Snap Surveys
Last Updated
Overview
Snap Surveys offers a survey and feedback management platform that helps organizations design, distribute, and analyze data across multiple channels. While its interface may feel complex for new users, its advanced logic, robust analytics, and enterprise-grade reporting tools make it a reliable choice for research-driven teams.
Snap Surveys Specifications
- Analytics and Reporting
- Customer Feedback Surveys
- Ticket Management
- Live Chat
Snap Surveys Features
Smart Reports
Snap Surveys allows users to create reports that can be reused across different contexts, such as time frames, locations, or demographic segments. This capability streamlines data analysis, saving time while delivering consistent, accurate insights for multiple survey projects.
Collaboration
The platform enables seamless collaboration by allowing teams to share surveys and reports with colleagues or clients. Users can co-author projects, track changes, and provide feedback efficiently, enhancing productivity and ensuring that all stakeholders have access to up-to-date, accurate information.
Question Types
Snap Surveys supports a variety of question formats, including grids, rating scales, and carousels. This diversity allows researchers to design engaging, interactive surveys that capture more accurate responses, while presenting data in a clear, structured way for better decision-making.
In-Survey Calculations
The software performs calculations in real time within surveys, such as percentages, scores, or quiz results. This feature ensures accurate, immediate data processing, reducing manual work for researchers and enabling participants to receive instant, relevant feedback during survey completion.
Visual Reports
Snap Surveys provides visual reports that combine concise summaries with detailed analysis. Users can quickly interpret survey results through charts, graphs, and dashboards, then share findings with stakeholders, ensuring insights are actionable and decision-making is informed by clear data visualization.
Pros And Cons of Snap Surveys
Pros
Paper surveys scanning integrated into digital workflow
Detailed analytics and reporting tools included
Strong security and compliance certifications ensure data safety
Cons
Grid questions require ranking all items, which may reduce flexibility
Limited options for creating visually polished templates for clients
Snap Surveys Reviews
Total 11 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars18%
4
Stars64%
3
Stars18%
2
Stars0%
1
Stars0%
Share your experience
Sports, 11-50 employees
More than a year
“Handles complex background analysis”
Pros
One of the strongest parts is its ability to handle complex background analysis across large datasets. The survey logic and routing can get quite advanced but that ends up being really valuable when you need more sophisticated survey setups.
Cons
The front end feels a bit less modern than some other platforms, at least to me. It's possible to build a nicely branded template but the overall user experience still doesn't feel as polished.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
5
Functionality
5
Marketing and Advertising, 1-10 employees
Free Trial
“Powerful survey customization”
Pros
Being able to build detailed sophisticated surveys with plenty of customization makes data collection much more efficient for me.
Cons
Getting comfortable with all of the software's features and capabilities can feel a bit overwhelming at the beginning and it may take extra time for proper training.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Paper & Forest Products, 500+ employees
Less than a year
“Wonderful customer support”
Pros
The quality of customer service has been consistently strong and reliable.
Cons
Building custom reports can be challenging and it takes a while to get comfortable with the system.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Frequently Asked Questions
Does Snap Surveys offer an API?
Yes, Snap Surveys offers an API.
Does Snap Surveys have a mobile app?
Yes, Snap Surveys offers a dedicated mobile app for both iOS and Android.
What types of pricing plans does Snap Surveys offer?
Snap Surveys offers several pricing plans, including Researcher at £42/user/month, Researcher Pro at £83/user/month, Team at £80/user/month, Corporate at £39/user/month, and Enterprise with custom pricing. Get a detailed Snap Surveys cost breakdown to make an informed decision.
What language does Snap Surveys support?
Snap Surveys software supports surveys in multiple languages, including English, Arabic, Hebrew, Japanese, Korean, and Chinese.
What other apps does Snap Surveys integrate with?
The vendor has not listed any available third-party integrations for this software.
Who are the typical users of Snap Surveys?
Snap Surveys features are used by healthcare organizations, government agencies, educational institutions, market research firms, utilities, transportation companies, and non-profit organizations.
What level of support does Snap Surveys offer?
Snap Surveys offers phone and email support through its HelpDesk, along with user guides, tutorials, webinars, and training courses for online or face-to-face learning.