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Overview
Social Places is an extensive customer service platform that offers listings, reputation, social, ads, and bookings management for multi-location brands. While the platform’s review dashboard may require some design improvements, it enables omnichannel customer interactions and unified brand control at scale.
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Starting Price
Custom
Social Places Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
What Is Social Places?
Social Places is a cloud-based customer service platform that enhances management of listings, reputation, social conversations, ads, and bookings across multiple locations. It provides a single dashboard to control customer interactions, brand presence, and local content consistency. The platform delivers omnichannel chat, review management, brand listening, and location-level reporting. It also supports store locators, local pages, journey forms, and customer communication workflows for distributed customer service operations.
Social Places Pricing
Social Places pricing varies according to the following plan:
- Basic Plan: starting at $1,800.00/month
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Social Places Integrations
Who Is Social Places For?
Social Places is suitable for the following sectors:
- Banking and insurance
- Retail
- Healthcare
- Motor and dealership
- Services
- Property and accommodation
- Grocery
Is Social Places Right For You?
Social Places software is suitable for businesses aiming to manage customer service and engagement across many locations from one interface. It enables consistent customer communication, centralized reputation handling, and social interaction monitoring. The platform also supports customer queries, feedback visibility, and booking flows at scale.
Still not sure if Social Places is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Social Places Features
Listings
Social Places centralizes listings management across multiple platforms for hundreds or thousands of locations. It delivers local SEO, rogue page detection, and duplicate suppression to improve online presence.
Reputation
The software delivers reputation management that aggregates reviews and customer sentiment across channels. It offers omni-channel CRM capabilities including priority case management and internal notes for customer history.
Social
The system provides social content management for multi-location brands, storing and scheduling localized content across channels like Facebook and Instagram. It supports reporting on post-performance and engagement to measure social reach and effectiveness.
Booking
The platform provides a booking management suite built specifically for franchises with white-labeled booking widgets. It offers customized notifications for customers and managers and tags bookings for segmentation.
Pros And Cons of Social Places
Pros
Centralizes multi-location customer communication
Offers omnichannel chat management
Delivers reputation monitoring and response tools
Provides store locator and local pages
Cons
It may offer limited customer communication capabilities
The filter feature on the dashboard may require some improvement in its performance
Social Places Reviews
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Frequently Asked Questions
What types of pricing plans does Social Places offer?
The vendor offers customized pricing plans according to different business needs. It offers a Basic Plan starting at $1800.00/month. Get a customized Social Places cost breakdown for your business today.
Does Social Places have a mobile app?
No, Social Places does not offer a mobile app.
What other apps does Social Places integrate with?
The software integrates with several website, customer relationship management (CRM), and reporting platforms.
What language does Social Places support?
Social Places software supports English language only.
What level of support does Social Places offer?
Social Places offers support through email, phone number, and form submission.
Who are the typical users of Social Places?
The typical users of Social Places include sectors like banking and insurance, retail, healthcare, motor and dealership, services, property and accommodation, grocery, and more.
Does Social Places offer an API?
Yes, Social Places does offer an API.