddle
Pros
Flexible approach tailored to project needs
Active participation in solving technical tasks
Effective handling of multiple complex tasks
Cons
Managing complex capabilities may require a stronger skillset
Enterprise solution cannot close all issues at once
Smiddle Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
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Share your experience
Not Specified, N/A employees
“Reliable and highly skilled team”
Pros
Working with this team on our projects has been a very positive experience. They bring a high level of expertise, pay close attention to details and handle different tasks with fast and effective solutions. I would absolutely recommend them as a professional development team and a dependable partner.
Cons
Everything has been good overall. The only minor issue is the time difference between our teams.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Smiddle offer an API?
The vendor has not specified any information regarding its API availability.
Does Smiddle have a mobile app?
Yes, the Omnichannel solution offers integration with a mobile application, using Cisco SDK for iOS and Android.
Who are the typical users of Smiddle?
Typical users of Smiddle features include customers in the banking and financial services, telecommunications, insurance, and government and public sector industries.
What other apps does Smiddle integrate with?
Smiddle supports integration with multiple systems and platforms, such as Cisco, ERC, Megatrade, MUK, and ABC.
What types of pricing plans does Smiddle offer?
Smiddle offers plans starting from €20000/year, providing scalable contact center solutions. Request a personalized Smiddle pricing quote for your business today!
What level of support does Smiddle offer?
Smiddle offers support through phone and email.
What language does Smiddle support?
The software is available in English, Russian, and Ukrainian.