Social Places
Last Updated
Overview
Social Places is an extensive customer service platform that offers listings, reputation, social, ads, and bookings management for multi-location brands. While the platform’s review dashboard may require some design improvements, it enables omnichannel customer interactions and unified brand control at scale.
Social Places Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
Social Places Features
Listings
Social Places centralizes listings management across multiple platforms for hundreds or thousands of locations. It delivers local SEO, rogue page detection, and duplicate suppression to improve online presence.
Reputation
The software delivers reputation management that aggregates reviews and customer sentiment across channels. It offers omni-channel CRM capabilities including priority case management and internal notes for customer history.
Social
The system provides social content management for multi-location brands, storing and scheduling localized content across channels like Facebook and Instagram. It supports reporting on post-performance and engagement to measure social reach and effectiveness.
Booking
The platform provides a booking management suite built specifically for franchises with white-labeled booking widgets. It offers customized notifications for customers and managers and tags bookings for segmentation.
Pros And Cons of Social Places
Pros
Centralizes multi-location customer communication
Offers omnichannel chat management
Delivers reputation monitoring and response tools
Provides store locator and local pages
Cons
It may offer limited customer communication capabilities
The filter feature on the dashboard may require some improvement in its performance
Social Places Reviews
Total 3 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Food & Beverages, 500+ employees
Less than 6 months
“automated replies”
Pros
The automated responses make it much easier to stay in touch and communicate with customers.
Cons
We still can't communicate with customers live in real time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Restaurants, 51-100 employees
More than a year
“Simple to get the hang of”
Pros
Right away the platform feels simple to navigate and understand which makes using it a lot more pleasant. Another big plus is how quickly changes can be made especially with the support of their responsive IT/dev team.
Cons
If I had to suggest one improvement, it would be to make the review dashboard look a bit less crowded.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Marketing and Advertising, 11-50 employees
More than a year
“Amazing scheduling and reporting”
Pros
The dashboard is excellent and very user-friendly. It works really well for scheduling social media content and the built-in approval feature is a big plus. The reporting tool is also outstanding.
Cons
There are occasional bugs from time to time but they usually get resolved quickly and efficiently.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Frequently Asked Questions
What types of pricing plans does Social Places offer?
The vendor offers customized pricing plans according to different business needs. It offers a Basic Plan starting at $1800.00/month. Get a customized Social Places cost breakdown for your business today.
What language does Social Places support?
Social Places software supports English language only.
What other apps does Social Places integrate with?
The software integrates with several website, customer relationship management (CRM), and reporting platforms.
Does Social Places have a mobile app?
No, Social Places does not offer a mobile app.
What level of support does Social Places offer?
Social Places offers support through email, phone number, and form submission.
Who are the typical users of Social Places?
The typical users of Social Places include sectors like banking and insurance, retail, healthcare, motor and dealership, services, property and accommodation, grocery, and more.
Does Social Places offer an API?
Yes, Social Places does offer an API.