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Overview
Smiddle enhances communication efficiency with call recording, automated campaign management, and omnichannel support. Extensive capabilities may initially overwhelm users, however its scalable platform delivers consistent service quality and robust security for organizations managing high interaction volumes.
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Starting Price
Custom
Smiddle Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Smiddle?
Smiddle offers a robust, modular suite of specialized software solutions designed for modern, high-volume contact center environments. Its primary goal is maximizing operational efficiency and improving customer engagement for large-scale organizations. Tools for advanced call routing and interaction handling ensure customers connect quickly with the right agent. Furthermore, the provision of detailed operational analytics allows businesses to gain critical visibility, enabling data-driven decisions that consistently elevate service quality and overall performance.
Smiddle Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Smiddle Integrations
The software supports integration with multiple systems and platforms, such as:
- Cisco Secure Access
- ERC
- Megatrade
- MUK
- ABC
Who Is Smiddle For?
Smiddle software is ideal for a wide range of industries and sectors, including:
- Banking and financial services
- Government and public sector
- Telecommunications
- Insurance
- Emergency and support services
- Social security and pension administration
- Elections and public administration
Is Smiddle Right For You?
If your large organization handles high volumes of complex interactions and struggles with communication fragmentation, Smiddle is your best fit. This scalable platform solves critical operational inefficiencies and communication gaps, providing superior performance and high-level security.
Trusted by clients like Kaspi Bank and Raiffeisen Bank Aval, the software adheres to GDPR standards for data protection, ensuring reliable, compliant, and seamless customer service at every touchpoint.
Still doubtful if Smiddle is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Smiddle Features
Smiddle Recording
This feature records calls, chats, and video interactions and stores them for secure review. It supports voice and screen recording, detailed search filters, and speech recognition to help teams analyze conversations and strengthen customer service quality.
Smiddle Omnichannel
This feature brings voice calls, messaging, chat, and video into one operator workspace. It centralizes customer conversations, maintains history, and allows agents to switch between channels easily, which improves response speed and overall service efficiency.
Smiddle Voice Bot
This feature uses artificial intelligence to understand and respond to customer questions during inbound or outbound calls. It helps automate routine conversations, reduces agent workload, and supports continuous availability for businesses managing large call volumes.
Smiddle Smart Callback
This feature automatically routes a returning caller to the same employee who contacted them earlier. It strengthens communication continuity, reduces customer frustration, and ensures important calls or sales opportunities are not missed by busy teams.
Smiddle Agent Scripting
This feature provides structured scripts that guide agents throughout calls or chats. It improves consistency, supports new staff, and helps teams follow approved communication standards, which results in clearer responses and more reliable customer interactions.
Pros And Cons of Smiddle
Pros
Flexible approach tailored to project needs
Active participation in solving technical tasks
Effective handling of multiple complex tasks
Cons
Managing complex capabilities may require a stronger skillset
Enterprise solution cannot close all issues at once
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Frequently Asked Questions
What types of pricing plans does Smiddle offer?
Smiddle offers plans starting from €20000/year, providing scalable contact center solutions. Request a personalized Smiddle pricing quote for your business today!
What language does Smiddle support?
The software is available in English, Russian, and Ukrainian.
Does Smiddle offer an API?
The vendor has not specified any information regarding its API availability.
What level of support does Smiddle offer?
Smiddle offers support through phone and email.
Who are the typical users of Smiddle?
Typical users of Smiddle features include customers in the banking and financial services, telecommunications, insurance, and government and public sector industries.
Does Smiddle have a mobile app?
Yes, the Omnichannel solution offers integration with a mobile application, using Cisco SDK for iOS and Android.
What other apps does Smiddle integrate with?
Smiddle supports integration with multiple systems and platforms, such as Cisco, ERC, Megatrade, MUK, and ABC.