Snap Surveys Reviews

Pros

One of the strongest parts is its ability to handle complex background analysis across large datasets. The survey logic and routing can get quite advanced but that ends up being really valuable when you need more sophisticated survey setups.

Cons

The front end feels a bit less modern than some other platforms, at least to me. It's possible to build a nicely branded template but the overall user experience still doesn't feel as polished.

Pros

Being able to build detailed sophisticated surveys with plenty of customization makes data collection much more efficient for me.

Cons

Getting comfortable with all of the software's features and capabilities can feel a bit overwhelming at the beginning and it may take extra time for proper training.

Pros

The quality of customer service has been consistently strong and reliable.

Cons

Building custom reports can be challenging and it takes a while to get comfortable with the system.

Pros

Working in this product feels familiar because it uses many Microsoft-style features, much like Word which makes creating surveys simple even for someone just getting started. Whenever support is needed or there's a specific question, the help desk responds quickly and is genuinely helpful.

Cons

Some features in Snap11 are a bit hard to locate. Things like showing fields or adjusting column width are not always obvious. We're launching Snap XMP this month though and it seems promising. Another review will follow.

Pros

I appreciate how customizable this survey tool is especially for clients who want surveys to match their brand guidelines. The routing, masking and formatting options are also quite detailed which really helps create a more efficient user experience.

Cons

At the same time getting the formatting right across both desktop and mobile can be frustrating at times because it isn't always consistent.

Pros

Building surveys with it feels very methodical and scientific, almost like working through an equation when setting up routing.

Cons

It can become pretty complicated at times especially when you're putting together a more complex survey.

Pros

Something that really stands out is how many ways there are to customize a survey. The reports show data in real time and I haven't run into internal errors or downtime at all. The customer service and support have been phenomenal. I can honestly say Snap Surveys provides a level of support that feels unmatched. Whenever I send in a technical question, the team replies quickly with detailed instructions and screenshots that make everything simple to follow. Their guidance is always clear and concise.

Cons

There was a stretch when the software felt like it needed an update and some new features. That issue seems to have been addressed now with the release of new functionality in their Experience Management Platform (XMP).

Pros

I really appreciate how flexible it is especially when it comes to formatting surveys in ways that many other tools just don't support. I've worked with Snap 10 and 11 for many years and it has consistently been dependable and reliable throughout that time. On top of that, the customer support team has always been quick to respond which is something that really helps Snap stand out from other survey platforms.

Cons

Over the years there have been a number of tasks I've asked about that it unfortunately wasn't able to handle. Some of these features are available from other survey providers so it's been frustrating not to see them improved here. Even after using Snap11 for more than a decade, I haven't noticed many new features being added in recent years. That said, I haven't upgraded to Snap XMP yet so I'm curious whether some of those missing capabilities have been addressed in the newer version.

Pros

It feels very user friendly and I really enjoy how simply the survey tool can be put together while data gets collected efficiently. It also comes with a lot of helpful features, plus there are plenty of useful tutorials and training sessions available.

Cons

XMP does have a few quirks. If data is updated in the desktop version and then uploaded, those changes don't reflect online which is frustrating. I also think the analysis capabilities could be improved.

Pros

It's really useful when it comes to scanning and processing paper surveys.

Cons

Getting around the platform isn't very user-friendly and the design options and features don't feel simple and are often difficult to locate.

Pros

The desktop and online integration works really well and publishing surveys is very simple.

Cons

A few reporting features could still be improved.